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Borgata $600 Deposit Bonus: Shortchanged $100

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03-19-2016 , 04:16 PM

tsuchiura

centurion

Join Date: May 2012 Posts: 168

I just deposited $1500 on Borgata NJ using $500 debit cards. I had been assured by support that I would receive the full $600 bonus (see chat below) but just got off the phone with support who (apparently misinformed) told me there was no technical way to adjust my bonus.

This is clearly not the case since party uses the same software and adjusted my $1,000 bonus in this manner. Can someone at party/borgata help me here?

Quote:

Welcome to our Online Games! You are now chatting live with a Customer Service representative to help you with your first steps here and offer you a signup bonus.
me: Hi - I'd like to deposit using two $500 prepaid cards. Could you fix the bonus to be $600 after I contact you if it is $500 at first?
Petar: .
Petar: Hello [me]
Petar: it looks like we were disconnected
Petar: Sure
me: OK great
Petar: We can issue the bonus as soon as you make your deposits
me: thank you for your help!
Petar: You're welcome Please keep the chat open. I will be here if you need any help
me: OK, sounds good
Petar: Do you plan on making your deposits now or do you plan on making them later?
me: I will actually be making them in about an hour, I just need to go to the store
Petar: I see. In this case could you please call our toll-free number +1 877 448 5833 as soon as you make the deposits and my colleagues will award the $600 bonus
Petar: Please don't start playing until the bonus is awarded
me: Sure, I'll make sure to do that, thanks for all of your help
Petar: You're welcome [me]
Petar: you can find our contact details here https://poker.theborgata.com/support.html
me: great, thanks again
me: Have a good day

03-21-2016 , 02:15 PM

poorme

grinder

Join Date: Apr 2015 Posts: 506

thats total BS. even if that were true they could always offer 100 in t$

03-22-2016 , 05:55 PM

tsuchiura

centurion

Join Date: May 2012 Posts: 168

Just called support again and they apparently corrected the bonus amount to $600 a few hours ago today.

03-24-2016 , 10:54 AM

Boney526

veteran

Join Date: Dec 2012 Posts: 2,314

They did the same thing to me on Borgata, but on PartyPoker they said they'd be able to add the extra. If they're using the same software, then there's absolutely no reason they shouldn't be able to do that.

03-31-2016 , 02:37 PM

FrankyRizzo

adept

Join Date: Sep 2011 Posts: 971

lol *** this site

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