Has anyone been refunded for the 25K low on here? I got refunded for everything else

Yes it's true, people were still registering during that time period, the number kept going up

I got refunded 897$ in the 1k buyin. how is that possible?

Sorry about the technical problems you had during the GSSS #12 Low - $15,000 GTD NLH tournament.

To make it up to you, we've refunded your account with $ 67.66 USD. It's the price of your tournament entry plus a bit more.

I basically had a starting stack in that event.

awaiting #11 the low one


People were still regging, I contemplated regging the 1k in case of cancelation but too risky lol

i won a satty into the main event but was unable to register during the crash. do i get T$ back?

i just wana' give a shout out to @BorgataPoker for communicating to their customers that tweet updates are given by @partypokerUS
great great job... super customer friendly... ****** c*nts.

hmm not sure y i couldnt reg the 100$?

does not matter though b/c i agree that anyone that reg during the paused time should just get the buyin back and nothing else. if you didnt play a single hand you had no skin in the game and you shouldnt get rewarded. that simple.

Does anyone know what happens if you won a $100 ticket for the 12 Mid? I spent $20 or $30 playing the satellite to that tournament and was looking forward to playing it. I also was 1st in chips when satellite ended I think which is neither here nor there except that I spent a lot of time and some of my money playing and right now I have nothing to show for winning. I'm very dissatisfied as the rest of you are, with this turn of events but I'll still take the Ticket in T$ or $ if anything since they need to fulfill those commitments too in my opinion. All the money taken in for satellites is supposed to pay for the tickets...do they just pocket that??

Im unclear after reading the rules as to what happens for people registered in a tourney that never starts...

EDIT: Also I've received no communication from PP other than receiving the ticket back in My Tickets.

EDIT Again: LOL also I'd love the money I lost at the cash tables while waiting for an update back too if possible thanks...smh

You'll probably get a 100 ticket or 100 T$. I had a ticket converted before

Cool Thanks for the info. As much as I would have rather played the tourney right now I'd be fine with T$. Looking forward to PokerStars for sure... hopefully they will be handled much better.

As someone that has been heavily involved in the high stakes poker community for many years, I would like to voice my opinion, once again. I hope anyone that plays and reads this thread will take the time to read through this post and try to steer clear of Party.

Late 2013, early 2014, there were many many glitches and software problems. I play mostly HU cash. I was constantly booted by geo-locate. I was timed out of many pots (playing 2-4 to 10-20, it adds up to quite a lot). When timed out, I was booted from the tables and software. Once I returned to the table, I was unable to see a HH and the person was gone pretty much every time. Not even sure what the result was. I'm assuming the opponent was given all the pots, unless they were nice enough to just check it down. This was since corrected, but was never dealt with by customer service. Many SBs were also auto-folded. The amount of errors were just insane, but most of them are known, so I won't go into complete detail.

Customer Service was a nightmare. Nobody spoke English, nobody had any experience in the poker industry, and before May 1 of this year, none of them were even located in this country. They requested that I supply them with screenshots and HH of all the issues. I then provided them all of this information. This was about 8 months ago. Nothing has been done since.

Andre Lacavou was the previous poker manager here in Hoboken, NJ. I was in contact with him consistently about my issues. I had a meeting with them at their office and was invited out for dinner, where they made many promises to compensate me for all of my efforts to help them improve, as well as promises to have my issues looked into and proper compensation being handed out. Andre was since fired and I have still heard nothing from Party.

I am now in contact with the new poker room manager. He requested that I come in and join some others to help them improve. I told them I had no interest and would like my issues (for the 100th time) be looked into.

They constantly want want want, but refuse to look into anything or give me what I am rightfully owed. They are like a child that only wants to know you when they need something.

Other various issues (aside from this one): $500 mtt that paid top 2 and was confirmed by Andre and many others that anything over the gtd 40k/20k or whatever it was, was to trickle down and payout. I was told the in depth details of the mishap and it is very different than what the official party release stated. I WAS TOLD TO KEEP QUIET AND DELETE MY POSTS, BECAUSE THEY COULD POTENTIALLY CAUSE HUGE PROBLEMS WITH WHATEVER THE REGULATION AUTHORITY IS CALLED HERE IN NJ

Another issue was an outage at a final table of another $200 mtt that a friend was involved in. I believe it was 5 handed and 3 of the 5 players were booted and incapable of logging back on, but were able to get onto internet explorer and other programs, etc. They blinded them out and offered zero compensation. They claimed it was their ISP fault. (This is all second hand information, but what I was told)

The list goes on and on. I have countless stories about my dealings with customer service. I have since reduced my play to close to nothing and have taken my volume elsewhere. I'm excited for PS to get into NJ so we can deal with a professional company.

Party, you have zero redeeming qualities. Your software sucks, your geo-locate system is the worst in the business, your customer service is up there with the worst I've ever dealt with, your player pool is terrible, your promotions are laughable and your rake (although I haven't done the math) is a complete joke. $500 hypers are $475+$25. Seriously? The % rake is actually higher on 500s than 200/100, etc. I'd say get it together, but the truth is, you don't care and are too incompetent to achieve better. You will be out of business within 6 months.

I hope that Regulated Online Poker Sites will work in more harmony with B&M Poker Rooms in the future. (and vise versa)

These entities should be working TOGETHER !!

I got 976 on my 1k buyin

Borgata should honestly be embarrassed to have party as a partner. They have continually shown that they are incapable of providing a stable, well operated poker room.

Its so terrible for the poker economy in general to have things like this happen then add terrible software and customer service who is honestly beyond useless almost all the time on top of it.

They deserve to loose all market share once stars is back, which is basically what is going to happen.

I assume you were a healthy amount below starting stack.

That's what happened to me in #11 Low which was a $50 entry - I got like $47.31 back. My stack when the tourney crashed was 9460 as compared to a starting stack of 20000.

Somebody who was at the starting stack of 20000 got 59.17 based on the party formula (so that's a free 9.17 for anyone who was able to sneak in post glitch, for those who've expressed that concern).

A person with an average stack at stoppage (28153) would get 68.34.

Now the "bonus" for anyone that would have snuck in to the $200 would be more significant. Since the guarantee wasn't hit (unlike the 11 low) there's extra money there to be had. Calculating off the e-mail I got, if somebody snuck in they would be getting a refund of $330.37 - or $130.37 for nothing.

Dunno if they have a way of tracking that or how many people even signed up post-glitch. I know when the glitch started (and the chat was still on) that I joked that what's 200,000 divided by 571 (which was the number that I saw in the tourney lobby) - since they paid less than that number (566) perhaps they were able to figure out who got in after?

Anyway, from a "how to divide a pot of money in a vacuum" aspect, I get why they do it the way they do. But from an overall customer goodwill standpoint - where there's bound to be sore feelings especially with such a high profile event and failure - they are coming away with a lot of angry customers and that's not good for them.

-QG

edit - never mind thought "entry fee" in their TOS was the total buy-in but it's just the vig.

OK, so I've recieved all my refunds except for the #12 High, 500. I had a ticket for it, and I'm assuming I'll be refunded. Ticket's not in my account nymore, I'm guessing since I was registered and it never launched up. Will be severly pissed off I don't get 500 dollars for that.

Ok so I've still got a ticket in My Tickets for the 12 Mid 30K gtd for $100. I won this in a satellite which is no where in my tournament or win/loss history oddly enough. At least I can't find it. I've been told the ticket will be converted to T$ or actual $ by people playing at my tables and on here. Can the PartyRep please address this I'm sure I'm not the only one who spent money on satellites and currently has a useless ticket to show for it...I'll take a buy in into another GSSS event even. But $ would be ideal and the right thing to do.

Why your addressing this can you make my $200 mid tourney ticket turn to gold as well thank you.

yes i was reg'd for #12 mid with a tournament specific ticket as well, now all i have is a useless ticket. please convert, sn: FatalFlaws

If they cancelled the tournaments out right, wouldn't they just have to refund the full amount ? I don't see how they can refund the money to the players that are still left and keep the money for the players who busted out of tourney and make profit. Does that make sense ? Shouldn't they just refund it all ?

Yes well the latter would of been eating a $50k overlay in the 200k. Good thing this "Tech Glitch" came along that only affected the Garden State Series. #NowThatsAWin rofl.

So basically they held a bunch of tournaments Sunday. Had everyone buy in, when at most they can win their buy in back. people who busted out just lose their money while party poker profits off their servers crashing

great point.
they should have ZERO profit for this f#ck up.
they should distribute those would-be profit to the players (refunds only to those that registered post crash).

does anyone know the totals for all the tournament affected?
i.e.: total number of players.. total prize pool, rake..
we'll subtract their refund formula..
lets get the total profit these scumbags got..
and blast "party/borgata.. gained $XXXXXXX despite crash"

I was only refunded $52 in the GSS#11 low. This was a $50 tourney that had been running more than 1.5 hours if I recall correctly. I probably had a below average stack.

Shouldn't that payout be higher? Did they give profit to people who were still registering in the event while it was paused?