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Old 03-09-2014, 11:42 PM   #1
SlickShoes
stranger
 
Join Date: Mar 2014
Posts: 6
SUNDAY 50k LOGIN ISSUES?

The software for Party Poker is huge joke. 20 people left in the 50k Guaranteed i'm sitting with 120k in chips 15th place or so, and I get kicked off randomly! After 8 hours straight not a single issue all of a sudden I get booted off and location thing pops up, than I get a blank login screen when I try to relog in. Still haven't gotten back in and I've already been blinded out. SO PISSED! Had a good shot to atleast final table for a couple thousand. maybe even win the whole thing for 12k and now I'm stuck with +300 for 19th place for 8 hours of work. Taking my money and going to wsop.com. Unreal.
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Old 03-09-2014, 11:53 PM   #2
greenmateo
stranger
 
Join Date: Mar 2014
Posts: 6
Re: SUNDAY 50k LOGIN ISSUES?

yea bro, even though i got knocked out from the 50k, I was in some other tournies and sngs... watching my stack get blinded away from the minority still on min raising....they better fix this, but I'm not too sure how they can...
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Old 03-10-2014, 12:03 AM   #3
Gags30
veteran
 
Join Date: Apr 2008
Location: New Jersey
Posts: 2,427
Re: SUNDAY 50k LOGIN ISSUES?

hopefully party will do the right thing and do a chip chop from when everyone first started getting d/c with about 22 players left
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Old 03-10-2014, 12:07 AM   #4
peachesNcream
newbie
 
Join Date: Jan 2014
Posts: 32
Re: SUNDAY 50k LOGIN ISSUES?

beyond ridiculous. we better get reimbursed
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Old 03-10-2014, 12:08 AM   #5
Brock Lesnar
newbie
 
Join Date: Mar 2014
Posts: 39
Re: SUNDAY 50k LOGIN ISSUES?

They need to refund all tournaments for the day. There were login issues in the morning as well. I want a refund for all tournaments that I played, including the 50K.
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Old 03-10-2014, 12:11 AM   #6
JMertz22
centurion
 
Join Date: Jun 2013
Posts: 116
Re: SUNDAY 50k LOGIN ISSUES?

was about to make a thread about the $2K GTD, $2 R+A. Was in 2nd place and got kicked off via geolocation, then the same thing with the blank login screen. Ended up watching myself blind out for a min-cash...
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Old 03-10-2014, 12:13 AM   #7
Brock Lesnar
newbie
 
Join Date: Mar 2014
Posts: 39
Re: SUNDAY 50k LOGIN ISSUES?

Quote:
Originally Posted by JMertz22 View Post
was about to make a thread about the $2K GTD, $2 R+A. Was in 2nd place and got kicked off via geolocation, then the same thing with the blank login screen. Ended up watching myself blind out for a min-cash...


I added on chips and then got kicked off lol.
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Old 03-10-2014, 12:17 AM   #8
JMertz22
centurion
 
Join Date: Jun 2013
Posts: 116
Re: SUNDAY 50k LOGIN ISSUES?

Quote:
Originally Posted by Brock Lesnar View Post
I added on chips and then got kicked off lol.
Mine happened right after the add-on too. I'm going to make the thread, and hopefully people who had the same issue can at least be refunded the add-ons they weren't able to play with.
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Old 03-10-2014, 11:28 AM   #9
Jaybone2315
newbie
 
Join Date: Dec 2013
Posts: 27
Re: SUNDAY 50k LOGIN ISSUES?

I had 252K when I was kicked out of the party 50K.

Last hand I was able to play started at 23:07:17. Just saw that they are sending out an email saying the tournament cancelled at 00:44:58 and refunds are being dispersed based on the chips everyone had at that time.

That was the time when the last player was finally disconnected and the tournament was cancelled. Last player was twoiron and he accumulated over 1M before that finally happened.
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Old 03-10-2014, 11:42 AM   #10
Jseeley
centurion
 
Join Date: Jun 2012
Location: Las Vegas
Posts: 156
Re: SUNDAY 50k LOGIN ISSUES?

I had over 220k in chips and was in 6th when this happened. I was refunded $660 which was a amount i would have made if I had 1 chip left. They caught this issue way too late. I talked to support and they said they will escalate my issue but who even knows when or if we will see the money.
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Old 03-10-2014, 11:42 AM   #11
Jseeley
centurion
 
Join Date: Jun 2012
Location: Las Vegas
Posts: 156
Re: SUNDAY 50k LOGIN ISSUES?

Also I have a 6 minute video of this all happening.
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Old 03-10-2014, 11:48 AM   #12
Jseeley
centurion
 
Join Date: Jun 2012
Location: Las Vegas
Posts: 156
Re: SUNDAY 50k LOGIN ISSUES?

XXXXX: I got booted from the 50k last night and still havent received the money. I have talked to other players in the tournament and they already have.
Vishwas: Please confirm your last name and date of birth for security reasons.
XXXXX: XXXXX XXXXX
Vishwas: Thanks for the confirmation. Please give me a moment while I retrieve your account details.
Vishwas: Please give me a moment while I look into this for you.
Vishwas: Please give me a moment while I look into this for you.
XXXXX: okay
Vishwas: hi
Vishwas: You have been refunded for the cancelled tournament
Vishwas: Based on your chip count you have been refunded with an amount of 630.94 USD
Vishwas: on 09-MAR-2014
XXXXX: i was 6th in chips when i got disconnected
XXXXX: that is like the min cash amount
Vishwas: As per the chip count players are paied accordingly.
Vishwas: When was the tournament crashed at your end?
XXXXX: i had about 220k in chips i was 6th in chips
XXXXX: 630.94 is the amount i would have got with 0 chips
Vishwas: Ok I will do one thing, I will escalate your concern to our technical team informing them that you were in the 6th place when the crash happened and you were supposed to get even more than $630
XXXXX: I have a video of this happening even.
Vishwas: Please provide us some time while they look into this and once this is resolved one of our agents will email you the response accordingly
Vishwas: I am really sorry for the trouble caused to you in here
Vishwas: Yes I understand but then once the escalation is happened you will have to wait till it is resolved. Please give us some time and it should be looked into
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Old 03-10-2014, 12:03 PM   #13
Jaybone2315
newbie
 
Join Date: Dec 2013
Posts: 27
Re: SUNDAY 50k LOGIN ISSUES?

Do you know the payout structure? Did you happen to catch it in your recording?

Its hard for me to do any real ICM calculations because they took the lobby down. They gave me a little over $2100, and I should have gotten a little more I think.
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Old 03-10-2014, 12:16 PM   #14
Dizzy^
journeyman
 
Join Date: May 2009
Location: sitting regs
Posts: 318
Re: SUNDAY 50k LOGIN ISSUES?

I had 125kish when most the players got kicked off, got blinded out in 17th and didnt get anything more than 17th place money.

Called support today but that wasnt any help. I play on the Borgata poker skin
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Old 03-10-2014, 12:51 PM   #15
Brock Lesnar
newbie
 
Join Date: Mar 2014
Posts: 39
Re: SUNDAY 50k LOGIN ISSUES?

How did you guys play to make it that far? Did you play awful? Suck out on people? If so, you shouldn't get any refund. Tell me your online names and I'll be the judge of how bad you are. I can tell Jseeley is probably really bad since he blocks out his name in the chat.
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Old 03-10-2014, 01:39 PM   #16
Jseeley
centurion
 
Join Date: Jun 2012
Location: Las Vegas
Posts: 156
Re: SUNDAY 50k LOGIN ISSUES?

I do have the payout structure in video.
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Old 03-10-2014, 01:45 PM   #17
Jaybone2315
newbie
 
Join Date: Dec 2013
Posts: 27
Re: SUNDAY 50k LOGIN ISSUES?

Can you post it? Im curious what it is.
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Old 03-10-2014, 02:54 PM   #18
Dizzy^
journeyman
 
Join Date: May 2009
Location: sitting regs
Posts: 318
Re: SUNDAY 50k LOGIN ISSUES?

So everyone who was left when the tournament disappeared was already refunded?

But the people who got blinded out because party didn't cancel the tournament fast enough get nothing other than what they cashed for?
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Old 03-10-2014, 02:58 PM   #19
Jaybone2315
newbie
 
Join Date: Dec 2013
Posts: 27
Re: SUNDAY 50k LOGIN ISSUES?

Correct.

And we were all paid the wrong amounts obv.
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Old 03-10-2014, 03:16 PM   #20
OPReport
journeyman
 
Join Date: Aug 2011
Posts: 230
Re: SUNDAY 50k LOGIN ISSUES?

How many players were there?
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Old 03-10-2014, 03:49 PM   #21
Jaybone2315
newbie
 
Join Date: Dec 2013
Posts: 27
Re: SUNDAY 50k LOGIN ISSUES?

Quote:
Originally Posted by gordo View Post
How many players were there?
There was 22 when i was disconnected. They didnt cancel the tournement until there was like 12 or 13 left, which was when the last person in the tournament was finally disconnected.

And that is the point in which they used to refund everyone last night.
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Old 03-10-2014, 05:41 PM   #22
OPReport
journeyman
 
Join Date: Aug 2011
Posts: 230
Re: SUNDAY 50k LOGIN ISSUES?

Sorry, I meant to ask what the total field size was. Anyone know that?

But I appreciate the information about when the disconnects / cancellation occurred. Pretty poor handling of a high profile tournament if what's described ITT is accurate.
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Old 03-10-2014, 05:51 PM   #23
cicakman
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Join Date: Jul 2008
Posts: 9,231
Re: SUNDAY 50k LOGIN ISSUES?

about 365 from what i remember
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Old 03-10-2014, 05:56 PM   #24
pokerColette
Poker Site Rep
 
Join Date: Apr 2007
Location: Gibraltar
Posts: 5,138
Re: SUNDAY 50k LOGIN ISSUES?

We experienced brief technical issues on 03/08/2013 and 03/09/2013 due to which players on few tournaments were disconnected and could not resume the tournament as their log-in credentials were not accepted.
The issue has been resolved, all the tournaments affected were cancelled and eligible players were refunded in accordance with our cancellation policy. We apologize for the inconvenience. Questions about refunds can be clarified by contacting Customer Care.
Kind regards,

Party_Rep
http://nj.partypoker.com, twitter: @partypokerUS
Email : support.nj@partypoker.com , Phone : 877 448-5831 (Toll free)
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Old 03-10-2014, 06:08 PM   #25
SlickShoes
stranger
 
Join Date: Mar 2014
Posts: 6
Re: SUNDAY 50k LOGIN ISSUES?

Party_Rep do you even read the posts before you copy and paste that crap into the forums? THE SERVER DISCONNECTED WITH 22 PEOPLE LEFT, so everyone from 13-22 gets paid out for a 22nd place finish? and you split the money up with everyone from 1-13 because that's when you idiots realized the server crashed? That's really pathetic, not to mention i've emailed 3 support agents and have not gotten a single response. ACCORDING to your policy
Sit & Go and Multi-table tournaments

Players who have been eliminated from a tournament before cancellation for technical reasons will lose their buy-in and entry fee.

Any players still competing in a tournament when it is cancelled for technical reason will be refunded as follows:

1. Each player will be awarded prize money equal to the amount that would have been awarded to the next player to be eliminated.

2. After prize money has been allocated according to point 1, 50% of the remaining prize pool will be distributed equally between the remaining players, and 50% will be distributed on a percentage basis according to the remaining players' chip count at the time of cancellation.

3. The remaining players will also be refunded their entry fee.


THIS SHOULD HAVE HAPPENED ACCORDING TO 22 PEOPLE LEFT NOT the 13 WHO WERE ABLE TO TAKE ADVANTAGE OF THE PEOPLE THAT DISCONNECTED.
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