I received an email a few days ago saying I'd been credited $1 for the
entire 12 Days of Xmas promotion. I had completed 7 of the 12 missions and earned the $1 bonus for each of those 7 days. I emailed them that I should have been credited $100 as per the promotion. They sent the email below stating they "issued" the bonus but that I had to meet certain playing conditions to get the bonus.
Quote:
This is to confirm that we have issued the 100 USD bonus from the 12 Days of Xmas promotion.
You can see the bonus, its conditions and your progress towards them from "Rewards" >> "Bonus" >> "Active bonuses". Please note that the bonus divided in 10 equal parts and it is of the type "play restricted". The conditions to release each part are to earn 100 loyalty points playing poker, where 1 USD paid in rake or tournament fee will earn you 2 points (you can check how points are earned from all games from "Rewards" >> "Loyalty" >> "How to earn points"). Keep in mind that the expiration date of the bonus is 1 April.
We are sorry for any inconvenience and wish you best of luck on the tables.
I emailed back stating the promotion listed no other conditions to meet the bonus. I am waiting to hear back from them.