Customer Service - nj.partypoker.com -- Two Plus Two Poker Forums

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Customer Service

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11-30-2013 , 11:40 AM

ColdTurkey

stranger

Join Date: Mar 2012 Posts: 9

I was locked out of my account after playing for one hour.

Customer service told me they would send me an email that never came.

I have been holding for hours and the live chat the never comes through.

Can you please PM me.

12-06-2013 , 06:27 PM

mitchellF

stranger

Join Date: Dec 2013 Posts: 2

I had the same problem. They disabled my play (while i was in 4th place in a tourney) claiming that I left the confines of NJ. They said that they would occasionally check to see if I returned to NJ. This was over 24 hrs ago. I haven't left NJ in over 6 months. My play is disabled on Party AND Borgata while I am able to play on 888. Also, I am able to play on the iphone app but I am not that desparate.
This is not what I've come to expect from the Borgata brand..They should have gotten the bugs out first. I'm going back to Bovada/Merge until they do.

12-06-2013 , 08:13 PM

Demigod

newbie

Join Date: Jun 2009 Posts: 31

Try disconnecting from your wireless connection and resetting, possibly even resetting your router. 90% of the time this fixes the problem for me. But I am still knocked out of tourneys all the time, at least I can usually get back in within a few minutes.

12-08-2013 , 08:59 AM

ColdTurkey

stranger

Join Date: Mar 2012 Posts: 9

I have been locked out since the day 1 and they still have my initial deposit money.

Unable to log back in. Zero customer service

12-09-2013 , 02:49 PM

rminusq

old hand

Join Date: Jul 2007 Posts: 1,297

I've been waiting for my info to be approved since yesterday morning. I can't even figure out how to access the live chat and I don't want to try to chill on the phone for hours to try to get through to someone.

12-09-2013 , 11:48 PM

ColdTurkey

stranger

Join Date: Mar 2012 Posts: 9

Quote:

Originally Posted by rminusq

It has been since 11/29th and Customer Service has not addressed my issue and party poker has my money locked up

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