You need to look into this more, there were 22 people left when the site crashed, but 2 or 3 people did not get kicked, so they were able to blind everyone out.

One guy had 1million + chips(from blinding the rest of the table out) when you finally got around to canceling the tournament, I'm assuming he got paid between somewhere around 10k...How is that in accordance to your cancellation policy?

I receive $630 for getting blinded out, and the guy who blinded me and others out gets reimbursed? If I was the only one this happened to I would understand but it was everyone

Solid work on ignoring everything that actually happened.

I understand it was not done on purpose but by allowing one player to pick up 35-40% of chips in play while almost everyone else is sitting out, then refunding based on stack sizes is 100% cheating everyone who was left when the majority players were kicked out.

Are you going to tell us how much of the prize pool was given to this player? It must have been around 10k

twoiron, who was the last one to disconnect, was given $8600. He told me in chat on the table just now.

When the rest of us disconnected, he wasnt even the top 10 in chips... but he got to take everyones blinds for over an hour.

Its nice that when I email party, they send me a link about fairness when tournaments get cancelled.

What a joke.

I was booted sometime between 11 and 11:15 and had messages out to support before 11:30. Couldn't even get the username and password text boxes to load up which is a juvenile way to lock people out of a system. Call it a system crash or a Java failure, the real failure is support's lack of an open an honest response - they're just hiding behind a public statement that makes it sound to the average person that people got their money back when the reality is that their policy buried within their website, no payouts and terms for the active tournaments at the time of the outage are published publicly.

Two viable options if you aren't happy w/ Support's pathetic response is to report Party to the NJ gaming commission or the Better Business Bureau.

I've given them another 24 hours to refund the money I had on the table for any tournament that was still active at the time the outage was reported before I take my complaint to the gaming commission and the BBB. I'd suggest others that had active tables do the same.

Sorry for the inconvenience and thanks for reporting this issue. We will revert after investigating the reason for the delayed cancellation affecting the pay-outs.

Party_Rep

Still nothing....

I received this email this morning:

"I am sorry for the inconvenience you have encountered on the Sunday 50 K tournament, table ID 104942143 and the delay in our reply.

I'd like to advise you that there is an on-going investigation about this and we will need some time more to check it. Once we have more information we will get back to you. Your patience and understanding is highly appreciated. "

So if they arent working on it... at least they pretend to be.

I recieved that e-mail yesterday, this is what I got this morning:

I am contacting you on behalf of NJ.PartyPoker.com


I would like to inform you that the Sunday $50K tourney incident is still being investigated by the Promotions team. We will have more information as soon as they get back to us. Thank you for the patience and the understanding


In case you have further questions, we will be more than happy to assist you. We are available 24/7.


Thank you for choosing us as your online gaming site.

Also, ran some numbers on the screenshot you sent me Jseely.



The total prize pool remaing with 22 left was roughly $46,494.33. 14-18th was $630, but i wasnt sure about 19th-22nd, so I just used $550 as a round number. But it shouldnt effect the end numbers too much.

So I had 252K (out of 3,590,000 in play) when I crashed. And based on their rules on their site: 50% prizepool split, 50% chip-chop, and buy-in back. I should receive ~$2,887. I was paid out $2136.

Mine shouldnt be too hard, since they just owe me a little, but guys like twoiron or were the last to disconnect were over paid massive amounts. He told me he got $8600 and he probably deserved less than 2K. So it will be interesting to see how they handle it.

Can only think of 3 things partypoker has to think about.

1 - When/who was the the lowest placing player that was affected by this outage.

2 - After we are confident there are no players that have received less than our unbiased chop reflects, should we try and recover what we overpaid some of the players?

3- What should we do to compensate the players so that they stay happy and loyal after this mess?

1. not sure, pretty sure d/c started with 22 left or so

2. i can't fathom taking back money from players who have already been paid. A. some players probably already withdrew, what are you supposed to do then. B. it's party's mistake for not stopping the tournament as soon as there was a server error, so anything mistakenly paid out was clearly their own fault.

3. paying people what they deserve when the server crash started should be plenty fine. I don't think any additional compensation is necessary beyond that.

So according to the math, since I was in 18th place I should have received $1007.32 (that includes the returned buy in), instead of $630.90 i was credited for the place I was blinded out in. That's a decent sized difference , but I don't exactly know how happy I would be with that anyway, considering you are still losing any equity you had in finishing better than the spot you were in when the server crashed. They need to do something more than fixing everything according to their cancellation policy at this point for that reason as well as the headache we have all been put through dealing with support.

I agree not offering anything extra would not unethical. But consider the players left in field who rarely played bigger tourneys, or could rarely take an etire day off for online poker, they didn't even have a chance at the excitement of a deep run/final table/really big score - which is what they were paying for really.


Also consider they could offer everyone involved a ticket for next week and still turn a profit with the rake they collected. WWPSD?

Just my opinion, nothing in it for me.

Read through Party's Terms and Conditions this morning, as they made us agree to a change (couldn't spot what they changed). This is straight from the TOC:

17. ERRORS

You must inform Us as soon as You become aware of any errors with respect to Your Account or any calculations with respect to any bet or wager You have placed. In the event of such error or any system failure or game error (a divergence from the normal functioning of the game logic for whatever reason) that results in an error in any odds calculation, charges, fees, rake, bonuses or payout, or any currency conversion as applicable, ('Error') We will seek to place all parties directly affected by such Error in the position they were in before the Error occurred.We reserve the right to declare null and void any wagers or bets that were the subject of such Error and to take any money from Your Account relating to the relevant bets or wagers, if there are insufficient funds in Your Account, We may demand that You pay Us the relevant outstanding amount relating to these bets or wagers. In all circumstances whereby We (in Our sole discretion) determine an Error has been used to gain an unfair advantage, We reserve the right to consider this activity to be subject to Section 19 (Forfeiture & Account Closure) of these Terms and Conditions.


Sounds to me like they have no problem putting their players in hoc if they withdrew prize money. I can understand their position, because these players who won big by staying connected and stealing everyone's chips knew that what they were doing was unethical, and should have at least waited to see if Party would investigate further. No reason they shouldn't have to pay back their ill-gotten gains.

twoiron wasnt even in the top 13 when the rest of us get kicked off and he gets paid 8k+..This still being looked into?

Still crickets....

Nothing new in a few days. This should take one person a few hours, at the most, to fix.

wtf are you guys over at party/borgata doing?

Are you idiots serious? I just got this email from party....

Thank you in advance for taking the time to read this e-mail.

We are writing in regards to a tournament you participated in on Sunday night: a $200 buy-in $50k Guaranteed MTT [ID: 104942143] which started at 5pm EST on March 9, 2014.

Unfortunately we experienced a technical problem with this tournament after approximately 6 hours of play that initially affected almost half of the 22 players at the remaining tables. Approximately 30 minutes later all players were affected, and the tournament was cancelled.

Our standard process is to settle tournaments at the time of cancellation, as per our Disconnection and Cancellation Policy / Cancellation Policy , except in this circumstance we recognize the right thing to do is to advance the settlement to the time when almost half of the players were affected.

As a result of moving the settlement to the time when the technical problem first started, we will be crediting your account as follows:

- At 22:54:57 you had 16,860,200 chips in play. Had we settled the tournament at that time you would have received $2,151.42;
- The payment you received on March 9 was $2,136.53;
- The difference is $14.89 – and that is what has been credited to your account as taken from the tournament today.

We apologise for the inconvenience caused by this technical issue and would like to assure you that we are working continuously on the improvement of our services.

In case you have further questions, we will be more than happy to assist you. We are available 24/7.

Thank you for choosing us as your online gaming site.

Best regards,
Pete
Customer Service

Here was my response to that nonsese...

What are you ****s talking about?

There was only 3,590,000 chips in play. Yet I had 16,860,000? WTF.

I was disconnected when I had 252,000 which is good for roughly 7% of the chips in play (there was only 3,590,000 chips in play). Going by your own policy, you chop 50% of the prizepool evenly, and then 50% based on chips stacks, and then refund the buyin.

So going by your own rules, the prizepool was roughly 46,000. 50% of that split 22 ways is roughly $1050. Then I get 7% of the remaining 50% of the prizepool which is roughly $1615. Then add another $200 for my buying.

I deserve around $2850 to $2900.

Redo your ****ing math idiots. Nice job spending a week on this and still getting it wrong.

- The difference is $14.89 – and that is what has been credited to your account as taken from the tournament today.

What on earth does this mean?

+1000

The credits made to an account for a tourney show as “Taken from tournament name” in your account. Those can be found under Account> My Statements> Gaming Transactions.

Kind regards,

Party_Rep
http://nj.partypoker.com, twitter: @partypokerUS
Email : support.nj@partypoker.com , Phone : 877 448-5831 (Toll free)

The chip count mailed to you was mentioned in cents thus had two extra 0’s (zeroes).
We understand that you did have a 250K stack at one point however the settlement was done based on the time the first of the remaining players was impaired by disconnection.
The buy-in of $200 is split 2 ways - $185 towards the prize pool which is refunded both equally and based on chip count.
The fee ($15) is refunded by us since the tourney was cancelled.

As you are aware we experienced a technical issue during the Sunday 50K GTD and few other tourneys on 03/09/2014 which initially affected half of the active players however 30 minutes later all the remaining players were affected as well and the tournament was subsequently cancelled.

Other tourneys that were affected:

MTT
104926995 Daily Pure Bounty Turbo - $100 Added
104926953 $2,000 Gtd Turbo Rebuy 6max
104926947 $2,000 Gtd Daily

The tourney was settled based on our cancellation policy for MTTs/SNGs which applies to players still in the tournament at the time of cancellation. Summary:
• Entry fee to be refunded.
• 50% of the remaining prize pool will be distributed equally between the remaining players.
• 50% will be distributed on a percentage basis according to each player's chip count.

However in this circumstance we were obliged to advance the settlement time to the point where players were initially affected. Thus a revised pay-out has been made and all the affected players were notified by e-mails.
We have as an exception and a token of our goodwill decided not to recover the excess payouts.

We look forward to your continued participation and thank you for making the Sunday 50K GTD the marquee online poker event in New Jersey every Sunday. Suggestions, feedback to help improve it are always welcome and can be shared here.
http://forumserver.twoplustwo.com/22...hread-1411562/

Thank you for posting an update. I was not affected by this tournament, however am glad to see that everything seems to have been resolved correctly.