Quote:
Originally Posted by ghost_of_m
There is no policy regarding this at the moment, but they should create one: They should extend all deadlines for Reward levels / bonuses etc when they are having connection problems like these.
Good luck with that. I drove 90 minutes each way to deposit at the Borgata cage so I could move up from NL10 to a limit where I could actually clear the bonus. The Borgata cage screwed up and put the money in my PartyPoker account rather than my BorgataPoker, despite me writing down the proper username on a piece of paper at the cashier (and the two names being not at all similar).
I called and asked them to move the money to the proper account. Can't do it.
I called and asked if that was the case, could you please extend my bonus. Nope.
I responded with a very angry email, and they offered me a bonus to match my deposit. Very nice, but this was my first deposit, and I believe they only offered it to me because that is their standard first deposit bonus. Which I assume I would have been screwed out of had I not sent this angry email.