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*** Ultimate Poker General Discussion Thread *** See first post for FAQ link! *** Ultimate Poker General Discussion Thread *** See first post for FAQ link!

05-02-2013 , 07:07 PM
Quote:
Originally Posted by Dax @UltimatePoker
Nothing to do with boarding pass right now. You could enter 1234567 and it would still work exactly the same.

We're going to integrate boarding pass in the future as part of our VIP program, but for now it has nothing to do with your verification.
Are you sure? Because if you enter a number for boarding pass and the info does not match the other info on the registration it ABSOLUTELY WILL NOT let you register.

It is pulling that info from somewhere.
05-02-2013 , 07:08 PM
Quote:
Originally Posted by Acezzzup
Ok so I have got phone location verified. And I have emailed I.D to customer care, But how do I get a pin number for making a deposit. Do you have to wait till they verify your I.D first.
Hi. I just took the plunge and deposited $500 at Green Valley Ranch to test out all things U.P.

All they asked me for was my driver's lic. and my email address. There was no pin and my phone is not verified. So the only info they really need for a deposit (at a cage anyway) is your I.D. and age. It was a fast, friendly, pleasant experience to be honest. They told me that when I want to cash out, I first request a cash out online, then I'll receive an email with a pin to bring to the cage and get my money.
05-02-2013 , 07:10 PM
downloaded the client...surfed thru the site...this is what i think:

the deal is waaaaaay too slow...unacceptable...needs to be upgraded immediately

the software reminds me of a site not too well thought out...

couldn't 'create an account' for some reason?

obviously the traffic is light...im sure that will change

surfing thru the game options it seems it only offers NL...not sure...type of game column doesnt exist

i would fire the developer of the software...

there is 11 years of Party Poker/Poker Stars/Full Tilt and this is what they came up with...

im not impressed...

but i do wish UP good luck...

i may play on the site if it makes serious improvements...

otherwise my first impressions are not good
05-02-2013 , 07:10 PM
I don't get the reason for a "cell phone verification triagulation" when all the online casino needs to know is if the user is using a Nevada IP address. Am I missing something here? If you are in Nevada, shouldn't you just need a Nevada IP address?
05-02-2013 , 07:11 PM
Quote:
Originally Posted by Horribleplay702
When can we see PLO tables? =(
Soon. That's all I can really say. We have a lot of work to do (that we want to do) first.

One of the funniest comments I heard was "grab the slider and just drag the software from 2002 to 2013, it shouldn't be too hard". I had a pretty good chuckle at that.

Software doesn't build itself - every single click, every single interaction, every single corner case and use case has to be carefully designed, and even then - it's not always obvious what problems it'll have until you have something. Once you have something, you can fix it.

It's clear that aspects of the user experience (the game itself, the registration, the deposit/cashout at the cage) need streamlining and improvement. One thing, however, that no one's talking about and that we're really damn proud of internally is that we're here. We smashed the compliance hurdles and we're dealing cards. I've linked a couple regulations elsewhere in this FAQ, and I encourage some of you to read through some of these.

And worst comes to worst, we're always hiring. ;-) Programmers, poker experts, customer support, marketing. If you think you would be cut out for a job like this, shoot me a PM and I'll give you my details and ensure your resume & cover get to the person it needs to.
05-02-2013 , 07:13 PM
Quote:
Originally Posted by Killedontheriver
I don't get the reason for a "cell phone verification triagulation" when all the online casino needs to know is if the user is using a Nevada IP address. Am I missing something here? If you are in Nevada, shouldn't you just need a Nevada IP address?
People can pretty easily fake IP location. Even with looking for tunnels, VPNs, remote software, it's difficult to ensure someone is actually IN Nevada. Sometimes the Geolocation info is just wrong.

We need some certainty that the person is in Nevada and not in a bordering state (or Russia, as much as we'd love to have those guys playing).
05-02-2013 , 07:14 PM
Quote:
Originally Posted by vegasdanes
Hi. I just took the plunge and deposited $500 at Green Valley Ranch to test out all things U.P.

All they asked me for was my driver's lic. and my email address. There was no pin and my phone is not verified. So the only info they really need for a deposit (at a cage anyway) is your I.D. and age. It was a fast, friendly, pleasant experience to be honest. They told me that when I want to cash out, I first request a cash out online, then I'll receive an email with a pin to bring to the cage and get my money.
Thanks vegasdanes I will go to fiesta and try it out
05-02-2013 , 07:15 PM
Quote:
Originally Posted by vegasdanes
Hi. I just took the plunge and deposited $500 at Green Valley Ranch to test out all things U.P.

All they asked me for was my driver's lic. and my email address. There was no pin and my phone is not verified. So the only info they really need for a deposit (at a cage anyway) is your I.D. and age. It was a fast, friendly, pleasant experience to be honest. They told me that when I want to cash out, I first request a cash out online, then I'll receive an email with a pin to bring to the cage and get my money.
Glad to hear it. They were close - when you request a cashout, you'll get a PIN sent to your phone, which you enter to complete the cashout request (we need to make sure it's you who is requesting the cashout).

We review it (up to 72 hours, in practice much less), approve it, then you go to the cage and get it.

I'll pass your comments along to GVR though - they've been having a stressful day with some of the.. less enlightened customers.
05-02-2013 , 07:22 PM
Quote:
Originally Posted by DHeise72
Has anyone had any luck getting verified with TracFone?
I never did get this working, but the ATT phone mentioned in the faq worked for me. I'm in Carson City if anyone was wondering if it worked up here.
05-02-2013 , 07:26 PM
Is the daily tournament schedule available?
05-02-2013 , 07:28 PM
Quote:
Originally Posted by Killedontheriver
I don't get the reason for a "cell phone verification triagulation" when all the online casino needs to know is if the user is using a Nevada IP address. Am I missing something here? If you are in Nevada, shouldn't you just need a Nevada IP address?
Yes
05-02-2013 , 07:28 PM
Quote:
Originally Posted by Dax @UltimatePoker
Glad to hear it. They were close - when you request a cashout, you'll get a PIN sent to your phone, which you enter to complete the cashout request (we need to make sure it's you who is requesting the cashout).

We review it (up to 72 hours, in practice much less), approve it, then you go to the cage and get it.

I'll pass your comments along to GVR though - they've been having a stressful day with some of the.. less enlightened customers.
OK THX =D
05-02-2013 , 07:33 PM
Quote:
Originally Posted by Dax @UltimatePoker
People can pretty easily fake IP location. Even with looking for tunnels, VPNs, remote software, it's difficult to ensure someone is actually IN Nevada. Sometimes the Geolocation info is just wrong.

We need some certainty that the person is in Nevada and not in a bordering state (or Russia, as much as we'd love to have those guys playing).
Thanks for the answer, makes sense now. Wish there was an easier way, because like others have said, people don't want to jump through a ton of hoops, especially the casual player, to play online. If it takes over 5 minutes from beginning of registration to finish of registration then you will lose a ton of potential players... and this may be completely out of your control.

Good luck, and congratulations on being the first one LIVE!!!
05-02-2013 , 07:33 PM
I requested a cashout and received my verification and pin in less then 2 hours. Haven't picked up the money yet, but assuming it goes smooth at the cage, I am very satisfied!
05-02-2013 , 07:33 PM
Quote:
Originally Posted by Frank Sobotka
Is the daily tournament schedule available?

http://ultimatepoker.com/online-poker-tournaments/
05-02-2013 , 07:34 PM
Quote:
Originally Posted by StoneColdTex
Yes


And thank you for being a typical ass. Smart ass response without explaining the reason why?
05-02-2013 , 07:48 PM
Quote:
Originally Posted by whitcolumn
I requested a cashout and received my verification and pin in less then 2 hours. Haven't picked up the money yet, but assuming it goes smooth at the cage, I am very satisfied!
When you cash out to the cage, a pin will be sent to your phone. Once your cash out is approved and email will be sent saying your cash out is at the cage.

Please don't go to the cage until you have this email.

Scott
05-02-2013 , 07:54 PM
Quote:
Originally Posted by hoodskier
Advertising suggestion, try handing out pamphlets at the airport explaining how easy it is for tourists to deposit and withdraw money.
omg, also just signs around the airport would be a gold mine probably
05-02-2013 , 07:55 PM
It seems to me that the GCC should have to explain how they could license Verifi as a service provider for location information without proof of performance w/all telcos.
05-02-2013 , 07:55 PM
Quote:
Originally Posted by Killedontheriver
I don't get the reason for a "cell phone verification triagulation" when all the online casino needs to know is if the user is using a Nevada IP address. Am I missing something here? If you are in Nevada, shouldn't you just need a Nevada IP address?
IP Geolocation isn't accurate enough and can be faked. Nevada was pretty happy with cell phone triangulation (it's what the online sports books use).
05-02-2013 , 08:00 PM
Quote:
Originally Posted by Dax @UltimatePoker
Nothing to do with boarding pass right now. You could enter 1234567 and it would still work exactly the same.

We're going to integrate boarding pass in the future as part of our VIP program, but for now it has nothing to do with your verification.
Also, the fact that I entered a boarding pass is how my age was verified. I have never been to a cage or shown an ID to anybody.
05-02-2013 , 08:08 PM
I've noticed my notice has changed:

Used to: ...As such, until Verizon Wireless fixes this technical error, you will be unable to play on Ultimate Poker....

Now: ...Verizon is working to resolve this problem, but until then...

I simply can't wait any longer, & am going out to get a pay-as-you-go phone. I will report back with Phone/Price/Location if It's working or not working.

Last edited by StrikeR300; 05-02-2013 at 08:15 PM.
05-02-2013 , 08:25 PM
Dax please help, I just took bus down to fiesta to deposit they said I had to contact customer support cause I have an out of state I.D. I got my email,location and phone verified and sent them a copy of I.d I have not gottonanything back onI.D yet.Does that mean I cant deposit the cage cashier seen my id and knows im of age.
05-02-2013 , 08:30 PM
I don't know what everyone is talking about sending ID's and scanning and all that. I had out of state ID also and just signed up and put my SSN and I was age verified and never had to send anything in.
05-02-2013 , 08:33 PM
Quote:
Originally Posted by parisron
I don't know what everyone is talking about sending ID's and scanning and all that. I had out of state ID also and just signed up and put my SSN and I was age verified and never had to send anything in.
I think that only happens when there is a discrepancy between what you register and what their verification software comes up with.

      
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