Quote:
Originally Posted by Acezzzup
Dax please help, I just took bus down to fiesta to deposit they said I had to contact customer support cause I have an out of state I.D. I got my email,location and phone verified and sent them a copy of I.d I have not gottonanything back onI.D yet.Does that mean I cant deposit the cage cashier seen my id and knows im of age.
The cage cashier knows you're of age, but unfortunately we don't, and they can't "tell us", for lack of a better phrase.
We'll need you to send us ID (at
idverification@ultimatepoker.com). They're a little busy, but they made some pretty good headway today and they should be able to get it it pretty quickly.
If you're ever unsure if we've verified your ID, log into Ultimate Poker and go to "Account Status" (Account menu, then "Account Info", then click "Account Status" at the top). If everything is peachy, you'll see a big green box that says ACCOUNT ACTIVE. You can deposit when you have all of these 4 checks in place.
You can actually deposit when you have 2 out of the 4 in place (if you're missing mobile verified and location verified), but I wouldn't recommend it right now. Make sure that you're able to be location verified first, then head out to the casino to do your business - just so you don't end up stuck having to go back to withdraw because you couldn't play with us yet.