Quote:
Originally Posted by Boney526
Yes, that's what I mean. It just happened to me in the 1k rebuy. Usually it says something along the lines of "we ca't verify you, but it seems to be technical" but this time it was closer to "you're outside of NJ, and you have to stop trying to access w.e." - but obviously I was in NJ or I wouldn't make the post haha.
I'm not too upset at the loss of the around 10 bucks, but I sure as hell don't feel comfortable playing here unless they do something about it. Even a 2 minute grace period to attempt to get relocated before it treats you as if you bust would be useful, since as soon as I reload the client it verifies me again virtually everytime.
Anyway unless something is done here I'm not going to participate in the GSSS, or any play on this site for that matter. And it sucks, because I wanted to put in some good amount of play here.
This happened to me when I was at the final table of the $10k, they ended up paying me $600 after a long process. However, I dont think it should be as painful for you since I already went through it.
By chance, did you have the borgatacasino CLIENT open? (as well as the borgatapoker client) They determined thats part of the issue. If you want your $10 back,, send me your email via pm and I'll send it to the director. (he asked me not to make his email public)
However, as Ive said many times in here, best way to get any sites attention about a serious issue that CS is no help with, make an official complaint.
The DGE wont even consider you untill you do this, they know this, so the email will go to someone that can actually help.
Every site has their process in the T and C.
Here's borgatas.
If You have any complaints, claims or disputes with regard to any outcome regarding the Services or any other activity, You must submit Your complaint to Us in writing as soon as is reasonably practicable following the date of the original transaction to which the claim or dispute refers. Complaints may be submitted by email to
formalcomplaint@borgatapoker.com You may also submit notices to Us in writing to: Customer Services Manager, Borgata poker/ casino, 820 Bear Tavern Road, Trenton, New Jersey, NJ 08628, USA. Any notice We give to You (save as otherwise set out herein) will be sent to the email address that You provide when You register Your Account. It is Your responsibility to give Us notice of any changes to this address through the 'Change Email' facility in Our software and to regularly check Your email account for emails from Us.
To the extent that You are not satisfied with Our response You may contact:
The New Jersey Division of Gaming Enforcement at
http://www.nj.gov/oag/ge/index.html.