A few nights ago I was burned out on poker and decided to try one of the casino games and took $30 to play craps... for the record, I was a craps dealer for 4 years, a boxperson for 1 year, a floor for 3 years and a pit boss for 3 years so I think I understand the rules of the game... according to them I don't.

I had 2 place bets of $3 each. I made my point and on the come out roll I got a 7. It took my place bets which should have been off. I looked at the game graphics and the button clearly said "OFF".

I emailed support and explained that the bets are supposed to be off on the come out roll. They sent me a link to a webpage that states their bets are on and said their rules are different than in a live casino. I argued that if their rules are that different it should be prominently displayed in the game itself, and not buried on a web page. I also asked with the button saying off, what exactly was off if all the bets were on.

They refused to give me an answer as to what the off button represents and refused to refund my $6. I know $6 is nothing, but my feeling is that if they
won't fix this then they won't fix a much larger issue either. I know that some will say that it's my own fault (I disagree, but whatever) but even if you feel that way, when I genuinely believed that the bets could not win or lose, and had a valid reason to believe that. I am amazed that they refused to refund a lousy $6 simply in the name of keeping the customer happy.

I have submitted my request to withdraw all of my funds from Party and told them I will simply use them for their freerolls and the tickets I have already earned, but will never use my own money with them again... they couldn't care less.

This is a prime example of Party/Borgata's continued lack of understanding of customer service. Listening to the customer and not reading from a script should be lesson 1. Party/Borgata have to give them a little taste of empathy.

$6. A pittance. How does the CS rep know that you aren't a big hitter and just testing. First impressions are lasting. Common Sense. Satisfy the customer. Future considerations should be +EV for a Casino you would think.

A startup usually bends over backwards for customer retention, not in this case. You are doing the only thing that can be done. Take your money and go. And most importantly voicing your discontent. Rule 2 is that you know an unhappy customer can influence way more people in a negative way. A happy one can promote and praise the site.

lol

Laugh all you want, but the bottom line is that tonight I am registered for the $100, $50 and probably the $20 tourneys on UP and I'll be playing the $200 and possibly 2 $100 tourneys on 888. You know where I'm not playing tonight? Party, because I feel they took $6 from me. Even if they believe I'm dead wrong the proper business decision is to give me the $6 and make it clear to me that I now know their rules and I won't be refunded again for any game that I don't read their rules first to see if anything is different.

Bigger question is how did you manage to get a response?

I've emailed them 3 or 4 times about different things and get absolutely nothing back.

I mean I agree lots of rules are idiotic and customer service is bad but youre just being a tool reacting like this. If you or I react like this for every corporation or whatever you wanna call it, then I'd be out of places to go to or give business to.

And I feel that if more people took a stand with what is admittedly a minor issue, then we would get better customer service from every company.

For example, UP's system sucks, but you know what? They are striving to make it better and their customer service bends over backwards to make their customers happy... When their No-verlay promotion ends, that is something I'll remember. It's not that I expect there to never be a problem, but I expect any company I give business to to try to rectify the problem, not to say "tough crap".

My moral dilemma now is, I know Party somehow gets a cut of whatever I do on Borgata... I probably won't stop playing there over this, but I'm tempted.

Fight the good fight.....Bottom line is if Party is beatable for you, you will be back.

But this isn't "every corporation". This is a new venture in which both the "owner" and the "customer" are starting something new, particularly the customer, who has never done anything like this before. The OP raises a valid question about the "off" button and burying rule changes from standard live play somewhere not conspicuous, and whoever said that it's $6 and this guy might be a whale giving the site a whirl was spot on. Something else that PP simply has handled terribly, to be added to the long list they have amassed in a very short time.

Cliffs: LOL yourself.

If you would have won a place bet on the come out roll would you have emailed support and demanded they take the money out of your account? If not I don't see how you really have a gripe as they did show you where it is covered in the rules which you could have read before playing.

Obviously the answer is no, but I would have given it a serious "wtf?"

Sounds to me like you have a gambling problem and very little money.

most sites are like that. if you are playing roulette and you bet black or red and its green you lose your whole bet not just half. its like that even in the casinos for the screen roulette.

Thanks for your input, which is 100% wrong.

The first step to recovery is admitting the problem

You will run out of sites to play on forever in NJ very quickly with this level of pettiness.

If the amount was $60 would I still be petty? What if it was $120, or $300 or $600? What is the dollar figure that they can take from me that I can argue about and not be petty?

Would it not be petty if it was 6 cents? What about .06 cents?

What about one, one millionth of a penny? Would that be more petty?


Definitely.

ACtoLV, you can talk to us about your problem. We are all friends here!

I wouldn't have a problem if it wasn't rig-ulated

Sorry to hear op went busto. Don't worry, you'll be back on your feet soon.

Not even close... in fact I won the 5k on UP this past Sunday for $1800.

Party poker NJ robbed me of $200 and its my goal to make as many players aware of this dogs*** site as possible.

DO NOT PLAY THERE

I bumped into this thread as I am an European regular playing on Party and trying to start an initiative to lower down rake on party poker, but I just feel the need to comment on this.

I absolutely agree with the OP as this is his money and he has been treated unfairly, but what is more important and comes out of the whole tone of this thread is a load of "wanna-be-humorous attempts" to discredit the OP. It seems to be a routine here at two-plus-two-instead of constructive proposals and comments, everybody seems to take on some "macho-don't complain pussy-it's a man's game attitude", which hides the fact that most of those bitter replies come from players who ARE the real poker losers. So let's all laugh at someone's 6$ pettiness (a days wage for two billion people btw) or someone's gambling problems which I frankly can not see anywhere. Also, it is hard to believe that players don't show any solidarity but even stand on the side of company that makes millions. This defeatist and bitter attitude is killing this entire forum, to be honest.

Thank you. it was never about the amount of money. It was about how they changed the rules of the game and didn't clearly say so in the game and it was about the lack of empathy and customer service after the fact. If they won't make up $6 to me what happens when there's a problem with the poker client that costs me hundreds?