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Bonuses not working Bonuses not working

12-08-2013 , 04:06 PM
Anyone else having this same problem?

I deposited $100 and used the code for the free match, but my bonus page doesn't show this. I emailed support a few days ago and have heard nothing.

On a related issue, I have the bonus CASINO5 which gives you $5 if you bet $5 in the casino. I've done this, but it still shows progress at zero and no bonus.
12-09-2013 , 04:35 PM
Quote:
Originally Posted by JonnyA
Anyone else having this same problem?

I deposited $100 and used the code for the free match, but my bonus page doesn't show this. I emailed support a few days ago and have heard nothing.

On a related issue, I have the bonus CASINO5 which gives you $5 if you bet $5 in the casino. I've done this, but it still shows progress at zero and no bonus.
We apologize for the inconvenience.
The free match (bonus) of $100 has been added to your account. It is a Release Restricted Bonus split up into 4 slabs of $25 each. Upon earning 100 Loyalty points on Poker/200 Loyalty points on Casino each slab would be released into your account.
The $5 casino bonus is available for you to use on “Slots, JackpotSlots”.

      
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