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PartyPoker not working with new OS X Mac PartyPoker not working with new OS X Mac

10-20-2014 , 08:02 PM
Last night I downloaded the New OS X for my macbook pro, and as soon as it finished and I tried logging on for a session, I got this strange error message and the application closes. Has anyone else had any issue? Did anyone else who plays on Mac download the new OS X?

Obviously, I wrote to support like the message said and they had nothing to say on the matter.

Help?

10-21-2014 , 06:34 PM
I can't believe no one has a comment on this. Another friend of mine installed OS X Yosemite and got the same message when trying to access Party Poker.

PartyPoker is not accessible on OS X Yosemite. Do Not Download.

Party, please comment on this.
10-22-2014 , 05:22 AM
I'd comment but I don't even know what OS X means
10-22-2014 , 04:33 PM
I get the same thing in the above screenshot. Wsop obviously works fine. I got a response from party support telling me to try playing via a browser while they work on an update.

Party, when will the client be updated to accomodate the new OS?
10-22-2014 , 05:21 PM
Quote:
Originally Posted by redirkulous

PartyPoker is not accessible on OS X Yosemite. Do Not Download.

Party, please comment on this.

Have you by any chance contacted Apple about this?

Apple is the only company in the world that makes their software incompatible via minor updates, then expects every company out there to re-write their code.
10-24-2014 , 06:43 PM
Made an account just because of your post. Wish I read it before I upgraded to Yosemite -.-.

Can't play on Borgata Poker anymore for the same reason you listed for Party Poker.

Reached out to Borgata Support earlier. Will post response if it solves our problem.



Edit: Just realized we are talking about the same thing, right? Party Poker is Borgata Poker? Looks like I probably won't be getting a relevant response then, as you would have already gotten it.

Last edited by MRL; 10-24-2014 at 06:48 PM. Reason: Update
10-25-2014 , 04:10 AM
Quote:
Originally Posted by MRL
Made an account just because of your post. Wish I read it before I upgraded to Yosemite -.-.

Can't play on Borgata Poker anymore for the same reason you listed for Party Poker.

Reached out to Borgata Support earlier. Will post response if it solves our problem.



Edit: Just realized we are talking about the same thing, right? Party Poker is Borgata Poker? Looks like I probably won't be getting a relevant response then, as you would have already gotten it.

Yup, Party hosts Borgata's system for them. Same back-end.

So there is no solution. But there is a cause. Contact Apple. They created this problem.
10-25-2014 , 03:43 PM
lol, this is not Apple's problem. It's PartyPokers. Heck, the error message even states to contact PartyPoker support. They just don't respond when you do.

Really disappointing (albeit not surprising).
10-26-2014 , 03:22 AM
Quote:
Originally Posted by redirkulous
lol, this is not Apple's problem. It's PartyPokers. Heck, the error message even states to contact PartyPoker support. They just don't respond when you do.

Really disappointing (albeit not surprising).

You are free to look at it any way you want. And if PartyPoker wants your money, they will change their software.

But the facts are facts. Apple has done this before. They make minor updates to their software, and screw their partners by introducing incompatibilities. Then the partners are expected to scramble to make their software "compatible" again till the next update.

Maybe if people contacted Apple and complained, they might stop creating these problems in the first place.

Why would you be averse to contacting the company whose operating system you are using? For all you know, they might have a workaround that could provide temporary relief a lot faster than PartyPoker can provide completely re-programmed software.

Either way I hope you get the result you want. But for those who have never worked in Software, all is not as it seems to be. PartyPoker can only do so much. Their software is not perfect, but they are not the ones who introduced the update that caused this problem.
10-26-2014 , 03:25 AM
On a related note, PartyPoker is 100% responsible for not responding with customer support right away. I don't know why I have to defend them here, but if you don't agree with my other point that's fine.

One thing we can all agree on: support needs to reply faster and with better solutions to problems like these.
10-26-2014 , 02:03 PM
Quote:
Originally Posted by ghost_of_m
On a related note, PartyPoker is 100% responsible for not responding with customer support right away. I don't know why I have to defend them here, but if you don't agree with my other point that's fine.

One thing we can all agree on: support needs to reply faster and with better solutions to problems like these.
Party Poker/Borgata Poker responded to me in a timely fashion. No complains about that from my end.

It really doesn't look like this problem will be solved anytime soon, though.

Wish I could get the hud to recognize the webpage. I hate playing blind.
10-27-2014 , 06:58 PM
Quote:
Originally Posted by ghost_of_m
You are free to look at it any way you want. And if PartyPoker wants your money, they will change their software.
Maybe they would if they could; e.g., they are incompetent.
As if he's the only one with the issue: Witness, a rare breed, "the Mac User".
NEWSFLASH: The rest of us are in 2014, but not for much longer ...and then we are heading over to 2015.
...Oh, yeah, Geographically, we are in the United States of America; specifically, in the state of New Jersey (i.e., not third-world).

Quote:
Originally Posted by ghost_of_m
But the facts are facts. Apple has done this before. They make minor updates to their software
If 10.10 is a "minor" update, what's a major update look like? The Matrix???

Quote:
Originally Posted by ghost_of_m
...and screw their partners by introducing incompatibilities.
Apple ≠ Partners with PartyGaming ...not in any way, shape, or form.
PartyGaming is ThirdParty Spy- ...err, Soft-ware; e.g., unreliable and untrustworthy.

Quote:
Originally Posted by ghost_of_m
Then the partners are expected to scramble to make their software "compatible" again till the next update.
As opposed to implementation of the software model known as ...Entropy?
No application is expected to do anything, to make updates of any kind. Not even the legitimate "partners." They are free to peddle their wares exclusively on Windows or Linux ...and, just as well, to refuse to conform to their updates and compatibility requirements. ...That is, if they don't want access to these markets.

Hell, they can refuse compliance all the way back to the casinos. In fact, they even have the option to refuse compliance to the updates in the live realm. We call these updates: LAWS.

Quote:
Originally Posted by ghost_of_m
Maybe if people contacted Apple and complained, they might stop creating these problems in the first place.
SERIOUSLY???
How does your foot taste?

Quote:
Originally Posted by ghost_of_m
Why would you be averse to contacting the company whose operating system you are using? For all you know, they might have a workaround that could provide temporary relief a lot faster than PartyPoker can provide completely re-programmed software.
And Party wouldn't be aware of this? And Party wouldn't try contacting Apple? SERIOUSLY???

Quote:
Originally Posted by ghost_of_m
Either way I hope you get the result you want. But for those who have never worked in Software, all is not as it seems to be. PartyPoker can only do so much. Their software is not perfect, but they are not the ones who introduced the update that caused this problem.
Sounds like you work for Party, brah. BURN!



CONCLUSION
SIMPLY PUT: Contrary to the incentives to do otherwise (to comply) -- such as profitability and customer satisfaction -- BWIN (aka PartyGaming & Borgata) has not complied (i.e., updated their code) with the latest release of Apple's operating system, OS X 10.10, because, either...

A) Despite having been around in the I-N-T-E-R-N-E-T G-A-M-I-N-G business for 10+ years, BWIN is an utterly incompetent company, and they simply can't manage to handle some of the things such as software updates (Who would've expected??? Am I rite?) by one of only two operating systems that their software will run on. ...and that that Operating System (that they can't handle) would just happen to be the more secure OS.

What a coincidence. I think not.

B) BWIN makes software that is malicious.


C) All of the above.



EXPLANATION
A paradigm shift: We now live in a world, where enough users' care about their privacy. Hence, Apple has implemented new measures to safeguard the privacy of its' users' and protect their security. PartyGaming is NOT SECURE. PartyGaming is Spyware. And it always has been. ALL of the online poker sites are. Look it up.

Enough "coincidences" and they're no longer coincidences; the facade fades, and the design begins to unfold. It is all by design, not incompetence.


SOLUTION
STOP trusting these sites with your vital information, entirely. They don't care about their customers at all. They are there ONLY to exploit you. Do NOT expect them to EVER "wake up" and respond to your complaints.

DEMAND PROGRESS! VOTE with your wallet, and BOYCOTT those sites that behave poorly. STOP letting these sites rape and sh.it all over you. It makes it easier for them to get away with abusing ALL OF US.

DEMAND OPENNESS AND ACCOUNTABILITY. SETTLE FOR NOTHING!



Ad-hoc Solution(s)
1. Go back to the [old] status quo: Partition your disk and install Mavericks. Party & Borgata will still work there.
2. Install Windows Bootcamp. This is more work, and you will need a copy of Windows.
3. Install a Virtual Machine and run either OS X 10.9.x or Windows, or both.
10-28-2014 , 02:36 PM
So you think that people should "demand accountability, settle for nothing" when it comes to Party, but customers shouldn't expect the same from Apple?

You're entitled to your opinion. Granted, you are pretty close minded regarding the views of others. And I won't go point by point and point about how many things I disagree with. But any company that produces software for a platform is by definition a "partner." And I guarantee you that both companies would agree with that statement.

But do you really think the solution for the average user is multiple partitions with old versions of software? You think most users are technical enough to do that? Many Mac users are running Mac because they don't want Windows. So they should just be forced to run Windows anyway?

Lets keep this simple. PartyPoker was working on Mac OS X. Apple released an update, it doesn't work any more. Where in that book of a response did you explain why customers should not contact Apple or hold Apple at least partially responsible?
10-29-2014 , 02:21 PM
Hello,

Firstly, we would like to apologise for the delay in responding to your posts.

As you already know, our Mac software has an issue running on Yosemite and we are actively working to resolve the issues you currently face. We have a fix for the connection issue that results in the software being terminated and this will shortly be presented to the DGE for approval – our hope is that we can deploy towards the end of this week – worse case next week.

We also have a number of graphical issues to resolve that could well diminish the experience of our players dependent on the games they play and/or features they use. Again, we are actively working to resolve these but cannot yet confirm when we expect to deploy a fix.

While we work to resolve these issues, we would like to ask players to move across to our Java (Instant Play) version, which does work on Yosemite, however, you will need to ensure you have Java 8u25 installed and this can be accessed from the location below.

http://www.oracle.com/technetwork/ja...s-2133155.html

When accessing our Java software we want you to be aware of a few things:

- You cannot use Chrome 32 Bit because Java is not supported.
- If using Safari, you will be prompted to adjust some of your browser preferences. This requires you to ask your machine to run Java for pokerclient-nj.partypoker.com in unsafe mode. When selecting this method, Safari will inform you that doing so will allow plug-ins running in unsafe mode access to your personal documentation and data. We are not doing anything untoward here. Since the release of version 6 of Safari we have been requesting players to change their preferences because doing so ensures our application can interact with your computer and complete basic tasks, e.g. the writing of hand histories or the saving of player notes.
- If using Firefox, when loading our software you will be prompted to allow pokerclient-nj.partypoker.com to run the Java applet. You will then be prompted to “Allow” or “Allow and remember” the preference in order to run our software.

We will keep you updated on our progress and please do continue to post any problems you face because we are listening.

Many thanks,

Party_Rep
10-30-2014 , 02:30 AM
For what it's worth, thank you for posting a reply to this thread.

However, I would be really happy if you could also review the numerous other threads that we have created asking for your help and feedback.

I appreciate your attention to these issues. Thanks.
10-31-2014 , 12:43 PM
The new update has come and I was able to log on successfully.
10-31-2014 , 07:53 PM
Quote:
Originally Posted by redirkulous
The new update has come and I was able to log on successfully.

That's awesome. At least one thing has been resolved. Only 3,056,332 issues to go.
11-06-2014 , 10:41 AM
First of all I need to say that NJ PartyPoker Support SUCKS. I have not been able to find anyone there that is able to help me. All they do is send my problem to the next level of support, then is stalls there. So I hope someone on this Blog has the answer. My problem is this, I have no problem logging into NJ PartyPoker on my iMac OS X Yosemite 10.10 but when I try to take a seat a pop up says Geo Location - Location not confirmed. I'm located in Ocean County New Jersey and I have a lot of Wi-Fi around to confirm my location. I have no problem playing on my iPad and if I borrow a pc, I also have no problem. So it must be a setting on my iMac. If anyone out there plays in New Jersey on PartyPoker on an iMac please tell me how you do it. Thanks
11-07-2014 , 04:13 PM
Quote:
Originally Posted by redirkulous

Help?
We had earlier deployed an emergency fix on 31 Oct to resolve the compatibility issues with MAC OS X. The issue has now been resolved, kindly try logging into
your account now.
11-07-2014 , 05:22 PM
Quote:
Originally Posted by Party_Rep
We had earlier deployed an emergency fix on 31 Oct to resolve the compatibility issues with MAC OS X. The issue has now been resolved, kindly try logging into
your account now.
On Oct31, the user reported that they were able to log back in after the fix.

However, a separate issue has come up with Geolocation for this specific Mac version for some users.
11-12-2014 , 01:26 PM
I've had problems with Borgata/Party and Yosemite. Previously, I had to jump through hoops to be able to play; couldn't get the client to work properly and ended up having to install the newest version of Java along with the Party geo-location internet plug-in so I could play through the browser. Last night, I logged on and the play-in-browser feature was no longer functional. Then I fired up the client software and it was finally working. So whatever fixes Party made on their end go the client up and running but killed the browser 'ware. LOL

      
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