Quote:
Originally Posted by Party_Rep
Hi all,
We are aware of the outstanding MFC errors and believe we have identified the cause and our teams are currently working on a permanent fix
We hope to have this in place commencing 5th Jan
I will keep you all up to date and feedback any planned changes
We do appreciate your patience and would like to express our gratitude to the players who have submitted detailed logs concerning this which helps the team isolate and identify the root cause
Kind regards,
Colette
Quote:
Originally Posted by Party_Rep
Hi,
The team are currently working on some final performance tests
This was delayed slightly, we hope to go live with a planned resolution week commencing 12th Jan
I will provide a further update when possible
Kind regards,
Colette
Quote:
Originally Posted by Party_Rep
Hi - as posted in the other thread - please see an update below regarding our MFC issues -
We continue to investigate the issue with MFC errors, and deployed two updates regarding this issue on Dec 16 and Dec 23 for both PartyPoker and Borgata platforms respectively. These updates addressed some known issues that were generating MFC errors for our players.
We understand that some customers may have experienced additional errors and we would like to ensure the community that we have a team working on finding the root cause of these issues - as a top priority.
We strive to have this resolved quickly and we will update you all once we have a fix ready.
We would like to ask players still experiencing MFC issues to continue to contact us and provide as much information as possible via PM to myself or email to the CS teams with subject line - MFC issues
For example -
1. Account Name
2. Date/time of issue
3. What were you doing when this happened e.g. did you receive a notification, how many tables were open, were you running any third party tool, how long into a game session were you?
This would really help our tech team in continued investigations and would be greatly appreciated.
Kind regards,
Colette
So were the first two posts blatant lies? Given Party's history, I was pretty sure nothing would be different on January 5 or January 12. I'm not surprised by this post at all.
I had the MFC crash yesterday and have had it happen every single session I play. It only happens to me when those tournament announcements come up. I hold my breath every single time I see those stupid tournament announcements for fear that it's going to cost me a lot of money.
I don't care about tournaments and the announcements are never going to cause me to play one. Give me the option to disable the announcements and this problem will likely go away.