I received this response from borgata poker support. Will try it later.
This is further to the report you made with us, regarding the BorgataPoker software crashing.
Our respective department have checked the cased and advised that his can be due to corrupted file or component in the software, usually caused by improper installation or errors while upgrading the software. I would advise you to follow the steps below to completely uninstall the current software and the Party Gaming folder as this might cause the error to appear.
Please note that by uninstalling and re-installing the software, you would lose the player notes that you made through “Add Player Notes” option and the Hand History folder as well. For the Hand History, please go to C:\ProgramFiles\BorgataPoker\HandHistory, copy the folder and save it in a different folder. When you reinstall, you can move it back to the BorgataPoker folder. If you don't have any notes, you may skip this step and proceed.
Save the player notes:
1. Right click on the 'BorgataPoker' icon on the desktop.
2. Click on 'Properties'
3. Click on the 'Find Target' button
4. Double click on the BorgataPoker folder
5. Right click on the 'Notes' file and click on 'Copy'. Close all the windows.
6. Right Click on the Desktop and click on 'Paste'
To uninstall the software:
1. Click 'Start', point to 'Settings', click on 'Control Panel', and then double-click on the 'Add/Remove Programs'.
2. Select 'BorgataPoker', and click on 'Change/Remove' to remove our software from your system.
3. From your desktop delete the 'BorgataPoker' icon if you find any.
4. Open 'My Computer' and browse to "C:\", then delete "C:\"BorgataPoker" folder (unless you renamed it something different when you installed it the last time).
5. In 'My Computer', open "C:\Program Files" where you will see another folder called 'PartyGaming', delete this folder also.
Please follow the instructions below for a Disk Cleanup.
1) Close all the programs
2) Click on 'Start' > 'Programs' > 'Accessories'
3) Select 'System Tools' > 'Disk Cleanup'
May I also suggest to close down any programs running in the background to free up any resources the computer is using. I would offer that you follow the procedure stated below to dispose of unnecessary internet files:
1. Click Start Menu and Select 'Internet Explorer'
2. Select 'Tools - Internet Options'
3. Select 'Delete Cookies'
4. Select 'Delete Files'
5. Select 'Clear History'
To reinstall the software:
1. Go to
http://poker.theborgata.com/download.html and click on 'Download now'
2. Save the setup file to the desktop.
3. Select 'Run' to start the installation