STOP ****ING ALLOWING SN CHANGES - Page 2 - nj.partypoker.com -- Two Plus Two Poker Forums

and we wonder why we are all so happy stars is coming to NJ either go one way with the name changes or the other no gray areas

my other question if his circumstance was permitted at first why did you guys change his name back then?

10-13-2015 , 03:04 AM

#27

Ralynx

enthusiast

Join Date: Sep 2014 Posts: 75

Hahahaha they actually reversed it just WOW

and btw I hope online poker in its current form dies so quickly so you can all die aswell, bunch of ***** degens.

10-13-2015 , 03:42 AM

#28

PokerPunFun

journeyman

Join Date: Dec 2014 Posts: 208

Quote:

Originally Posted by Party_Rep

I can confirm screen name changes are permitted in exceptional circumstances only - this decision is made by management

Spoiler:

We do not need to disclose why the decision was made.

Should you wish to discuss the matter further - please send a detailed email highlighting your concerns to our customer service team (lol)

Kind regards,

Colette

Spoiler:

10-13-2015 , 04:48 AM

#29

pokerColette

Poker Site Rep

Join Date: Apr 2007 Posts: 5,138

Players have been able to raise their concerns with the management team concerning screen name change since we disallowed the changing of screen names regularly
Should a name change be permitted - this is a management decision and due to exceptional circumstances

I will comment on an individual situation or the player in question

As I have said - please address any further concerns to the customer service teams via email

Kind regards,

Colette

10-13-2015 , 08:58 PM

#30

higher visions

adept

Join Date: Mar 2009 Posts: 827

Just so were clear management doesn't approve every request. CS reps have done it with a reason provided in live chat. I know at least 2 people who have had name changes done this way.

I guess I didnt know your average live chat rep was management....

Last edited by higher visions; 10-13-2015 at 09:11 PM.

10-16-2015 , 03:23 AM

#31

pokerColette

Poker Site Rep

Join Date: Apr 2007 Posts: 5,138

Quote:

Originally Posted by higher visions

Can you PM myself and provide screen names and I will look into this... CS reps should NOT be changing screen names unless they have management approval

Please provide more detail and I will look into this in full

Thanks

Colette

10-17-2015 , 01:57 PM

#32

higher visions

adept

Join Date: Mar 2009 Posts: 827

Quote:

Originally Posted by Party_Rep

Absolutely not. Its clear who has had name changes, and its unbelievable you cant figure out how it has been done. Im sure CS reps have had no real answer on this either. Everything Party does is one way one day and another the next, no wonder why CS reps have been able to do it so easily. Train your employees better, have management who understands wtf they are doing or hire ones that understand what they're doing, and this wouldnt be an issue. Its hilarious you guys cant figure this stuff out.

Last edited by higher visions; 10-17-2015 at 02:11 PM.

10-18-2015 , 11:37 AM

#33

random btn

old hand

Join Date: Mar 2011 Posts: 1,431

Quote:

Originally Posted by Party_Rep

I will comment on an individual situation or the player in question

Kind regards,

Colette

we are waiting. or is spelling beyond party's level of competence too?

10-19-2015 , 03:24 AM

#34

pokerColette

Poker Site Rep

Join Date: Apr 2007 Posts: 5,138

Quote:

Originally Posted by Party_Rep

Apologies for the incorrect statement -
I will not comment on an individual situation or the player in question
Please address any further concerns to the customer service teams via email, phone or live chat

This will be my last reply on this thread.

Kind regards,

Colette

10-19-2015 , 06:32 AM

#35

fnord_too

Carpal \'Tunnel

Join Date: May 2004 Posts: 29,116

There is a guy who was called JustADrm (not sure on the caps) with a unique picture. He changed his name to JustADream with the same picture. I personally have no problem with that; it's obviously the same guy and the name change is trivial, but I have a hard time thinking of a compelling story of why he needed a name change but then kept it clear who he was.

It concerns me that you state "CS reps should NOT be changing screen names unless they have management approval" and not "It is not possible for CS reps to change screen names, only managers have that ability."

10-20-2015 , 04:47 AM

#36

PokerPunFun

journeyman

Join Date: Dec 2014 Posts: 208

Quote:

Originally Posted by fnord_too

Are you sure it's not just his party and borgata names?

10-20-2015 , 06:26 AM

#37

ghost_of_m

grinder

Join Date: Aug 2014 Posts: 658

Quote:

Originally Posted by PokerPunFun

Are you sure it's not just his party and borgata names?

This is a possibility.

I vaguely remember this user being discussed before due to his "unique picture."

What I was really asking was if there were specific other users people knew about. But it seems like those who claim to know of other cases don't want to talk about who they are.

And yes, Party should be able to determine that on their own. But practice and theory are two different things.

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