Quote:
Originally Posted by Party_Rep
Hi
We have no similar reported issues
Could you possibly provide some more detail - table ID, time, your username and a screen shot if at all possible
If you can send some further info via PM I can ask the tech team to look into this in detail
Kind regards
Colette
This is 100% false. I have made you aware of this issue on multiple occasions, as well as the issue of players seeming to sit out and yet still being in the hand. I have written several emails to support about this and have spoken directly to your tech people in India regarding this problem. I have tweeted and blogged about this issue.
I have sent you pictures of people without cards with the timer counting down for them to act with the attached hand histories. In addition, support had given me refunds for several of the hands which got screwed up because of this bug.
Please don't say this is a isolated incident so that people believe their problems with the software are theirs alone, instead of taking responsibility for the obvious flaws.