I'm sure this has been discussed, but what's with the policy that just kicks you out of a tournament if you fail geolocation? Obviously I can't teleport from Central NJ to out of state within seconds, and I can't see any reason why you'd have to be kicked out (that I can think of based on the laws) so why is this policy in place?

At very least once a day it tells me I'm not in NJ, and then when I restart it's fine. Obviously I'm not just gonna let myself give up all that equity, and if I could just restart and miss a couple hands that'd be fine. Instead it just kicks me out of all tournaments?

I'm snap withdrawing 100% of my bankroll on Borgata, and I'll play again if this policy changes. Still, can someone explain why this is in place and tell me if all the other sites use it as well (since I can't seem to find WSOP's policy on this)?

When you say "kicks you out of a tournament", do you mean it treats you as though you've busted out of the tournament? I have never had that happen. When I restart the software and get successfully geolocated, my tournament windows pop back open.

Yes, that's what I mean. It just happened to me in the 1k rebuy. Usually it says something along the lines of "we ca't verify you, but it seems to be technical" but this time it was closer to "you're outside of NJ, and you have to stop trying to access w.e." - but obviously I was in NJ or I wouldn't make the post haha.

I'm not too upset at the loss of the around 10 bucks, but I sure as hell don't feel comfortable playing here unless they do something about it. Even a 2 minute grace period to attempt to get relocated before it treats you as if you bust would be useful, since as soon as I reload the client it verifies me again virtually everytime.

Anyway unless something is done here I'm not going to participate in the GSSS, or any play on this site for that matter. And it sucks, because I wanted to put in some good amount of play here.

This happened to me when I was at the final table of the $10k, they ended up paying me $600 after a long process. However, I dont think it should be as painful for you since I already went through it.

By chance, did you have the borgatacasino CLIENT open? (as well as the borgatapoker client) They determined thats part of the issue. If you want your $10 back,, send me your email via pm and I'll send it to the director. (he asked me not to make his email public)

However, as Ive said many times in here, best way to get any sites attention about a serious issue that CS is no help with, make an official complaint.

The DGE wont even consider you untill you do this, they know this, so the email will go to someone that can actually help.

Every site has their process in the T and C.

Here's borgatas.

If You have any complaints, claims or disputes with regard to any outcome regarding the Services or any other activity, You must submit Your complaint to Us in writing as soon as is reasonably practicable following the date of the original transaction to which the claim or dispute refers. Complaints may be submitted by email to formalcomplaint@borgatapoker.com You may also submit notices to Us in writing to: Customer Services Manager, Borgata poker/ casino, 820 Bear Tavern Road, Trenton, New Jersey, NJ 08628, USA. Any notice We give to You (save as otherwise set out herein) will be sent to the email address that You provide when You register Your Account. It is Your responsibility to give Us notice of any changes to this address through the 'Change Email' facility in Our software and to regularly check Your email account for emails from Us.

To the extent that You are not satisfied with Our response You may contact:
The New Jersey Division of Gaming Enforcement at http://www.nj.gov/oag/ge/index.html.

Hey, thanks for the link and information. I will follow up with that as soon as I get a chance (was busy with a good friend visiting and took a few days away from poker.)

I'm also very busy for the next few days, but will follow through on that as soon as my prioritized goals are sorted out in a few days.

FWIW, I'd still like an explanation from Party_Rep as to why this policy is in place?

Did this happen on party or borgata?

I've only ever heard of it happening on Borgata.

Also, I've played probably 100x the volume on party without this problem but it's happened twice to me on borgata.

It was on Borgata, I thought the rep was for the network rather than the skin, and thought the software was the same.

Borgata contracted with Party to create / manage / run the software. Even though it's based on the same code-base, there are some differences between Party / Borgata. So it makes sense some errors would only show up on one.

As for the REP, I don't know what their policy is with regards to dealing with / forwarding Borgata-Online-specific problems. I think they just kind of try to deal with it since they do manage the Borgata skin.

True. From what I can tell the policy is the same on both sites, and I'm just looking for an explanation and possibly a change because it's kind of a dumb policy if it's not required by law, and if it is then I guess there are other channels I should use rather than this forum.

Also FWIW I have an apartment in Newark where there's at least a dozen or two wi-fi signals for triangulation, and it's never happened to me there, so maybe I'll redopsit when I head back there from my parents. Still don't feel comfortable playing decent stakes until I understand what can cause me to be ejected rather than have to re-confirm my location.

Just curious, did you submit a formal request for them to look into this? If so, what was the reply?

They seem to have slightly changed the policy and now seem to be ejecting more people somehow.

I do think there is a unique situation, where somebody was confirmed and has not changed networks. I have no idea why they need to be continuously verified, but perhaps that is required by DGE. In any case, it seems to contradict the way the technology works.

I have not yet, I've been dumb busy b/c I'm currently helping my family clean up and baby proof the house cuz we have people visiting, moving into a new apartment myself and sorting out what classes I need to take - along with taking all the cars in the house back and forth from the mechanics, (cuz you know they had to wait until I visited so I could do all that lol.) I do plan on doing sometime around the middle of next week when I should have much more time to do so.

OK good luck with everything.

Please update us and let us know what they say (if anything).

So I haven't gotten to a formal request yet, but I did speak to a customer service rep who told me it's based on the state's law, and that all NJ sites have the same policy.

Can someone confirm if that's true? (Has it happened to anyone else on any of the other sites?)

It looks like I should be contacting the NJDGE, rather than Party/Borgata, but I'll get to contacting both within 2 weeks or so. I believe there are better policies that can be put in place than what is currently there - and I definitely think they are doable if we talk to the right people.

If you contact the NJDGE they will tell you that you need to make a formal complaint before before contacting them directly.

OK thanks. I know I'm taking a while with this but I just have a million things building up (and if I don't fix the other stuff before this I might end up not graduating in time so obv. that's a higher priority ATM.) As I said earlier, I expect to be able to be done with this within a couple weeks (or at very least, be deep in the process by that point.)

We see that you are able to play currently and have not been facing geolocation issues however we understand that you did face it in the past. After investigation we find that you are referring to the following tourney:

ID: 105097707
Name: Daily $1,000 Gtd Rebuy 4.5/.5
Date & Time: 22-AUG-2014 21:37:19 ET
Rebuys made: 1

Kindly confirm if you are referring to this tourney. We have now escalated your account with necessary details to our technical team to see what hindered the location check from being validated at that point and to understand the root cause. If needed the same would also be escalated to the vendor for precise reason. Upon investigation completion we shall inform you via e-mail of the appropriate resolution. In future request you to contact Customer Care immediately when faced with such issues so that we can swiftly resolve it.

Yes, that's the tournament I was referring to (I'm like 99% sure, anyway.) I'm now playing mainly on Party, while that occured on Borgata - and I've also moved to back to my apartment in Newark for school. I don't seem to be getting any issues here, but when I play from my home town in Central NJ I have problems pretty frequently.

As I side, it usually tells me it's probably a technical issue, and once I reset I'm fine. This time it just busted me out, and I intend to petition the NJDGE to at least allow for a new policy that doesn't kick you out immediately, but would instead allow you to try to reconfirm first.

Thanks for taking a look at this.

I realize this is a year later, but just waned to point out that I never recieved any email, compensation or anything.

So for the record, I had problems, withdrew my roll over them. Only after I started playing again did Party say they'd look into it and contact me, which they never ended up doing.

I had hoped that IF something like this happened again, that you'd handle it better, but you've given me no reason to think so, Party. Even right now, there was glitch in a rebuy tournament which caused the rebuy period to NEVER END and no add on was given. And despite the prize pool clearly being higher than 200 dollars, I'm pretty confident only one 200 dollar tournament ticket was given out. They've been "investigating" what happened for over a month, no refunds or any contact about this nonsense AT ALL despite calling 2 or 3 times about it.

FWIW, I withdrew my roll again. Just so much incompetence it's insane.

(Last time I was too lazy to contact NJDGE over 10 or 20 bucks, but now I have more time and incentive to do something about it. This time I will contact them, because if I am correct you guys have scammed us out of the prize pool, and if my past experience is any indicator, have no intention of ever competing your investigation.)

Just called support again.

They basically said "don't sweat it, we don't have any updates but it was escalated."

When? June 19th. They don't feel that they're taking too long.

Well, I sent in my first complain on Jun 19th, and I've finally received compensation. I'll admit I wasn't scammed, I just felt I was being scammed.

GG Party I will be withdrawing this, playing through my tickets, and waiting for you to be bought out before coming back. There is just too much plain incompetence for me to deal with.