The response I received after the long wait of their "thorough investigation", SMH. Did anyone else receive a similar reply?


"I am contacting you on behalf of Borgata Poker.

Please note that after a thorough investigation, our technical team has concluded that the disconnections which occurred on 28th and 29th November were caused by issues with your Internet Service Provider.

Thank you for your patience and understanding on the matter. We wish you happy holidays and all the best for the New Year!

In case you have further questions, we will be more than happy to assist you. We are available 24 hours a day at:
http://poker.theborgata.com/support.html

Thank you for choosing us as your online gaming site.

Sincerely,
Stella,

Borgata Online Gaming Customer Service
Gamble Responsibly "

Wait so the issue with their software crashing and closing is with my isp? This is just plain insulting. Anyone with a brain knows that a program will not close suddenly because of my ISP.

these people are so lazy and pathetic smh

Could these issues be caused by DOS/DDOS attacks ?

No, DDOS attacks are directed at their servers, not individual players.

I, too, am fed up with the nightly crashes, with no disconnect protect, which always seem to happen when I have a made hand. I've followed this thread with hope, and have lost most of my hope. Where should I sign up? I play 4-to-6 tables of $10NL - $50NL 6 max (preferably the higher limits, but wherever I can find decent tables). It's been hard from searches to find much of a consensus on the NJ sites.

Perhaps if this thread becomes a referral thread for defectors, PP/Borg will actually have some incentive to fix this problem instead of insulting our intelligence!

Used to happen about an hour in of playing, now it's happening 10 mins into the session

You are not entirely correct here. Although it may not apply with this problem there is nothing to stop somebody from targeting a specific user via a DOS attack.

Your home router / computer is not too different from a server as far as a DOS attack goes; it's just another node that can be attacked and compromised.

Have to agree.

We shouldn't blame these poor reps. But whoever is creating and giving them these bolier-plate email responses needs to be reprimanded and given a different job.

This has got to be one of the strangest software problems I have ever seen.

Software is complex, and every system is slightly different. Still, why did mine stop crashing and so many people have their problems getting worse?

Just as a general consensus, are all the people still having this problem on Windows 7, Windows 8, Mac, what?

Also, do you guys do weekly system updates?

Just note: mine stopped crashing BEFORE the recent software update so that wasn't what fixed it for me.

Happened on my old PC got a new $2000 laptop two weeks ago still happening

Software crashes every session for me. I've tried uninstalling and reinstalling, and also upgraded from windows 7 to windows 8, neither helped.

Very disappointing that Party is trying to blame this on ISPs, that's obviously not the problem.

It's not the ISPs. WSOP and 888 stay running smoothly.

Happens to me everyday, was around 40-45 minutes into session now it is shorter. I can generally get back in before I miss a hand tho.

I urge all players experiencing this issue to record the time of the event the table name and the hands you had if possible and every time there is a freeze bombard the DGE contact email. If borgata will not fix the issue as has been mentioned by other users we need to inform the DGE the more people that voice their problems the faster this can be addressed.

http://www.nj.gov/oag/ge/contactus.htm

I wouldn't have as much of an issue if it didn't take ~5 seconds to geolocate - that's what kills the hand most of the time

haven't been following this thread but just wanted to put in my feedback. party crashes at least once per night for me. it happens regardless of what other programs are using (including whether i use a HUD or not).

quite annoying...

And tonight, out of nowhere, I got the freeze again.



Well at least I had a few weeks without crashing.

*sigh*

They imply with their "crash questionnaire" that using a HUD makes you crash more.

I too have played with and without and it makes no difference.

Don't know why it happens daily for some and rarely for others but I am hoping this problem is solved before GSSS 2.

Hi all,

We are aware of the outstanding MFC errors and believe we have identified the cause and our teams are currently working on a permanent fix

We hope to have this in place commencing 5th Jan

I will keep you all up to date and feedback any planned changes

We do appreciate your patience and would like to express our gratitude to the players who have submitted detailed logs concerning this which helps the team isolate and identify the root cause


Kind regards,

Colette

Finally got a response from borgata in regards to teh crashing and im not very happy about it. Basically this is the response i got in an attempt to cover there bases of not having to compensate users of the losses they have exp and extend the investigation probably up to the point of a new update of the servers prior to the GSS so they can sweep this under the rug.

http://gyazo.com/42620054ea2d078b4b8697e6177b9613

@PartyRep if this is the case why am i getting this email?

This response is just unacceptable. Just sucks that we have no other options but to play on there.

It is clearly unacceptable. This month i finished 5th in the grind promo so basically 5th in overall rake on the site. In my support email and conversation with a supervisor i made it crystal clear that the issue is happening on my brand new laptop my old laptop, my g/fs laptop and at 3 different locations with 3 different Internets. It is clearly there falt and they just dont want to credit me with compensation. If their top cash cows are clearly upset it goes from the top down. No one will want to stay with them once a sustainable alternative arises quite a shame. I mean for christ sakes im running a 24GB mem, latest graphics, i7 processor, and a 256gb SSD. If it cant work on that it cant work on any computer.

If it's so annoying, just play wsop. And yes, it will happen on any machine. You can alter ur java jvm settings though to allocate a bigger heap size so it doesn't happen as often though.

OMG can this be done by a computer novice?