Scotty or Dax -
Is there a maximum cash out via the casino cage? Thanks.

please post request process and received check dates when any of you do decide to cashout by check.

Great job in answering questions so far to those of you who work for UP

No limit but you will need to fill out a title 31 form for $10,000+ cage cashouts.

Scott

So we find out at post #1400 that cashouts aren't instant. We were led to believe up until now that they were instant. Locals may be OK waiting 3 days but you can't expect tourists to wait 3 days. If they cash out less it is instant but if they win they wait. WTF. I won't be playing there.

There'll be MTTs up on Thursday for sure. We just wanted the first tournament to be the Sunday 10k. All the dailies will start popping up shortly after.

You guys will need to buy two phones, yeah - only one account can have a phone number at any time.

Hey Russ, long time no chat.

Keep your eyes on this thread.

For what it's worth, the 72 hours is the maximum amount of time. We've processed *every* cashout so far several times per day. I know I can't convince everyone, but that's what I got.

I don't really understand why this Verizon issue is such a big problem. Can't people who use Verizon just send in their Nevada state ID? They already have to be playing on a Nevada IP to begin with. They also have an option of putting in their Station Casinos #. Can't that also prove they are local if the information from Station Casinos has a Nevada address? Or how about have people who use Verizon's have to physically call Ultimate Poker and verify who they are (from the 702 Verizon number). This would also help people who have land line numbers. I know there aren't many but there could be a few fish who do not use cell phones.

It just seems ridiculous to me that people playing from Nevada IPs with a Nevada ID can't play on here just because they use Verizon as their cell phone service (or do not have a cell phone).

Really good question.

Ok well that's good to know. That we can cash out big there (if i'm so lucky). Can't say that for the other American allowing sites. Thanks.

It is not a tower/timeout issue. I traveled to 6 different wifi hotspots from Nellis to Rainbow today and used my AT&T smartphone in 4GLTE and 3G, and a T-mobile burner, at each spot.

I was unable to verify location on UP at any location. The loc-aid demo found me in less than 10 seconds at all but one location. The one bad one was on Howard Hughes parkway. Even there it failed once and then found me in 25 sec. and then 16 sec. This may have been more of a wifi issue than anything else.

This is 100% a programing issue IMO. It is either loopy programming, bad error handling, or a GIGO issue.

I have a theory that I am trying to prove now. I will let you know.

Hint: I think it is a GIGO issue.

how many cashouts could you possibly have in 3 days.....

Depositors from outside Nevada that were not aware they couldn't play from home.

Scott

The issue is the use of Verifi, to provide phone triangulation. Online sports book provide service no problem, you can goto loc-aid directly & determines locations no problem regardless of cell provider, lte/4g etc.

It's UP use of Verifi - there are a myriad of cell location services that could be used as well use of loc-aid directly. Is UP considering using another provider for this as Verifi is not up to task. It's not Verizon's fault that UP did not do there homework prior to launching with a substandard location validator, no calls to Verizon can fix this.

Again are there any plans for UP to rectify this or switch providers of location services?

here is an email I received from customer support:


All your flags have been verified. We are having problems with third-party geo-location services. We apologize and working on this issue.

I'm sorry that you've tried all these things and we're still not able to geolocate your phone. The main problem is that AT&T/T-Mobile/Sprint phones will often "ping" (connect) to Verizon cell phone towers, and Verizon is still not working with us to geolocate.

Please be assured that we're making this technical issue our #1 priority. If you're experiencing intermittent Nevada verification location please continue to try logging on throughout the day and you may catch the right cell phone tower.

We totally understand what a frustrating user experience this has been for you, and that's why it's our top priority. We know what the issues are at this stage; it is just a matter of getting Verizon to resolve the situation.



thanks customer support!= - glad it's being looked into!!

When can we see PLO tables? =(

thats what im wondering is it that hard to add a couple plo tables or some superturbo sngs or multi table sngs.

What's the traffic like?

I am almost certain it is an issue related to Boarding pass data corrupting your user information. I just tried to sign my father up (he is a prime example of people who never played on anything but a Kindle dying to try out legal online poker). He just moved to Vegas a year ago and has a boarding pass. The UP registration page told me that his phone number and SSN did not match the boarding pass info. We tried to use my Mom's phone number and that worked, but her SSN did not.

I went by Boulder Station to see what phone number was linked to my boarding pass. It was a number I have not used in over ten years. I had them change it. But I don't know when or if their systems link up.

When I signed up I was automatically verified based on my boarding pass data.

It really is not hard to imagine that the casino software is somehow giving preference to that data. If you try to locate a phone number I have not had in ten years it might show up as in state or it might not....

Please don't take this the wrong way but if you make outsiders jump through too many hoops they won't bother. The cell phone triangulation thing is a big hoop. You may not see it that way, but it really is. Another hoop is the 3 day waiting period for cashouts for visitors. You will get lots of local pros etc. but you may not get many visiting fish. They can play live a lot easier while in Vegas than at UP. I don't want to be too negative here but that's the way I see it. IMO, now that you have your foot in the door in Nevada, perhaps you can try and eliminate the cell triangulation thingy at a later date.

Ok so I have got phone location verified. And I have emailed I.D to customer care, But how do I get a pin number for making a deposit. Do you have to wait till they verify your I.D first.

Nothing to do with boarding pass right now. You could enter 1234567 and it would still work exactly the same.

We're going to integrate boarding pass in the future as part of our VIP program, but for now it has nothing to do with your verification.

There are more local fish in vegas then pros.. But I do agree the phone thing maybe was not planned out to well.

http://www.pokerscout.com/SiteDetail...oker&ab=561390