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Old 01-27-2015, 11:41 PM   #201
ghost_of_m
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Re: Borgata/Party crashes on a nightly basis

Quote:
Originally Posted by niss View Post
The problem that we have been experiencing the past day or two is different from the ordinary Party/Borgata crashes. One in all likelihood has nothing to do with the other.
Pretty much in the same vein as what I said.

But just keep in mind, there doesn't have to be just 2 problems. There can be many problems that look the same to the user and are caused by completely different things.
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Old 01-27-2015, 11:42 PM   #202
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Re: Borgata/Party crashes on a nightly basis

I'm on FIOS also... Hope they figure this out soon! I should add that at some point it was working fine at midnite 1/26, then when I tried to get on at 2 PM, it wasn't working, and has been broken ever since.
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Old 01-27-2015, 11:56 PM   #203
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Re: Borgata/Party crashes on a nightly basis

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Originally Posted by ghost_of_m View Post
Pretty much in the same vein as what I said.

But just keep in mind, there doesn't have to be just 2 problems. There can be many problems that look the same to the user and are caused by completely different things.
To help provide clarity to what is going on, I think we have discovered 2 things here.

1. The recent lag/disconnection issues the past two weeks has been linked to Verizon Fios customers. User niss is currently communicating with Party Porker tech support to explain what has been found. Ghost should we make a new thread devoted to Fios customers to see how this develops?

2. This problem above is a separate issue from the software crashing. I repeat the problem above is separate than the MCF issue other users have reported in the past that causes the software to crash. Ghost again should we create a separate thread devoted to the MCF issue?

I want to help keep things separate and less confusing and also a way to keep constant updates on the resolutions for both problems. Please feedback and help. Ghost I am not that good at using the forum yet so if you think we need to separate threads can you help me do it. Thanks again.
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Old 01-28-2015, 12:01 AM   #204
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Re: Borgata/Party crashes on a nightly basis

I vote for a new thread titled something like : FIOS Connectivity Issues, where the issues and status could be found easily
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Old 01-28-2015, 12:06 AM   #205
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Re: Borgata/Party crashes on a nightly basis

OK I am done chatting with FIOS. They deny that it is a FIOS issue. I spent a lot of time with them and the rep was very helpful.

He tried a bunch of individual fixes, none of which worked. After I showed that the problem exists on the FIOS network but not via the wireless hotspot, he had me run a "tracert" for poker.theborgata.com. I should mention that I know very little about how the internet works, so I am going to post what we found out here and hopefully someone can figure it out.

Anyway,we ran the tracert, and we were unable to complete the trace. After the IP 70.42.33.18. which tracert identifies as bwin-1.border2.nyj001.pnap.net, all other requests timed out. Unfortunately though when we ran the same tracert on the VZW hotspot, we got the same result -- timeouts after the bwin-1.border2.nyj001.pnap.net [70.42.33.18]. Of course I recognize bwin as having something to do with Party.

When my man at Verizon saw this, he said the issue is not on Verizon's end, it's somewhere outside. I asked how it is possible that the website/poker site could work on the hotspot and not on FIOS if the same problem exists on both, but he was never able to give me an answer.
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Old 01-28-2015, 12:10 AM   #206
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Re: Borgata/Party crashes on a nightly basis

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Originally Posted by niss View Post
OK I am done chatting with FIOS. They deny that it is a FIOS issue. I spent a lot of time with them and the rep was very helpful.

He tried a bunch of individual fixes, none of which worked. After I showed that the problem exists on the FIOS network but not via the wireless hotspot, he had me run a "tracert" for poker.theborgata.com. I should mention that I know very little about how the internet works, so I am going to post what we found out here and hopefully someone can figure it out.

Anyway,we ran the tracert, and we were unable to complete the trace. After the IP 70.42.33.18. which tracert identifies as bwin-1.border2.nyj001.pnap.net, all other requests timed out. Unfortunately though when we ran the same tracert on the VZW hotspot, we got the same result -- timeouts after the bwin-1.border2.nyj001.pnap.net [70.42.33.18]. Of course I recognize bwin as having something to do with Party.

When my man at Verizon saw this, he said the issue is not on Verizon's end, it's somewhere outside. I asked how it is possible that the website/poker site could work on the hotspot and not on FIOS if the same problem exists on both, but he was never able to give me an answer.
Its a porting issue then. Either Borgota/Party Poker's firewall has a closed port that isn't configured right or more ports need to be opened. This means tech support on Borgota/Party Poker's end needs to look at their sever side like we've been saying the past week.
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Old 01-28-2015, 12:11 AM   #207
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Re: Borgata/Party crashes on a nightly basis

So what we have is a connectivity issue with some users. Symptoms include difficulty logging in, slow screens, disconnects every few minutes.... I just logged in, but it is impossible to use. I will guess that it's a traffic issue, which magically clears up at around midnight when less players are on.
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Old 01-28-2015, 12:55 AM   #208
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Re: Borgata/Party crashes on a nightly basis

Quote:
Originally Posted by niss View Post
OK I am done chatting with FIOS. They deny that it is a FIOS issue. I spent a lot of time with them and the rep was very helpful.

He tried a bunch of individual fixes, none of which worked. After I showed that the problem exists on the FIOS network but not via the wireless hotspot, he had me run a "tracert" for poker.theborgata.com. I should mention that I know very little about how the internet works, so I am going to post what we found out here and hopefully someone can figure it out.

Anyway,we ran the tracert, and we were unable to complete the trace. After the IP 70.42.33.18. which tracert identifies as bwin-1.border2.nyj001.pnap.net, all other requests timed out. Unfortunately though when we ran the same tracert on the VZW hotspot, we got the same result -- timeouts after the bwin-1.border2.nyj001.pnap.net [70.42.33.18]. Of course I recognize bwin as having something to do with Party.

When my man at Verizon saw this, he said the issue is not on Verizon's end, it's somewhere outside. I asked how it is possible that the website/poker site could work on the hotspot and not on FIOS if the same problem exists on both, but he was never able to give me an answer.
I also use verizon fios if this helps.
Once it hits 12:00am I am able to connect. but during the afternoon hours I am not able to.

Last edited by AK89; 01-28-2015 at 01:02 AM.
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Old 01-28-2015, 01:00 AM   #209
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Re: Borgata/Party crashes on a nightly basis

I pm'ed Colette and asked her to take a look at the recent posts in this thread.
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Old 01-28-2015, 01:18 AM   #210
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Re: Borgata/Party crashes on a nightly basis

I got on at around 11:20, and had slow connectivity, with disconnects every 2 minutes for the first 20 minutes, then better, and fine around 12 midnite, and now it is almost normal, though I really don't know what normal is.
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Old 01-28-2015, 06:50 AM   #211
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Re: Borgata/Party crashes on a nightly basis

Hi all,

Please do accept my apologies for lack of response on the thread, please rest assured I have been monitoring recent comments and issues and have collated all details to pass to the relevant team.

Regarding the recent GSSS issues, I have spoken with our senior management team and asked for an address to the community regarding this.

As soon as I have any further feedback or information I will of course share.
Please bear with me.
I understand all your frustrations and appreciate your patience

Kind regards,

Colette
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Old 01-28-2015, 10:15 AM   #212
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Re: Borgata/Party crashes on a nightly basis

I should have mentioned the same issues exist if I try to connect to nj.partypoker.com.
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Old 01-28-2015, 02:04 PM   #213
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Re: Borgata/Party crashes on a nightly basis

Just got thru playing in the 11AM $500 GTD
Got "Connection Lost" at 12:15, 12:36 and 12:38
The 12:15 took 8 minutes to reconnect, the other two were quickly reconnected.

It was sufficient to put me on tilt.

WTF is the continuing problem??!!

Last nite I could not sign on at 8PM
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Old 01-28-2015, 02:09 PM   #214
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Re: Borgata/Party crashes on a nightly basis

Quote:
Originally Posted by mrmarcon View Post
Just got thru playing in the 11AM $500 GTD
Got "Connection Lost" at 12:15, 12:36 and 12:38
The 12:15 took 8 minutes to reconnect, the other two were quickly reconnected.

It was sufficient to put me on tilt.

WTF is the continuing problem??!!

Last nite I could not sign on at 8PM
Is your ISP Fios? We have noticed that there is an issue on Borgota/Party Pokers server side and Fios customers. I believe that they do not have their servers, proxies, or firewalls configured correctly for Fios customers and that is why so many of us are having connection issues. I am experiencing the same issues as you. I have been unable to get many games in today because of the unreliability of the system. I have contacted support with my information and thoughts.
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Old 01-28-2015, 07:53 PM   #215
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Re: Borgata/Party crashes on a nightly basis

Just switched to my Mobile hotspot and had no issues. Not really a fan of relying on my cell phone to play, but I guess until this issue is figured out, don't have much of a choice.
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Old 01-28-2015, 07:56 PM   #216
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Re: Borgata/Party crashes on a nightly basis

Quote:
Originally Posted by chekthastak View Post
Just switched to my Mobile hotspot and had no issues. Not really a fan of relying on my cell phone to play, but I guess until this issue is figured out, don't have much of a choice.
Your other option is to play on the competing network and to let Party know the reason why you are.
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Old 01-28-2015, 10:34 PM   #217
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Re: Borgata/Party crashes on a nightly basis

I am on Fios but the unreliability issues only popped up very recently.
No problems with the other sites.
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Old 01-28-2015, 10:37 PM   #218
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Re: Borgata/Party crashes on a nightly basis

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Originally Posted by mrmarcon View Post
I am on Fios but the unreliability issues only popped up very recently.
No problems with the other sites.
Most Fios users agree that the problems started early last week. My thinking is that Fios started routing users through new servers or ports that Borgota/Party Poker has not been setup to accept. One of their configurations is messed up. I am guessing its Borgota/Party Pokers side.

Last edited by HipAintCheap; 01-28-2015 at 10:38 PM. Reason: I can't spell
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Old 01-29-2015, 12:38 AM   #219
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Re: Borgata/Party crashes on a nightly basis

just logged in through FIOS and it is working ... so far
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Old 01-29-2015, 08:05 AM   #220
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Re: Borgata/Party crashes on a nightly basis

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Originally Posted by niss View Post
just logged in through FIOS and it is working ... so far
I usually can connect with not issues after 11pm eastern time. It is during peak hours that the lag/disconnection issues begin.
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Old 01-29-2015, 08:50 AM   #221
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Re: Borgata/Party crashes on a nightly basis

I go back and forth in my mind, blaming Borgata one day and FIOS the next. Currently, I believe it's Verizon. I was having issues connecting to a handful of different websites last night besides Borgata.

Either way, it's good for WSOP's business. Maybe they're the ones responsible.
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Old 01-29-2015, 09:03 AM   #222
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Post Re: Borgata/Party crashes on a nightly basis

Quote:
Originally Posted by boc4life View Post
I go back and forth in my mind, blaming Borgata one day and FIOS the next. Currently, I believe it's Verizon. I was having issues connecting to a handful of different websites last night besides Borgata.

Either way, it's good for WSOP's business. Maybe they're the ones responsible.
Party Poker is seeing more traffic than WSOP and growing at a faster rate(Link to data below)...I wonder if Party Poker is prepared to handle all the traffic they have been getting at peak hours? It can't be Fios side. I am very Internet savy. It has to be port settings on the server side of Borgota/Party Poker. This is either because Fios started routing through new ports and Borgota/Party weren't configured for this, or Borgota/Party have had new servers, firewall, or proxies install that have not been configured for the ports that should be open. I have contacted support with my concerns.

http://www.onlinepokerreport.com/150...ftware-issues/

"According to Poker Industry PRO (formerly PokerFuse PRO) via PokerScout , 7-day average cash game traffic on the network is up 32% since October 31.
Compare this to WSOP.com, which has experienced gains of only 27% over an equivalent time frame, despite boasting a much stronger promotional schedule."


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Old 01-29-2015, 12:54 PM   #223
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Re: Borgata/Party crashes on a nightly basis

From the nj.partypoker.com blog:

Quote:
The second issue was that many players using the same Internet Service Provider to access our gaming services had intermittent connectivity for several hours, including a few total outages. This was the biggest factor behind the disconnections on Sunday night. Our engineers have analyzed a significant amount of data from Sunday during the last two days to determine the source of this problem, and we have concluded that these connectivity issues were due to a major ISP provider in New Jersey and therefore beyond our control.

Our systems were operating normally and were consistently available for the vast majority of our players on Sunday, so we are trying to understand from this particular ISP why most of the players on their network could not consistently connect to ours. This process is still continuing.

Despite being beyond our control, we recognise that such an outcome is unacceptable and so will be offering a goodwill credit to all players who were materially affected by this issue.

We are also aware that these issues have continued sporadically since Sunday, and are actively working to resolve them.
You knew that Party would blame FIOS, and FIOS would blame Party. I am not saying Party is wrong here, I have no idea. While when I took FIOS's guy through the trace he showed me why their conclusion was that it was Party/bwin and not FIOS, as I've said above I am not that internet savvy and am not in a position to say that FIOS was right and Party is wrong.

In any event, Colette, please let me know how I and the others affected by this go about getting the "goodwill credit", which I assume also will be made available for those of us who experienced this issue on Monday and Tuesday. Thanks very much.
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Old 01-29-2015, 01:07 PM   #224
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Re: Borgata/Party crashes on a nightly basis

I am fuming a bit right now about some incorrect information posted in Party Poker's blog titled, "Our response to the last events of our 2nd Garden State Super Series on Sunday night"

The ISP Section of the post is incorrect and full of misinformation. Jeffrey Haas(Party Poker's Group Director), states the following(his comments are in bold, my response to each idea is italicized...

Quote:
"The second issue was that many players using the same Internet Service Provider to access our gaming services had intermittent connectivity for several hours, including a few total outages. This was the biggest factor behind the disconnections on Sunday night. Our engineers have analyzed a significant amount of data from Sunday during the last two days to determine the source of this problem, and we have concluded that these connectivity issues were due to a major ISP provider in New Jersey and therefore beyond our control."
The ISP he is referencing, but will not name for probably legal issues or not to deter players/new players from still trying to play is Verizon FIOS. He is right users using Verizon FIOS have had connectivity issues for the past week, and the problem continues to happen as late as last night. At least he acknowledges that it was the biggest factor for disconnection issues. My problem is when Jeffrey, states, 'The problem is beyond our control." That statement is misleading and just false. Verizon FIOS is not to blame for the issue. It is a server side issue on behalf of Borgota/Party Poker. I say this because I have experience as a network administrator and understand how servers and networks connect/work. Verizon is the middle man between us players and the Borgota/Party Poker servers. One of two things occurred due to the network setup of Party Poker.., First, Verizon's DNS might have been rejected because of the overwhelming amount of users trying to access certain ports on Party Poker's server side, whether the firewall, proxy, or actually server rejected/limited the connections is only something Party Poker's network guys would know. It's a safety measure to limit port access to guard against DDOS attacks, and hamper down the system. The other possibility is that Party Poker's server's have not been configured correctly to accept certain addresses from Verizon FIOS. This would still be Party Poker's fault due to not configuring their network correctly. Either way both problems are on Party Poker's end and they still want to push blame on to Verizon. Unacceptable. I know user Niss contacted Verizon and they tried trouble shoot to no avail. I also called FIOS yesterday since they are my ISP provider and talked to actual Network Administrators who agreed the problem is on Party Poker's server side. This is such a big deal to me because the problem can only be fixed once Party Poker understand the issues is on their end!!!!

Quote:
"Our systems were operating normally and were consistently available for the vast majority of our players on Sunday, so we are trying to understand from this particular ISP why most of the players on their network could not consistently connect to ours. This process is still continuing.

Despite being beyond our control, we recognise that such an outcome is unacceptable and so will be offering a goodwill credit to all players who were materially affected by this issue."
Careful, I appreciate and I am sure other players goodwill, but what happens when Party Poker realizes the issue is on their server side? Will they then reissue a new apology and admit that us players who had issues deserved to be credited, not because of their Goodwill? The lack of true responsibility for the issues is disheartening.

Quote:
"We are also aware that these issues have continued sporadically since Sunday, and are actively working to resolve them."
Lastly, I am happy that they are continuing to investigate what is going on, but I hope they keep us updated, whether it'd be this forum or their blog. This is a problem that needs to be resolved urgently, and I hope Mr. Haas understands that.


All feedback agreeing or disagreeing is welcome because I know I am not always right and there are things my mind might have missed. Thank you all.

Niss, I would think they would not credit us from this point on since they have let users using FIOS know that there is an issue, and they could be playing at their own risk. I dunno what do you think?

Last edited by HipAintCheap; 01-29-2015 at 01:11 PM. Reason: I can't spell.
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Old 01-29-2015, 01:14 PM   #225
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Re: Borgata/Party crashes on a nightly basis

I also use Verizon Fios. I do not encounter software crash issue at other times like you guys mentioned above. However, this was the second straight time the problem occured to me on the last day of GSSS.

I did email them on Sunday for credit but I havent received a response from them..
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