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Old 12-25-2013, 09:36 AM   #101
laothaven
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Join Date: Dec 2013
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Re: Welcome & FAQ

Here's the situation. I have a few withdrawals in process. They are all in process. Can't I just use the voucher ID's from the transaction history and go to the cage at Borgata or do I have to wait for the E-mail saying it is done?

The comments say my transactions are available at Borgata, but are still in process. Just want to know if I have to wait for the process to be done or can I just go to Borgata and redeem my vouchers.
I live relatively close to Borgata and it wouldn't be a problem.

Thanks for your time.
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Old 12-26-2013, 02:25 AM   #102
jmurjeff
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Re: Welcome & FAQ

I really do not understand why Party Poker does not have better software. After all this time I would have expected it to be very good. Figures that the software froze on me tonight.
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Old 12-26-2013, 11:07 AM   #103
timjcarroll81
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Re: Welcome & FAQ

Quote:
Originally Posted by Party_Rep View Post
Kindly PM us your account name and we would help resolve the issue at the earliest.
It is still happening, I submitted a ticket to support as well and haven't heard back. I login and it kicks me right out and i need to login again (which doesnt work)
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Old 12-26-2013, 11:19 AM   #104
timjcarroll81
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Re: Welcome & FAQ

i reset my password now its working again but its still taking me to the verification screen when i click deposit but support said i have been verified... really not getting this whole thing and why its so difficult
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Old 12-26-2013, 10:23 PM   #105
djz
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Re: Welcome & FAQ

really dumb question but the vip program is by the month right? not a month from the day that you played your first hand?

(for borgata party)
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Old 12-27-2013, 01:52 AM   #106
MrAggromonkey
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Re: Welcome & FAQ

what is the rake structure on this site?
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Old 12-27-2013, 10:29 AM   #107
centebakkie
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Re: Welcome & FAQ

Congrats party NJ

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Old 12-27-2013, 11:41 AM   #108
timjcarroll81
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Re: Welcome & FAQ

Quote:
Originally Posted by timjcarroll81 View Post
When i log in, it takes my password but immediately kicks me out. When i try to login again the same thing happens
Kindly PM us your account name and we would help resolve the issue at the earliest.


happened again today i log in and it kicks me out. It worked yesterday briefly after i reset my password. Have submitted support tickets as well as a PM here.

it is also not a software issue because its happening in the browser as well
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Old 12-28-2013, 04:30 AM   #109
winigwl
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Re: Welcome & FAQ

Quote:
Originally Posted by Party_Rep View Post
Kindly PM us your account name and we would help resolve the issue at the earliest.
Still haven't heard from you guys
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Old 12-28-2013, 08:26 AM   #110
jmurjeff
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Re: Welcome & FAQ

Quote:
Originally Posted by winigwl View Post
Still haven't heard from you guys
+1
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Old 12-28-2013, 10:23 AM   #111
laothaven
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Re: Welcome & FAQ

another +1 lol

Tried calling. about an hour wait no answer, gave up.

Just a repetitive answering machine saying there is a high volume of calls and their reps are busy helping other people out
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Old 12-29-2013, 12:08 PM   #112
timjcarroll81
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Re: Welcome & FAQ

looks like mine is working now.. fingers crossed
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Old 12-29-2013, 06:54 PM   #113
o0 StatiK
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Re: Welcome & FAQ

Wow, maybe trying to join Party Poker NJ is a bad choice. Now that I'm seeing how many people are having issues with CS, connections, and Geo issues, I may just go elsewhere.

Unless they iron some of these issues out, and add another verification system other than WiFi, I will most likely never open the PP client.
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Old 12-29-2013, 07:02 PM   #114
jmurjeff
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Re: Welcome & FAQ

Quote:
Originally Posted by o0 StatiK View Post
Wow, maybe trying to join Party Poker NJ is a bad choice. Now that I'm seeing how many people are having issues with CS, connections, and Geo issues, I may just go elsewhere.

Unless they iron some of these issues out, and add another verification system other than WiFi, I will most likely never open the PP client.
The Geo location is all done by one company across all sites at the moment. Customer Service does get an F by me though.
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Old 12-29-2013, 10:35 PM   #115
njpokerplayer24
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Re: Welcome & FAQ

Quote:
Originally Posted by jmurjeff View Post
The Geo location is all done by one company across all sites at the moment. Customer Service does get an F by me though.
this is the company it is called Locaid i say we start complaining to them http://www.loc-aid.com
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Old 01-01-2014, 09:36 PM   #116
mrmarcon
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Join Date: Jan 2013
Posts: 130
Re: Welcome & FAQ

Hello PartyPoker rep-Seriously, the software system is a jury rigged series of plug ins. VERY clunky. The support is barely functional. Apologies are no longer acceptable. Phones aren't answered in a reasonable time frame. Email inquiries do get answered but the problem that caused the initial email is rarely fixed.


I've been trying to reset my password for 34 days without success.
I didn't write down the initial password. (my fault here)

The functuality of the reset password software is 0.

Please-no bull****-no apologies-no excuses-just fix the damn software!

Take it all down and fix it.
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Old 01-01-2014, 10:36 PM   #117
niss
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Re: Welcome & FAQ

It's awesome that we are more than a month into this and we can't even get a response on whether they will fix the software to show hole cards on all-in situations.
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Old 01-02-2014, 12:03 AM   #118
djz
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Re: Welcome & FAQ

lol support is such a joke. i send an email the 24th asking for some hand histories (PT4 missed a few) and just get a reply a few hours ago....saying that they're working on it.

this is insane.
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Old 01-02-2014, 11:49 AM   #119
Party_Rep
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Re: Welcome & FAQ

Quote:
Originally Posted by laothaven View Post
Here's the situation. I have a few withdrawals in process. They are all in process. Can't I just use the voucher ID's from the transaction history and go to the cage at Borgata or do I have to wait for the E-mail saying it is done?

The comments say my transactions are available at Borgata, but are still in process. Just want to know if I have to wait for the process to be done or can I just go to Borgata and redeem my vouchers.
I live relatively close to Borgata and it wouldn't be a problem.

Thanks for your time.
We had sent you a detailed mail on (12/30/2013) explaining how to avail the withdrawal. Kindly contact us if you need more information. Our sincere apologies for the delay.
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Old 01-02-2014, 11:51 AM   #120
Party_Rep
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Re: Welcome & FAQ

Quote:
Originally Posted by djz View Post
really dumb question but the vip program is by the month right? not a month from the day that you played your first hand?

(for borgata party)
The loyalty program is calculated on a calendar month basis.
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Old 01-02-2014, 11:51 AM   #121
Party_Rep
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Re: Welcome & FAQ

Quote:
Originally Posted by timjcarroll81 View Post
Quote:
Originally Posted by timjcarroll81 View Post
When i log in, it takes my password but immediately kicks me out. When i try to login again the same thing happens
Kindly PM us your account name and we would help resolve the issue at the earliest.


happened again today i log in and it kicks me out. It worked yesterday briefly after i reset my password. Have submitted support tickets as well as a PM here.

it is also not a software issue because its happening in the browser as well
Your account was verified on 12-29-2013 and we see you were able to log-in successfully and play. Do let us know if you face any restrictions while playing and we would be happy to assist.
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Old 01-02-2014, 12:28 PM   #122
niss
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Re: Welcome & FAQ

Party Rep,

Why do you respond to selected inquiries and ignore the consistent questions about (a) the cash game lobby and (b) cards being shown when all in?
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Old 01-02-2014, 03:04 PM   #123
bballwiz
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Re: Welcome & FAQ

And why do you reply in a flurry of messages then disappear for a week?
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Old 01-02-2014, 03:23 PM   #124
winigwl
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Join Date: Jul 2013
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Re: Welcome & FAQ

I pm'ed you like 2 weeks ago and still haven't heard from you.
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Old 01-03-2014, 12:48 AM   #125
Tjb10000
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Re: Welcome & FAQ

Party Rep: I submitted a withdrawal request as well for pickup at Bovada, but have not gotten the email with voucher ID after numerous requests. Please advise
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