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Password Unretreivable (party) Password Unretreivable (party)

11-30-2014 , 04:42 PM
So as if there were not enough bugs and issues with party/borgata software, I decided to log into party today because they seem to be offering a bounty promotion in the 100k Sunday that Borgata is not offering.

Here's what happens:
1) try to log-in but realize I forgot my pw
2) go through retrieval steps
3) wait for email (takes 5-10 minutes to arrive)
4) e-mail includes a pw reset link - I click it
5) it takes me to a page that starts to load a form and then it declares "Sorry you can only use this link once therefore it is inactive. But you can reset your password here." (the words "your password here" are a link that is completely nonfunctional)

I've tried this in two different browsers so it's probably not just a browser issue. If I were a betting man, I'd wager money that Party just is bad at programming everything.
12-02-2014 , 06:50 AM
Hi BallPeenHammer,

I have looked into this issue on your behalf

If appears we had some connectivity issues between our servers for approximately 1 hour.

This impacted several mail lists during this time.Our tech teams resolved the connectivity issues in full and the queue was cleared

Please accept our apologies

I hope you have no further issues and have been able to reset your password – if not please PM myself your username and I will send the reset mailer from this end

Kind regards,

Colette
12-05-2014 , 07:37 PM
Thanks for your response, I do appreciate it. I can't try to reset now, but I will in the next few days. If I'm still having problems, I'll message you.
12-10-2014 , 11:25 AM
had a brainfart and screwed up my pw last night and ended up locking myself out of the account. CS managed to get me back up and running and was also nice enough to reimburse me the buyin for the tournament I missed.
-Roger
12-10-2014 , 01:56 PM
Quote:
Originally Posted by Notorious RGA
had a brainfart and screwed up my pw last night and ended up locking myself out of the account. CS managed to get me back up and running and was also nice enough to reimburse me the buyin for the tournament I missed.
-Roger
Nice.

In other news, the R in RGA stands for Rodger? Cool.
12-11-2014 , 10:08 AM
Quote:
Originally Posted by Notorious RGA
CS ... was also nice enough to reimburse me the buyin for the tournament I missed.
POIDH

Seriously though, perhaps Collette is flexing her customer service muscle and getting things done for the players.

      
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