Quote:
Originally Posted by Midnight Cowboy
I was playing regularly on borgata without a hitch for three months, only getting booted off occasionally. Now I am unable to play at all. I live in Central Jersey, and my ISP is Cablevision. According to borgata's geolocation system, my IP address is coming out of Brooklyn, NY. Support told me I need a NJ IP address, and that my ISP should be able to give me one. But they're wrong, Cablevision's system doesn't work that way. I spent hours on the phone with Cablevision, but there's no way for them to change it. They use randomly-assigned dynamic IP addresses, not static IP addresses. And of course, Cablevision is based out of NY, but they provide services in NJ and Connecticut also.
Oddly, borgata's customer support said that he could see that my wifi was located in NJ. Well, wouldn't my wifi be more important, since wifi signals need to be close by, and IP addresses can come from hundreds of miles away? It's been a month now, I'm still locked out from all the sites, not just borgata. They could've sent someone to my home to verify where I'm playing from, and they'd have made that money back in rake in a day. Instead they're losing out on $1000's because their system is horribly flawed. Its just bad business, and the support is beyond useless. It makes me sick that when i need real help, I'm stuck talking to Aknad in New Delhi.
Since most of the geolocation issue are unique / account specific we request you to contact Customer Support. For more information please see our response here :
http://forumserver.twoplustwo.com/22...ssues-1432473/
The IP address assigned by your Internet Service Provider may be associated with a neighboring state instead of New Jersey, which will cause you to fail geo-location. Most users will have a dynamic IP address that will automatically change periodically, however you can also try unplugging your internet router for 5-10 seconds to reset the IP address.
There are some progressive changes upcoming regarding how we determine that a player logged-in is actually in NJ subject to DGE approval. Once we get an approval and push the new parameter live for validating location we think this would have a very positive impact on geolocation success and would reduce the false negatives.
Thanks for your continued patience.
Kind regards,
Party_Rep
http://nj.partypoker.com, twitter: @partypokerUS
Email :
support.nj@partypoker.com , Phone : 877 448-5831 (Toll free)
Kind regards,
Party_Rep
http://nj.partypoker.com, twitter: @partypokerUS
Email :
support.nj@partypoker.com , Phone : 877 448-5831 (Toll free)