While I was playing I got disconnected. The poker client totally closed.
Restarted the client and it said I was not verified to be in Nevada

I closed client and restarted my AT&T iPhone.

Reopened client and bingo I'm good.

Problem is I was in a hand OTb when disconnection occurred. Hand was something like 82o but I mean wtf?

That situation kinda sucks nuts.



Can someone please explain in detail how your Nevada location is verified?
Phone physical location only or that and ip location?

By me typing YES to the text message yesterday -
I don't see how ULtimatepoker can access the location of my phone at any time....
I didn't know that was possible without some app of sorts open and running...

There's no all-in protection if you're disconnected in the middle of a hand, is there? I watched all day yesterday, never saw myself disconnect, then as soon as I solved my cell phone issue, and began playing, I got disconnected, then got reconnected, then got AK and raised with it, then got a couple callers and flopped an A, made a nice sized bet, then got disconnected again...couldn't get reconnected until well after the hand was over, was kicked off my seat, and with no hand history, not sure if I had all-in protection or not, but looking at my balance, I don't think so.

damn, still not able to verify my location. I am about 20 miles outside vegas, about 10 miles from the cali border. where I will be living for several weeks. my phone is right beside me and its thru Tmobile contract, and its a Samsung 1759 if that helps. no idea what LTE is or how to shut it off, but its showing all my location services on the phone are on. does it help to reboot either the computer or the phone to clear out old cookies?

If you go to a station casino and make a cash deposit can you use your laptop in there sports book to play poker.If this has been answer sorry.

If your cell phone is on, it's always capable of listening for things like incoming phone calls, text messages, time of day updates, etc. In addition to this capability, there's a few more back-end things your phone is able to do, including the ability to receive some sort of ping signal from some company like an online poker site that wants to ping that phone. Through some sort of odd process called triangulation which probably involves 3 cell phone towers or something like that, either your phone responds with it's approximate location, or there's some other means that the online poker site has to determine the location of the phone. That's about as far as my understanding of it goes.

So, yes, they use both the location of your phone, by constantly pinging it, and your IP address of your computer, as well as a few other ways to make sure you're really in Nevada.

The fact that you texted "YES" was only one of the extra steps to make sure there was a real person responding to the text.

Well that blows...

Cool to see 2p2 members working together with the phone issues and trying to solve them. I'm sure the understaffed UP team appreciates the extra assistance.

So I think this is how it works. It was mentioned that the Nevada regulations required a dual source of geo locating??? I think.

1) Typing YES to the text just verifies that you are the owner/holder of the cell phone... This gets noted as the phone to check geolocation of when you log in. Typing yes isnt verifying anythin other than you have the phone.

2) When you log in, it verifies your IP (the IP of your ISP that your laptop appears to be using), is located within the state of NV.

3) It then verifies the phone that you attached to your account with the YES above, is currently in NV using cell tower geo location (via triangulation).

2&3 happen everytime you log in.

Got an answer from att they said even tho phone was issued where I live in FL it constantly changes IP based on where the phone is located so it should be giving off a Las Vegas IP and that shouldn't be the issue.

There is something wrong in using hotspot for your laptop that you use to play tho, hope someone figures it out.

Now back in room where I paid for wifi and I'm playing. it verified location with new phone. So you see it's a hotspot issue.

Try logging in from wifi somewhere.

You really are an incredible nit. Btw, you don't have to wait because Dax already said that early adopters will be given credit for their hands in the event that a rewards system is introduced.

I am ticket 3356 and just sent this email to support about it still continuously showing my location as NOT BEING IN NV.

"

Tosupport@ultimatepoker.com







please call me 702-XXX-XXXX to try and resolve this. ill be awake for most of the night and please don't refuse to call just because its late. its not accepting my location as NV. I am at the goldstrike casino in Jean NV, and I am using a Verizon Broadband modem for the laptop, but the cell is NOT with Verizon, its a Samsung 1759 with Tmobile and it worked fine for texts and verification. not sure what LTE is or how to shut it off or if that's a different problem, I was also able to deposit without issues as u can see, also I tried rebooting both my phone and laptop but it didn't help. I fear I am too close to the cali border, about 8 miles, and I wont be in vegas for a few weeks because I can live here off comp dollars rent free unlike vegas, so I cant really go back to vegas.

I could be wrong, but I think it accepted me as NV when I first logged in yesterday but at the time I was waiting to have my ID docs verified so I still have not been able to play even once.

is the issue my phone or my internet? please dax, give me a call, u can find my phone by looking at my online poker acct or looking up my stations casino info maybe. I will send u a PM also with contact info

OK, I am officially frustrated now.

My AT&T phone, the AT&T burner and now a T-mobile burner all fail. I don't want to complain. I want to understand the problem and find a solution, but I am confused and disgusted.

Dax, other games besides hold'em should be added asap. A lot of the people that do play poker at stations casino often enjoy omaha h/l. I suggest you add a variety of poker games to attract more diverse players. There have been a lot of suggestions for games other than hold'em. Thanks dax

lol it sounds like they got this thing to hit the ground running without a hiccup. Yea I think ill wait a few weeks/months whatever. I don't like headaches and technology in general gives me headaches let alone technology that doesn't work. You guys have fun I'll see you in a few weeks most likely.

And 50bb max wtf?? No verizon?? Windows only?? dummmb

If only I lived in Vegas and I could jump in my car and had hundreds of live cash games within minutes.... o wait

Take 2 aspirin and try again in the morning, lol. Keep trying that's all you can do. I hope Texas jumps on the bandwagon soon. Good luck to all that are able to play.

Though I completely agree with the sentiment of being annoyed with Windows only, there are only 4 clients I know of that are for Mac (in the world). PokerStars, Full Tilt Poker, PKR, and (horrible software) Party Poker. Definitely correct me if I'm wrong.

I know several sites (titan, 770, etc.) have web-based Flash sites, but those honestly suck...

I hope more sites put priority on Mac clients, but I don't begrudge UP on not having one up yet. Wait a few months and then it should be expected...

add superturbosss

25 to 30 tables running right now. Wow. Last night there were about 15. Not bad either but GROWTH!

As an outside observer I see a real concern here. It's taken the braintrust of 2+2 along with interaction with the product manager to get players location verified. Now that's fine and all but what about the recreational players who don't surf 2+2, I'm sure they're not going to be jumping through hoops to figure it all out if they encounter problems (remember they're just playing for fun). Furthermore, UP support seems pretty clueless as to how to troubleshoot location verification related problems. So UP better get a good FAQ/troubleshooting guide up on their website pronto or explain to their CS reps how to troubleshoot these issues. Those customers that try and give up may not return. And try telling one of them that they need to go out and buy a burner lol. So obviously the ideal would be to find a technical solution to facilitate verification but barring that, the suggestions above stand.

Good point. Surprised there's not a FAQ on their site at the moment.

+1

They don't seem to actually have any clue what is wrong. Somebody has to be able to look at the logs and determine why verification failed and stop with the "It is a Verizon or LTE issue"

I am an online poker vet, on 2+2, have lived in Las Vegas for over ten years, have reconfigured phones and bought new phones in the last two days trying to make this work. No progress. I don't care about the money I've spent. I am personally very interested in this being a long term success.

But if I can't make it work from my home in Las Vegas...

So my wife and I landed in Vegas later this afternoon.

I couldnt get the login to work right off the back i had to turn my iphone off and on then reset the network settings

then presto! im playing SNG's

if i can help anyone just pm me

took some funny screen caps and posted it in this thread!
http://forumserver.twoplustwo.com/16...l-10k-1327622/

You do realize that this is exactly what this process is? The this whole mess is the testing process to create the system. Being first to market was worth enough (in publicity +) to outweigh the customers they will piss off in the process. So try your best, sent your problems, and let them work out the kinks.

WOw, awesome, please Cali one time! Though I'm worried about all of you guys in the thread joining in.