I still havent received my "goodwill credit" from last weeks nonsense. I emailed/called them couple times but the response is always same..

Anyone here who plays on borgata software got reimbursed?

I am not disregarding anyone else's way of communicating or doing this. I apologize if this is what I expressed. I meant what I said as how I choose to hold and carry myself when communicating with support. You are all free to do whatever you'd like. This is just the route I choose because its been most successful in the past regarding other issues.

I believe everyone's issues are just as important as mine and def should not be overlooked or had to wait 3 weeks for something as simple as hand histories. I am sorry for those issues and hope they get resolved.

MCF issues are separate than the FIOS issues. I am talking solely about FIOS issues in my post.

Hip-your computer skills are seriously higher than most players.
I received the same email request.
I honestly thought it was a joke. To save my life I couldn't do the first thing they asked of me.

Good to know you determined the truth regarding the FIOS issues.

I will continue to berate support for a non helpful attitude and no refunds.
It is also a week since the troubles started.
We send men to the moon n less time.
I will not play again until the stability of the platform is reestablished.

Hip, just so you know, icmp timeouts do not always indicate an error. Many times server and router ports are configured on purpose to not return pings as a security measure. So if you see *** on the tracert, that doesn't necessarily mean there was a problem with that specific node.

Honestly I have been having more of the communication problems than ever before. I say "communication problems" to make it clear it's separate from the MFC crashes. Sometimes its just the Borgata skin or the Party skin, but today it's both. I was about to register the Sunday 50K and I am glad I did not, because I immediately started getting timed out of the other tournaments.

I have provided Party / Borgata support with enough data to probably reverse engineer my IP stack, LOL. I have yet to be presented a solution, but I am hoping that one is imminent.

I also play on the other networks, but I am really loyal to Party. I feel like online poker needs them to succeed in order for this market to take hold again in the US. I hope that they will fix these problems and also start valuing us as customers.

If anyone cares to email the NJ Department of Gaming Enforcement about this situation the email is info@njdge.org

I am happy to see someone other than myself sending the necessary info to help resolve this issue. Hopefully, with the info we are providing the FIOS issue gets resolved sooner than later. I am not even trying to get games in at night anymore because of the issue.



GHOST, in regards to my trace report, I understand networking very well. I have been a network administrator for a few businesses including my own. I also have a few certificates, but my point is you are right about the request timing out to an extent. For example, if you look at my trace report line 4 has the ****. That is the point the connection is leaving FIOS and trying to connect to the next gateway. It is not rare for these connections attempts to fail and retry upon leaving the gateway, however you see it usually happens only once or twice before it finds the connection upon retry. Hence why line 5 connects.

However, when we get to lines 15-24 and there are repeated **** there is a failure on Borgota/Party's server side. As I have said before, this is either due to restricted port access upon a certain bandwidth limit being hit, or they don't have the ports, firewall, or server configured correctly for FIOS customers request. I am simplifying it, but it's an easy way to understand it's on their side not FIOS. Thanks for helping solve this issue.

You need to follow protocol so they take us seriously. We don't want to look like an angry mob. Mob mentality accomplishes nothing positive.

To file a complaint first you are suppose to file a formal complaint with the Borgota, get their operating license #, and then send complaint to DGE.

Thanks.

At this point, I think a mob with flaming pitchforks is required.
The peasants are revolting should be more than a T shirt.

Played the 10AM. 250 GTD without interruption(s).

There are hardly ever issues at 10AM they are always during peak hours. Like right now I can't log in.

BTW I won that tourney.

I just want the online world to know Party Poker NJ stopped hosting Heads up Turbo Sit N' Go's for $2, $5, $10, $20, $50, $100. They only offer $200 and up. I therefore have had to change to WSOP because I am HU reg. I have contacted them with no reply. I am very unhappy with this situation, and enough has been enough to force my hand.

And I was 7th. LOL

And at 5:45PM, I cannot even sign in.
The little round symbol just goes round and round.

Where's Colette the rep?

Haven't seen her in awhile.

WHY DOES THIS PROBLEM CONTINUE??!!

8 days and counting borgata..where is the reimbursement? Party Rep..do you have a direct contact to upper management ppl in NJ?

Got into the $300 freeroll after 20 minutes of attempts.
4 hands, then disconnected.

Time for a blood pressure pill.

Borgata back to it's old tricks and not working... Classic.

2 crashes in my first 2 hours playing in ages on here. A nice welcome back, is it really that hard to create software that doesn't constantly crash?

Sigh, experiencing issues where the client just lags trying to log on, and the website doesn't even work. How are 1000 people on? Why is it localized? They don't even respond to e-mail. I'm contributing 1000s of dollars in rake a month and I can't even get a response . . .

I'm convinced that they are running one server off of an iPad.

Just read Hip's posts . . . as someone who does some work in Network Operations, it's some pretty silly stuff. I'm glad that they have some lead on it, but I'm not super confident in their ability. It's just frustrating. I just want to play some poker

OK, Im also a Borgata reg and have been having these debilitating timeout/connection issues in the past month (today, yesterday and during GSS). However, I am on Comcast not FIOS.

Im currently approaching this from the ISP standpoint because in a separate DOS command window I run a "ping -t 8.8.8.8" (google) when I run into these problems. An intermittent connection is visible there with some lines timing out, or +1000ms. Its almost like the connection is just bad enough to cause Party/Borgata timeouts but internets generally OK otherwise. What's also interesting is that it only seems to happen when I'm grinding poker, and at peak hours like 7-8pm, espcially on Sunday and Monday. I have no idea what underlying communication issues are occurring but this cant be coincidence that you all also are experiencing problems. My ISP suggested replacing my (like new) modem, but obviously I doubt it will do anything.

In my trace report, I timed out at Hop 6, right after verizon.gni.net. . . lox, where does it time out for you? To see, right click the little computer icon and go through with the trace report. I'm curious if it times out after the ISP to BWIN transfer too.

READ MY PREVIOUS POSTS. THE DISCONNECTIONS OCCUR AFTER THE VERIZON GATEWAY. IT'S NOT ON VERIZON'S END. I COULD TEACH MY DOG TO UNDERSTAND THAT AND SHES ONLY 8 MONTHS OLD.

ANYWAYS I AM DONE PLAYING ON PP. I WOULD BET I AM IN THE TOP 100 PAYING CUSTOMERS FOR RAKE PER MONTH WITH THE AMOUNT OF GAMES AND LIMIT I PLAY, AND THEY ARE LOSING ME. Party Poker NJ stopped hosting Heads up Turbo Sit N' Go's for $2, $5, $10, $20, $50, $100. They only offer $200 and up. I therefore have had to change to WSOP because I am HU reg. I have contacted them with no reply. I am very unhappy with this situation, and enough has been enough to force my hand.

I was just curious if it's when the actual request from the general ISP happens. Sorry! Should have read closer

Wasn't getting disconnected tonight after 8:30pm... set my "responsible limits" for 23 hours per day. Said my 23 hours was up after 2 hours playing...

great software. guess i'm done for the night.

third disconnect this time the disappearing card trick. What a piece of garbage software. And this past vigorous tests to get licensed?