Quote:
Originally Posted by BallPeenHammer
Hi -
I spoke to CS the day that the refunds were issued because I was disputing the amounts based on stack sizes. I was told I would receive an e-mail to resolve the issue. Nothing still.
Dont hold your breath on being compensated correctly even when you do hear back. They seem to be picking and choosing with no rhyme or reason who is being additionally compensated. Both myself and at least one other person have been denied additional refunds already and I lost over 15k chips during the time I was disconnected in the main. I was paid out based on a 31k stack and had over 46k when disconnected. Others have been given additional refunds though who have disputed their stack size, some lost more, some lost less chips.
Its one thing to not additionally compensate anyone, but to pick and choose people with no apparent reason is appalling. I have emailed support again saying this and how it is not correct, but I dont expect anything to change in their response.