Quote:
Originally Posted by Party_Rep
During the recent release update together with our supplier of geolocation software, we’ve upgraded our system to be better at locating your GPS position while inside New Jersey. This means more reliability when playing on a handheld device overall
Thanks
Colette
Thank you for your response Collette.
First of all let me say, I only report problems on this forum because I truly want this product to work. I think that the company has started to hold some of these reports against me frankly. I am a big believer in this company, but the problem management / change management procedures that are in place are not adequate.
Having said that, Geolocation errors in specific have gotten worse since the update, not better. There are now more kinds of errors too. Before it used to be one generic message. Now I can get a variety, from "You could not be located" to "You are not in NJ!" I am receiving all these errors while in a regular home in NJ. I am not in an RV or moving vehicle.
Geolocation is supposed to require 3 wireless networks to work. I am showing 7-8 and still randomly get them. If PartyPoker is paying an outside vendor for this software, they are not getting their money's worth. I literally have to curtail my amount of play because I refuse to be geolocated out of key pots.
Today I was eliminated after a geolocation error in a tournament when I had a top 5 chip stack. I wasn't even in a hand. It told me I wasn't in NJ, then said "You finished 23, thanks for playing!" This is unacceptable.