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Old 01-02-2015, 05:45 PM   #76
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Re: Borgata/Party crashes on a nightly basis

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Originally Posted by Xorc1st View Post
If it's so annoying, just play wsop. And yes, it will happen on any machine. You can alter ur java jvm settings though to allocate a bigger heap size so it doesn't happen as often though.
Not sure if you realize this or how many times i can say this to you that Borgata 1/2 population is twice the size of WSOP during peak hours. Also softer in player pool. Any grinder who puts in decent volume just cant play on WSOP its as simple as that.

My understanding of this is that i have to create environment variable in windows and run a script through that to increase the heap size. Is there an easier way?

Last edited by Mateo94; 01-02-2015 at 06:00 PM.
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Old 01-02-2015, 06:15 PM   #77
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Re: Borgata/Party crashes on a nightly basis

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Originally Posted by Mateo94 View Post
Not sure if you realize this or how many times i can say this to you that Borgata 1/2 population is twice the size of WSOP during peak hours. Also softer in player pool. Any grinder who puts in decent volume just cant play on WSOP its as simple as that.

My understanding of this is that i have to create environment variable in windows and run a script through that to increase the heap size. Is there an easier way?
I'm well aware of the volume on wsop and borgata...but what do you want me to say? If you don't like borg/party, either play or don't, it's that simple... so just suck it up. Also, please stop mentioning "volume" and "top rakers". Online poker earned 1/10th the revenue it was supposed to last year, sorry...but it's a fact. Therefore, it doesn't get as much attention. Furthermore, the amount you rake is a very small amount compared to the whales that play AC and lose on a daily basis.

And why would you create a script? You just have to tell the jvm that borgata/party is now allocated X amount. (X varies on your machine). I avg maybe 10 tables when i play a session and it would consistently crash every 2-3 hours. I've since played a bunch of 4+ hour sessions with no issues.
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Old 01-02-2015, 08:02 PM   #78
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Re: Borgata/Party crashes on a nightly basis

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Originally Posted by Xorc1st View Post
I'm well aware of the volume on wsop and borgata...but what do you want me to say? If you don't like borg/party, either play or don't, it's that simple... so just suck it up. Also, please stop mentioning "volume" and "top rakers". Online poker earned 1/10th the revenue it was supposed to last year, sorry...but it's a fact. Therefore, it doesn't get as much attention. Furthermore, the amount you rake is a very small amount compared to the whales that play AC and lose on a daily basis.

And why would you create a script? You just have to tell the jvm that borgata/party is now allocated X amount. (X varies on your machine). I avg maybe 10 tables when i play a session and it would consistently crash every 2-3 hours. I've since played a bunch of 4+ hour sessions with no issues.
Tho i appreciate the feedback on fixing the issue i think derailing the thread which is designed for players to come together and talk about the issue is ignorant to the players still suffering. By your standards since we dont mean much to party we should just expect nothing. Sorry but they are a public company that have to answer to their users. We are paying the millions as a collective and should be respected. Thats like saying i only pay $75 to my gym each month so they have the right to treat me like **** sorry doesn't work like that.

Party rep responded to me with this to say

http://gyazo.com/04378d9dde17dc0bcf8298a3b878efb4
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Old 01-02-2015, 08:35 PM   #79
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Re: Borgata/Party crashes on a nightly basis

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Originally Posted by Mateo94 View Post
Tho i appreciate the feedback on fixing the issue i think derailing the thread which is designed for players to come together and talk about the issue is ignorant to the players still suffering. By your standards since we dont mean much to party we should just expect nothing. Sorry but they are a public company that have to answer to their users. We are paying the millions as a collective and should be respected. Thats like saying i only pay $75 to my gym each month so they have the right to treat me like **** sorry doesn't work like that.

Party rep responded to me with this to say

http://gyazo.com/04378d9dde17dc0bcf8298a3b878efb4
I really don't mean to derail. Take a look at my post history and when I signed up, i rarely ever post. But when I read that people are comp sci majors and don't know simple basics of memory allocation, it infuriates me and i'm forced to post or when someone has never considered their problem in perspective. And if you say that your college/curriculum didn't teach you this or "comp sci graduates" in general don't need to know the memory aspect of applications, then you have bigger problems then borg/party crashing during a session.

I'm not saying you should expect nothing, i'm saying that status quo is acceptable when you consider all the variables. I'm sure they're aware of the issue and will eventually fix it, but they don't really owe it to you to fix it. Sure, it's in their best interest to fix it, but they simply don't have too because you said so and you think you contribute a lot to their bottom line.

Let's put this into perspective...it is a fact that the online poker revenue generated from online poker at borg/party was ~$12mil for the year 2014. The total revenue for Borgata in AC in 2014 was roughly ~850mil. Thus, your "collectively" statement accounts for about 1.4% in revenue for the year. Is this starting to make sense yet? I get your frustration, I do...but you just need to understand the problem in perspective. You could easily spend thousands or even hundreds of thousands on consulting/resolving this issue across the grid. It involves some complex algorithms for calculating a machine, other running processes and constantly loading/un-loading data from the java heap. It's not impossible, but not cheap if you don't have the inhouse staff to fix it. It's actually way more +EV to take the spent on development to fix the issue and use it for advertising. Your only chance (and your super lucky this is even an option as not every company has to answer to a higher power on an issue like this) is just to keep hammering away at the NJDGE and hope they take it seriously and have their tech team look at it. Party/Borg can keep with their "it's on your side" stance.
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Old 01-02-2015, 08:47 PM   #80
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Re: Borgata/Party crashes on a nightly basis

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Originally Posted by Xorc1st View Post
I really don't mean to derail. Take a look at my post history and when I signed up, i rarely ever post. But when I read that people are comp sci majors and don't know simple basics of memory allocation, it infuriates me and i'm forced to post or when someone has never considered their problem in perspective. And if you say that your college/curriculum didn't teach you this or "comp sci graduates" in general don't need to know the memory aspect of applications, then you have bigger problems then borg/party crashing during a session.

I'm not saying you should expect nothing, i'm saying that status quo is acceptable when you consider all the variables. I'm sure they're aware of the issue and will eventually fix it, but they don't really owe it to you to fix it. Sure, it's in their best interest to fix it, but they simply don't have too because you said so and you think you contribute a lot to their bottom line.

Let's put this into perspective...it is a fact that the online poker revenue generated from online poker at borg/party was ~$12mil for the year 2014. The total revenue for Borgata in AC in 2014 was roughly ~850mil. Thus, your "collectively" statement accounts for about 1.4% in revenue for the year. Is this starting to make sense yet? I get your frustration, I do...but you just need to understand the problem in perspective. You could easily spend thousands or even hundreds of thousands on consulting/resolving this issue across the grid. It involves some complex algorithms for calculating a machine, other running processes and constantly loading/un-loading data from the java heap. It's not impossible, but not cheap if you don't have the inhouse staff to fix it. It's actually way more +EV to take the spent on development to fix the issue and use it for advertising. Your only chance (and your super lucky this is even an option as not every company has to answer to a higher power on an issue like this) is just to keep hammering away at the NJDGE and hope they take it seriously and have their tech team look at it. Party/Borg can keep with their "it's on your side" stance.
I never said I was a comp Sci graduate im still in school and just took DAA but have not dealt with the settings in the JVM we just touched TSP (traveling salesman) this semester. Next year is my big year for memory optimization/improvement. I simply said I'm smart enough to realize it is not an ISP issue.

The main reason they want to blame the user is so they don't have to compensate users for lost cash.
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Old 01-02-2015, 09:08 PM   #81
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Re: Borgata/Party crashes on a nightly basis

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I never said I was a comp Sci graduate im still in school and just took DAA but have not dealt with the settings in the JVM we just touched TSP (traveling salesman) this semester. Next year is my big year for memory optimization/improvement. I simply said I'm smart enough to realize it is not an ISP issue.

The main reason they want to blame the user is so they don't have to compensate users for lost cash.
Your right, it's not an ISP issue, so you've learned something at least.

They don't have compensate you for this issue at all. It is end-user software and it's a pseudo use at your own-risk policy. If it was a big server crash (like what happened Sunday a couple months ago), they will compensate you - and they did. Do you have any idea what you're saying though? How much do you think you're even "owed"...thousands, tens of thousands?

Do you have any idea how much was lost by traders/firms when the ability to trade online launched and thereafter? Did you expect public companies like Microsoft (IE Crashes), ETrade (App Crashes), ScottTrade (App crashes), Microsoft (BSODs) to compensate users because their end-user applications weren't crystal perfect on every piece of hardware that met min requirements? Spend some time researching the lawsuits against these companies, the different cases, the collective amount lost between firms and see how far those cases went. Also keep in mind this is just one example of a similar problem.
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Old 01-02-2015, 09:26 PM   #82
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Re: Borgata/Party crashes on a nightly basis

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It has been three years since I embarked on my career as a professional poker player. On Thursday, May 10, 2001, I arrived in Las Vegas with two suitcases of clothing, a garment bag with four business suits which I've worn only once at most, a gym bag of miscellaneous items, and a cashier's check which was going to provide everything else I was going to need.

I've met many 2+2ers over the last few years and often the topic turns to my decision to play for a living. But, I don't think I've ever told the story on the forum and certainly haven't given out all the details.

The story probably starts a little more than a year earlier. In March of 2000, I was working as an accountant at Investors Bank & Trust in Boston. I had been an employee there for four and half years. It was the only job I held since graduation from college in 1995. But, after being very enthusiastic about my work for the first couple years, I became very disillusioned. Simply put, I couldn't find any joy in the 9-5 workforce.

One day, Human Resources asked all employees to sign some form which stated that after leaving IBT, no employee would try to recruit from IBT. It's a standard practice. However, there was something about being asked to sign the form which made me feel trapped in the job. It was as if signing the form meant I was going to be stuck there forever. So, I refused and my employment at IBT was abruptly over.

For more than a year, I considered different ways of making a living while using my savings to pay the bills. In the fall of 2000, I resigned myself to returning to accounting and had several job interviews the day after the Presidential election (after staying up to 4:00am watching the drama unfold). I had bought four new suits for the interviews and eventual job. I bought new shoes. I bought new shirts. I bought new everything. It probably cost me about $1,500-$2,000. I got a couple job offers and turned them down. I couldn't go back. The money was wasted.

The only source of income I had (and it was miniscule) was running chess tournaments. Chess, like so many games before it, was something which I could immerse myself in. I started playing actively in chess tournaments a few years earlier, about the same time I became disillusioned in my job. Strategy games have always been my favorite hobbies. Whether it was chess, rotisserie baseball, a dice-based wrestling game, I always got more joy out of strategy games than anything else.

On Easter weekend of 2001, more than a year after leaving my job, I went to Foxwoods to play in the 3rd Annual Foxwoods Chess Open. I had been there the previous two years and it had become my favorite chess tournament. It was a four-day tournament with two games per day on the final three days. That allowed some time during the day to play in the casino.

I thought gambling was rather stupid. I enjoyed walking through the casino and watching the games but I had no intentions of playing much. The first year I was there, 1999, I gave myself a budget of $20 and used it to spend some time playing quarter slot machines just for the hell of it. At some point, I hit a good-sized win on a Triple Triple Diamond machine and that become my favorite. I think I broke even on the machines that year. The second year, 2000, I lost the $20. The poker room also intrigued me but I couldn't muster up the courage to actually play.

When I went to Foxwoods in April of 2001 to play in the chess tournament, I decided I was going to give the poker room a try. On my first day, I noticed a practice table but it didn't have a dealer. I made a mental note to go back to that spot in between chess games and see if I could get some lessons. On the second day, a dealer was there and I sat down. There was a player who had busted out of his stud game but decided to stick around and play at the training table for a while. He gave me some basic advice on strategy for 1-3 stud: "Play pairs, three flushes, and three straights. Fold everything else." It made sense and I followed it. That stranger was the first influence on my poker career.

I have a vague memory of playing poker with my parents once when I was about 7 years old. That wasn't for money. In college, two friends and I played draw poker for quarters for a few hours. Other than those two occasions, I had no experience whatsoever. On the afternoon of Saturday, April 14, 2001, I played casino poker for the first time. I bought in for $60 in a 1-3, no ante, 7-card stud game. I booked a small win and was more anxious to play poker again than I was to finish the chess tournament.

While playing 1-3 stud, I remember thinking how big the 1-5 stud game looked. "Wow. That game is played with a $0.50 ante rather than no ante." Those stakes seemed intimidating.

In between chess games on Sunday, I played for two hours and lost my entire $60 buy-in. It was a little disheartening but I came back that night after my final chess game and played an all-night session. In total, I logged 19 hours at the 1-3 stud tables and won something like $80.

I returned home after the weekend chess/poker getaway. I had been looking for a new apartment because I had to leave the one I had while some kind of repairs were being done. Things came together.

There I was- unemployed, looking for a new home, disillusioned with the 9-5 workforce, and knowing the one thing I truly loved doing was playing games. So, I made probably the biggest leap of faith of my life to date. With experience of only 19 hours of 1-3 stud, I packed a few bags and flew to Las Vegas with the intention of making myself a professional poker play.

It's interesting to look back and see how little I knew about poker and the poker world. Here are a couple examples:

1. I had never heard the word "hold 'em". I had noticed that at some of the poker tables at Foxwoods, the players only got two cards. But, that hardly seemed like poker to me. After all, how can you play poker when you are only dealt two cards? It seemed silly. I didn't intend to get involved with that game at all. I thought 7-card stud was a real poker game where you got all your own cards

2. I had no appreciation of how many places you could play poker. I knew there were casinos in Las Vegas, Atlantic City, and Connecticut. But, I had never heard that poker was legal in California. "Poker in casinos in California? How strange." I certainly didn't know anything about online play.

In the 25 days between leaving Foxwoods and arriving in Las Vegas, I arranged for an apartment. I took a taxi from the airport to my new unknown home and signed a lease without even looking at the apartment.

On my first day in Las Vegas, I had dinner at a nearby casino buffet, bought a few groceries at the supermarket, and then walked one mile to the west to get my first look at the famous Las Vegas Strip. It was impressive. My new backyard was an interesting place. I spent my first night sleeping on the floor of my completely empty apartment using a jacket as a blanket.

I managed to get my couch and some other furniture delivered by mid-afternoon the next day. Other furniture came in the next few days and so I decided to start my new career.

I had learned through scouting all the Strip casinos that my preferred 1-3 stud wasn't played in Las Vegas. So, I was immediately going to have to jump into the big 1-5 stud games. On Sunday, May 13, 2001, at 8:45 pm, I officially became a professional poker player. I bought into the Flamingo's 1-5 stud game and booked a $72.50 win in 4.25 hours of play. It was a good start.

Before I arrived in Las Vegas, I had purchased a copy of Seven Card Stud for Advanced Players. It was probably a very good sign that I recognized 7CSFAP wasn't the right strategy book for my games. Within a week of arriving in Vegas, I discovered the Gambler's Book Shop- an incredible store with books on any form of gambling you could want. I started my poker library with Roy West's 7 Card Stud Book and added more than a dozen more over the next half year.

I spent the summer of 2001 exclusively playing 1-5 stud. When I wasn't playing, I was reading my newly bought library. I also came to appreciate that 7-card stud was not the ideal way to make a living. I knew I was going to have to learn that strange two card poker game called hold 'em. So, I started by playing in play money no-limit tournaments on pokerpages.com. I enjoyed it a lot and even managed to finish first in one tournament which had about 200 entrants

As the summer ended, I decided to make my first jump in limits. On Friday, 8/31, I played 4-8 stud at the Bellagio. On the following Saturday and Sunday, I played 5-10 stud at the Mirage. The following Tuesday, I played 4-8 hold 'em for the first time at the Monte Carlo. I won $40.50 in five hours of play. I was on my way up.

In late August, I discovered the twoplustwo.com forums. My first posts weren't much different than everybody else's. In the stud forum, I asked a question along the lines of "What do you do when somebody always raises with an Ace doorcard?" In the small stakes hold 'em forum, I asked, "How do you play when you make a small flush with 76s?" Right from the start, I was a prolific and opinionated poster and that got the attention of a couple Vegas locals who had been terrorizing the Mirage 6-12 hold 'em game for a while.

I got an e-mail from Dave Clark who you all know as Clarkmeister. He and his friend, Derek Andrew, wanted to meet up. I had been planning to make another trip to the Gambler's Book Store so I decided I'd meet these guys before heading there.

On Tuesday, October 23, 2001, Dynasty and Clarkmeister met face-to-face for the first time. Has the world been the same since? Dave and Derek left their 6-12 game and we chatted for a bit in the Mirage Sports Bar. I'm sure Dave was his usual chatty self and I sat there mostly quiet, occasionally making a comment or two.

Dave learned a few things about me that day. I mentioned that I was planning to go to the Gambler's Book Store- to walk there. Dave seemed appalled at the idea of making the four-or-so mile walk; especially knowing I'd be walking back too. But, he and Derek decided to go with me. Of course, we were taking his car. I bought "Inside the Poker Mind" which Dave recommended highly and we returned to the Mirage.

Dave then got a taste of my poker discipline when I simply refused to sit down in a hold 'em game. I had played six days in a row and that day was supposed to be a day off. Also, the Mirage was my stud room. I hadn't played a single hand of hold 'em there. The Monte Carlo and Mandalay Bay had become my hold 'em homes. However, I couldn't be outright rude. So, I said I'd play some 1-5 stud with them for an hour or two so we could play and chat.

Before Dave and Derek even got into the stud game, we all had the same idea. We decided to play a $15 satellite for the evening hold 'em tournament. I had never played in a real tournament and was intrigued by it. Dave was the first player eliminated. He got a free play in his big blind with something like 87o and the flop came 9,6,5 two-tone. He and another opponent went all-in on the flop. Unfortunately for Dave, the other guy had 87s for the same flopped straight and a flush draw to go with it. The flush came and Dave was out early. Maybe that's why he doesn't like tournaments. I finished in 4th place. Derek finished in 2nd.

Dave and I would occasionally see each other over the next few months when I would go to the Mirage to play 5-10 stud. In December, I moved up in stakes again and played in the Mirage 6-12 and Bellagio 8-16 hold 'em games so we bumped into each other a lot more and even played in the same games a few times. But, I'm not sure if we were actually friends. We were certainly friendly. If I saw him in the Mirage, I would always say hello and talk for a bit if we had the time. But, we never did anything else together.

Dave is an extremely extroverted and social person. Any 2+2er who has met him would surely say the same. I'm close to the exact opposite. I'm very introverted and a bit of a loner. I'm particularly quiet and distant when first meeting most people. So, if it were not for our common love of poker, it seems unlikely that anything else would have made us friends.

If there were a moment when our acquaintance became a true friendship, it would be our first poker road trip together to the Commerce. Dave, Derek, and I took the four-hour drive from Las Vegas to California and spent four days in the largest poker room in the country. Long drives and sharing a room sort of forced me to start talking and everything flowed easily after that.

When playing hold 'em at the Commerce I stayed mostly in the 6-12 games while Dave braved the 9-18 on the important-looking raised platform. I annoyed Derek a bit by getting a $229 share of the bad beat jackpot just hours after arriving.

On the third day of our trip, I made the next jump in stakes and played 10-20 stud on a whim and had good results. During the rest of the winter, I spent most of my time playing 10-20 stud at the Mirage and 15-30 stud at the Bellagio. When I played hold 'em, it was mostly 4-8.

In late March of 2002, I returned to Massachusetts for a week to visit my family and other things. I had been a professional poker player for 10 months but most of my time was spent playing small stakes. During this week off, I realized that I was simply going to have to make another leap of faith. If I wanted to make it as a player, I needed to have the confidence in myself and move up in limits. So, I resolved myself to move up see what happened. In April, I started playing the Mirage 10-20 and Bellagio 15-30 hold 'em games.

On April 5th, I had a big day. I even made a post about it. For the first time, I made $1,000 in a single day, thus paying my rent, and then some, with a single day's work. I played the 10-20 stud game in the afternoon and won $456. In the evening, I played the Bellagio 15-30 hold 'em game for the very first time. I booked a $596 win. $1,052 in one day! I was hopeful that it would always be so easy.

By June, I was a regular in the Mirage 20-40 hold 'em game despite actually having bad results in the 10-20 hold 'em game. Of course, having thirteen consecutive winning sessions in the 20-40 game and a winrate of 3.7 big bets/hour for the month of June meant I didn't give a damn what my 10-20 results were. I was crushing the 20-40 game.

For the past two years, I've been content in the 20-40 game. I've pretty much stayed there except when I thought the game was regularly bad for a stretch. I would move up to 30-60 if the Bellagio waiting lists weren't such a mess. I'll probably do it this summer anyway when I'm playing the graveyard shift.

Somewhere in one of Mason's books, he discusses that a lot of players who try to make a living at poker start of quickly but then burn out. He said that it should take three years before you should know whether you can make a living at this profession. My three years are up.
Borgata support supervisor told me compensation woild be given if the issue was found to be the software which is why I'm saying they are playing coy with their responses. I would be fine with a fixed bonus as a show of good will from the company.
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Old 01-02-2015, 09:27 PM   #83
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Re: Borgata/Party crashes on a nightly basis

I don't even see Java on my computer wtf. Usually when Borgata crashes it says C++ error. Am I doing something wrong? How do I change the C++ to allow more memory?
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Old 01-02-2015, 09:31 PM   #84
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Re: Borgata/Party crashes on a nightly basis

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I don't even see Java on my computer wtf. Usually when Borgata crashes it says C++ error. Am I doing something wrong? How do I change the C++ to allow more memory?
Sorry dude, I can't help alter proprietary software as it's against the TOS.
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Old 01-02-2015, 09:36 PM   #85
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Re: Borgata/Party crashes on a nightly basis

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Sorry dude, I can't help alter proprietary software as it's against the TOS.
Guy gives solution for Java fixes as that's the culprit but can't give advice for C++ issue. What a fake. Go back to your cave troll.
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Old 01-02-2015, 09:51 PM   #86
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Re: Borgata/Party crashes on a nightly basis

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Guy gives solution for Java fixes as that's the culprit but can't give advice for C++ issue. What a fake. Go back to your cave troll.
Haha, and this is exactly why I don't post on this forum. The underlying issue is Java. The C++ is just a Microsoft Visual C++ issue...do you know how common these are Mateo? Fast, send me a pm with a screenshot of the issue.

Also, how am I trolling?
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Old 01-03-2015, 03:05 AM   #87
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Re: Borgata/Party crashes on a nightly basis

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Haha, and this is exactly why I don't post on this forum. The underlying issue is Java. The C++ is just a Microsoft Visual C++ issue...do you know how common these are Mateo? Fast, send me a pm with a screenshot of the issue.

Also, how am I trolling?
You probably don't post in this forum because your a conceded person and no one likes you. Funny you said you couldn't help him now you want him to pm you. Just like you sat on a solution while others had crashes for months please don't act like your some saving grace now.
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Old 01-03-2015, 07:16 PM   #88
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Re: Borgata/Party crashes on a nightly basis

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You probably don't post in this forum because your a conceded person and no one likes you. Funny you said you couldn't help him now you want him to pm you. Just like you sat on a solution while others had crashes for months please don't act like your some saving grace now.
Yes, that's exactly why I don't post in this forum. Also, asking someone to PM a screenshot is far from me altering the software, I simply want to see a problem I haven't seen before. And I'm not "sitting" on a solution, it's only an improvement - it's not a fix. I'm not about to help others violate the TOS though. The real solution is to keep pinging the NJDGE and to stop with the childish responses. All I was trying to do was to get you to realize the problem in perspective and somehow that gets turned into "no one likes you".
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Old 01-05-2015, 01:33 PM   #89
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Re: Borgata/Party crashes on a nightly basis

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Hi all,

We are aware of the outstanding MFC errors and believe we have identified the cause and our teams are currently working on a permanent fix

We hope to have this in place commencing 5th Jan

I will keep you all up to date and feedback any planned changes

We do appreciate your patience and would like to express our gratitude to the players who have submitted detailed logs concerning this which helps the team isolate and identify the root cause


Kind regards,

Colette
Good Morning,
Have you heard any thing more on this MFC fix?

Was expecting a software update this morning. Didn't happen.

Update, please.
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Old 01-06-2015, 07:44 AM   #90
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Re: Borgata/Party crashes on a nightly basis

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Originally Posted by PALLADINN View Post
Good Morning,
Have you heard any thing more on this MFC fix?

Was expecting a software update this morning. Didn't happen.

Update, please.


Hi,

The team are currently working on some final performance tests

This was delayed slightly, we hope to go live with a planned resolution week commencing 12th Jan

I will provide a further update when possible

Kind regards,

Colette
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Old 01-07-2015, 02:21 AM   #91
Mateo94
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Re: Borgata/Party crashes on a nightly basis

Quote:
Originally Posted by Party_Rep View Post
Hi,

The team are currently working on some final performance tests

This was delayed slightly, we hope to go live with a planned resolution week commencing 12th Jan

I will provide a further update when possible

Kind regards,

Colette
So you have acknowledged the error is an issue with the software does party plan on following through on their terms of service???

Quote:
17. ERRORS

You must inform Us as soon as You become aware of any errors with respect to Your Account or any calculations with respect to any bet or wager You have placed. In the event of such error or any system failure or game error (a divergence from the normal functioning of the game logic for whatever reason) that results in an error in any odds calculation, charges, fees, rake, bonuses or payout, or any currency conversion as applicable, ('Error') We will seek to place all parties directly affected by such Error in the position they were in before the Error occurred. We reserve the right to declare null and void any wagers or bets that were the subject of such Error and to take any money from Your Account relating to the relevant bets or wagers, if there are insufficient funds in Your Account, We may demand that You pay Us the relevant outstanding amount relating to these bets or wagers. In all circumstances whereby We (in Our sole discretion) determine an Error has been used to gain an unfair advantage, We reserve the right to consider this activity to be subject to Section 19 (Forfeiture & Account Closure) of these Terms and Conditions.
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Old 01-07-2015, 03:26 PM   #92
PALLADINN
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Re: Borgata/Party crashes on a nightly basis

Quote:
Originally Posted by Party_Rep View Post
Hi,

The team are currently working on some final performance tests

This was delayed slightly, we hope to go live with a planned resolution week commencing 12th Jan

I will provide a further update when possible

Kind regards,

Colette
That is good, BUT...... the GSSS starts on January 11th.

Based on what happened at the first GSSS, it would behoove the team to get it done prior to the Series beginning.

Just thinking.
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Old 01-08-2015, 05:32 AM   #93
Party_Rep
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Re: Borgata/Party crashes on a nightly basis

Hi all,

To confirm, this issue is a top priority with our Product tech teams

We will only deploy if we are confident that we address player concerns and fix in full current issues and ensure this does not introduce further issues - tests are in place for this as we speak

Kind regards,

Colette
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Old 01-08-2015, 10:43 AM   #94
niss
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Re: Borgata/Party crashes on a nightly basis

Hi Colette,

I had taken a few months away from playing on Party ... started playing again about three days ago. I had never really had a problem before with crashes, but since I started playing again, I have experienced several crashes on a nightly basis. I would say I average 3-4 crashes a night, playing not more than two hours each night. When I quickly sign back in and get taken back to my table, on occasion I am able to get back into the hand before my hand is folded but I cannot see my cards. On one or two occasions, on the ensuing hand I have been dealt cards but cannot see them as well.

I hope you find this information helpful in crafting the fix.
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Old 01-08-2015, 06:00 PM   #95
JasonP530
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Re: Borgata/Party crashes on a nightly basis

Quote:
Originally Posted by niss View Post
Hi Colette,

I had taken a few months away from playing on Party ... started playing again about three days ago. I had never really had a problem before with crashes, but since I started playing again, I have experienced several crashes on a nightly basis. I would say I average 3-4 crashes a night, playing not more than two hours each night. When I quickly sign back in and get taken back to my table, on occasion I am able to get back into the hand before my hand is folded but I cannot see my cards. On one or two occasions, on the ensuing hand I have been dealt cards but cannot see them as well.

I hope you find this information helpful in crafting the fix.
One of my many problems with the software crashing, is exactly this one.
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Old 01-09-2015, 07:19 AM   #96
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Re: Borgata/Party crashes on a nightly basis

Quote:
Originally Posted by niss View Post
Hi Colette,

I had taken a few months away from playing on Party ... started playing again about three days ago. I had never really had a problem before with crashes, but since I started playing again, I have experienced several crashes on a nightly basis. I would say I average 3-4 crashes a night, playing not more than two hours each night. When I quickly sign back in and get taken back to my table, on occasion I am able to get back into the hand before my hand is folded but I cannot see my cards. On one or two occasions, on the ensuing hand I have been dealt cards but cannot see them as well.

I hope you find this information helpful in crafting the fix.


Thanks for the info

Colette
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Old 01-10-2015, 05:58 PM   #97
MicroRoller
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Re: Borgata/Party crashes on a nightly basis

Can't log in. Type in password, log in screen goes away but not logged in. After a short while a dialog box comes up saying "The system is not available. Please try again later." or something like that.

I've also had a ton of problems with crashes and have had the same problem of logging back in and not being able to see my hole cards.

Every once in a while, on very long sessions everything goes wacky. Graphics objects display incorrectly and about a dozen dialog boxes appear. Every time you close them another one comes up until it eventually crashes. Forget the exact message because sometimes the dialog boxes appear empty but I think it was something along the lines of can't allocate resources or resource not found.

Every once in a while I'll log in, open up a table and the table will be invisible.

A lot of the issues seem to be related to not having proper redundancy and failover implemented in your infrastructure to handle problems when servers or networks become unavailable.

Wanted to play some of the GSS tournaments now that the geolocation issues seem to have gotten better but not likely given some of the other issues of late.
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Old 01-12-2015, 08:51 PM   #98
fast11375
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Re: Borgata/Party crashes on a nightly basis

Quote:
Originally Posted by Party_Rep View Post
Hi,

The team are currently working on some final performance tests

This was delayed slightly, we hope to go live with a planned resolution week commencing 12th Jan

I will provide a further update when possible

Kind regards,

Colette
It's EOD of the 12th, can we have an update on progress? From what I understand this isn't even a hard fix and involves a line of code that increase the memory heap size...
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Old 01-12-2015, 11:07 PM   #99
jay_got_JJ's
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Re: Borgata/Party crashes on a nightly basis

Quote:
Originally Posted by Party_Rep View Post
Hi,

The team are currently working on some final performance tests

This was delayed slightly, we hope to go live with a planned resolution week commencing 12th Jan

I will provide a further update when possible

Kind regards,

Colette
Colette, what happened to this fix?
At least give us an update on the day of, if it's not going to happen as planned
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Old 01-13-2015, 02:38 AM   #100
Mateo94
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Re: Borgata/Party crashes on a nightly basis

Quote:
Originally Posted by jay_got_JJ's View Post
Colette, what happened to this fix?
At least give us an update on the day of, if it's not going to happen as planned
My interpretation of her statement is sometime this week. Probably/hopefully before the weekend.
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