6+ days with no Response from Customer Service - nj.partypoker.com -- Two Plus Two Poker Forums

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6+ days with no Response from Customer Service

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12-09-2013 , 11:04 PM

Demigod

newbie

Join Date: Jun 2009 Posts: 31

I sent in a CR request 6 days ago by email after staying on the phone for a little under an hour with no response.

I have still not received a response from customer service aside from the initial auto generated response saying it can take up to 24 hours. I knew CS was bad but this is atrocious.

12-10-2013 , 01:34 AM

Doggg

veteran

Join Date: Dec 2009 Posts: 2,121

They must be sharing the same customer service squad with Borgata, as I am going on 6 days with Borgata with multiple unanswered emails regarding them doing something as simple as honoring the terms of their promotion.

12-10-2013 , 04:59 AM

phaze112

grinder

Join Date: Oct 2008 Posts: 524

Quote:

Originally Posted by Demigod

Yea me too, its been a week now. Not a good sign, I'd start to look at other companies like 888 poker and stuff like that, this borgata party one is not going to hold up at this rate.

12-10-2013 , 05:21 AM

Againstallchances

enthusiast

Join Date: Jun 2011 Posts: 59

I've been locked out of my party account since the last day of soft launch. Dedicated about 2-3 hours on hold trying to reach them and who knows how long waiting for live chat. At this point if they want my business they can come get a hold of me.

12-10-2013 , 12:27 PM

cicakman

banned

Join Date: Jul 2008 Posts: 9,229

I've sent 3 emails to support and got 3 answers within 24 hours each time.

12-11-2013 , 11:42 AM

Doggg

veteran

Join Date: Dec 2009 Posts: 2,121

Quote:

Originally Posted by cicakman

I've sent 3 emails to support and got 3 answers within 24 hours each time.

Yeah. I got a response. It said that the matter has been forwarded to the promotions department. Live chat confirmed that the matter has been forwarded. Going on over a week now with no sign-up bonus, and no response from this department.

12-11-2013 , 01:21 PM

cicakman

banned

Join Date: Jul 2008 Posts: 9,229

I'm not trying to rub it in, but I got the automated response and then responses from actual 'people' about my issue each time. I'm palladium status or whatever. Maybe that's why?

12-11-2013 , 03:11 PM

Demigod

newbie

Join Date: Jun 2009 Posts: 31

Bump- 8 days with no response.

12-11-2013 , 11:12 PM

pokerished

adept

Join Date: May 2010 Posts: 824

Customer service really sucks, played the $1000 freeroll yesterday, finished 5th but the player count was wrong and had me finished at 28th, sent email with screen shot, haven't heard anything from party yet and the amount is not credited

12-12-2013 , 07:12 AM

#10

phaze112

grinder

Join Date: Oct 2008 Posts: 524

I'm at 10 days no response.

and this idiot from partpoker keeps posting nonsense in this thread about how we just have to send an email in to get "immediate support"

how do we get this fool banned from here, he literally serves no purpose, at all.

12-12-2013 , 07:58 AM

#11

JrsyLdy

journeyman

Join Date: Apr 2009 Posts: 271

Quote:

Originally Posted by Doggg

Same here, except because I mentioned that after trying for over a week, I was finally able to deposit via WF echeck but didn't receive bonuses. Instead of saying "glad you were able to deposit," I get (paraphrased) "If you had entered your bank info correctly just once out of 50 tries you moron, you could have deposited sooner." Strange... I was able to type correctly on WSOP and Ultimate 1st time I tried.

12-13-2013 , 12:36 AM

#12

Doggg

veteran

Join Date: Dec 2009 Posts: 2,121

10 days now. Two emails "forwarded and escalated."

No response. No bonus.

12-13-2013 , 10:21 AM

#13

fluffybets

enthusiast

Join Date: Oct 2006 Posts: 59

Not only that, their phone support has a pretty ridiculous wait time. I tried calling last night around 10, hold for 45 minutes and gave up. I didn't play a single hand yesterday but got the message that I reached the playing time limit that I set when I first set up the account so I can't play until the next day.

12-13-2013 , 04:08 PM

#14

Demigod

newbie

Join Date: Jun 2009 Posts: 31

Quote:

Originally Posted by Doggg

10 days now. Two emails "forwarded and escalated."

No response. No bonus.

>Same. 10 days without a response from CS. At least the software has been marginally better for me lately.

12-14-2013 , 11:34 AM

#15

pokerColette

Poker Site Rep

Join Date: Apr 2007 Posts: 5,138

Quote:

Originally Posted by Doggg

10 days now. Two emails "forwarded and escalated."

No response. No bonus.

Quote:

Originally Posted by Demigod

>Same. 10 days without a response from CS. At least the software has been marginally better for me lately.

All- We have sent you a direct message requesting contact information. Once we get your replies we work with you to resolve your issues.

If you are having an issue with borgatapoker.com you need to contact their customer support directly.

Thank you,

Marc B.

12-14-2013 , 12:41 PM

#16

pokerished

adept

Join Date: May 2010 Posts: 824

Quote:

Originally Posted by Party_Rep

I did not get any DM, sent 3 emails so far with no response from CS

12-14-2013 , 04:20 PM

#17

Doggg

veteran

Join Date: Dec 2009 Posts: 2,121

Well, I got a response, and the bonus.

12-14-2013 , 05:39 PM

#18

fluffybets

enthusiast

Join Date: Oct 2006 Posts: 59

Not only the emails, I wonder how many people that they put on the support line to answer calls. I waited 50 and also 110 minutes on two nights so far for a rep before giving up. I don't think they are taking this seriously. This is a total disappointment compare to the Party Poker that I know from years ago.

12-15-2013 , 05:21 PM

#19

Johns0n

stranger

Join Date: May 2012 Posts: 11

My experience with the CS:
- Tried calling twice during non peek hours and no one picked up for at most 55 minutes (longest I waited)
- Having trouble being located by Geo and I live in NJ. Went through the FAQ a dozen times, nothing worked. Emailed them about it and a week later I got a response. They copy pasted the FAQ from the site.

12-15-2013 , 05:30 PM

#20

jmurjeff

veteran

Join Date: Apr 2011 Posts: 3,359

Quote:

Originally Posted by fluffybets

I admire your commitment to be honest. I waited for only 35 minutes before giving up. You should be given an award.

12-15-2013 , 10:49 PM

#21

pokerished

adept

Join Date: May 2010 Posts: 824

Quote:

Originally Posted by Doggg

Well, I got a response, and the bonus.

yes, i got a call at 1.30 am, i was playing at that time so no problem about the timing of call hopefully that wont be the case on a week day, the lady promised me the issue is escalated and will get a response in 24 to 48 hours, waiting...

12-16-2013 , 10:48 AM

#22

fluffybets

enthusiast

Join Date: Oct 2006 Posts: 59

Quote:

Originally Posted by jmurjeff

I admire your commitment to be honest. I waited for only 35 minutes before giving up. You should be given an award.

I just put the phone on mute and on speaker and watched an entire movie while waiting the 2nd time around.

12-16-2013 , 03:25 PM

#23

pokerColette

Poker Site Rep

Join Date: Apr 2007 Posts: 5,138

Quote:

Originally Posted by fluffybets

We are adding more reps to our workforce hence the waiting time would cease to be an issue and we will hopefully be in a position to answer your queries in the very first ring.
In the meantime please PM us stating your account name, the issue and the appropriate time to call and we would have someone call you to resolve it at the earliest.

12-20-2013 , 02:53 PM

#24

pokerished

adept

Join Date: May 2010 Posts: 824

Quote:

Originally Posted by pokerished

its been 5 days i am still waiting for a resolution on this, i am not sure what this escalated further means but looks like there are way too many escalations with no resolution, very frustrating

12-26-2013 , 02:28 PM

#25

pokerColette

Poker Site Rep

Join Date: Apr 2007 Posts: 5,138

Quote:

Originally Posted by pokerished

its been 5 days i am still waiting for a resolution on this, i am not sure what this escalated further means but looks like there are way too many escalations with no resolution, very frustrating

We understand how you feel. Could you please PM us giving your account name or reply to the post sharing the e-mail address registered with the account and we would help resolve the issue at the earliest.

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