They could solve the Verizon issue by writing an iphone/android app that utilizes the GPS to feed location info to the site rather than relying on SMS triangulation.

Yes, it will receive the inital SMS, you reply with YES, then it sends a confirmation shortly after your reply telling you to go play.

I am NOT saying anything of the sort! I just posted my experience to see if anyone else was sharing it. I have no idea what goes on with poker sites! Ask someone else.

Very easy to spoof location in an app, much harder to spoof location using triangulation of cell towers. IMO

Looks like UP needs more tech support for id verification. And their own sub-forum on 2+2.

Not sure I agree with that. Every local news outlet reported on the site opening yesterday. It has also been all over the place online, not just 2+2.

Ah . . .ok . . .was just a thought. Thanks for the reply and the info.

Went To Palace Station to deposit, was easy. Signs everywhere and all dealers wearing shirts for it.

Think I'll try the target phone so I can use my phone as a hotspot and not be dependent on Wi-Fi.

So when I try to log in, I'm told that my Nevada Location can't be verified, despite having an iphone 4s and AT&T.

I did, however, receive a text message saying my mobile phone was verified.

When I go to my account status page, all are green except for Nevada Location.

Does this mean there is a problem triangulating my Nevada Location from my cell phone when I log in? Or does this mean there is another issue?

Those of you who can't log in correctly, do you have green verified tags next to mobile phone or nevada location?

This is not looking good man. I used to be a huge grinder, am eager to get back in the game, but looking at your priorities, you guys have made a mess of this.

You've got plans for some kind of drop off and pick up system for winnings - why do you do this when there's mail or electronic payment? Why are you wasting time and capital?

You've launched with no mac client, none of the features which will let players multi table and pay you way more rake. ****ty support.

The online poker boom has come and gone, and it looks like you've learned nothing.

The reps will read this and think, uuuh how can I respond in a way that doesn't look like I'm blowing him off at the same time as making my company look good.

Don't respond, send this to your CEO. If I was head of operations I would be embarrassed.

What other product has such a demand that consumers who haven't even had any for years are lining up and begging you.

Don't worry about your competition, Poker Stars still has half a billion dollars to repay before they can compete with you.

Get your **** together.

LOL, it certainly does have an option to turn off 4G/LTE or rather, there is no option to turn it ON!!!

iPhone 4s is a 3G phone

Log off, then on again after the confirmation text message. It checks location upon login.

Initially when I DL I ran instead of saving, this gave me an error and would not install...

So just DL/SAVE then find the exe(I put mine in Downloads by default) file and it should work fine.

No, you do that please.

This is the first day of a field trial, it seems to be an astounding success so far.

Linking in to the casinos and the tourist market is fantastic for the site. How many tourists go to Vegas for conferences and the like who will get the message that the site exists from the casino staff? I mean its not like tourists/conference types in Vegas go to casinos for shows or meals or anything.......

I would like to award myself an award for avoiding the profanity filter by keeping my mouth shut, something you should have tried.

Not sure what your point is... 1) that has already been mentioned and answered by Dax. 2) I was responding to someone that said turning on GPS would solve the issue for those not getting location verified.

Reading or grunching??

Hey guys, thanks for the overwhelmingly positive response on Day 1 and 2 of our launch. There have been a lot of duplicate questions, so I thought I'd take a moment to put them into a launch FAQ. Be aware that anything in this FAQ might change, but I'll do the best I can to put info in here to get you up and online.

What do I need to play?

Aside from a network connection, you'll need a cell phone on AT&T, T-Mobile or Sprint networks. Additionally, you must be able to receive text messages from short codes: ours is UPOKER (876537).

Wait, what? I have Verizon.

We use your cell phone to triangulate your position in Nevada. Verizon has not approved this contract, so if you have issues, please call them and voice your concern. Tell them you want to play on Ultimate Poker and Verizon doesn't support location triangulation.

I'm not getting text messages from you.

Make sure your cell number is correct (duh). Then call your cell company and ask them if "short code" SMS senders are blocked. If you can get them to unblock it, great. Please let us know if you manage to do this - we're dying to know how.

I can't be location verified, but I *am* on AT&T, T-Mobile or Sprint.

If this is the case, you might have an LTE enabled phone that's using a nearby cell phone tower that won't location verify (for us). If so, try disabling LTE (google it) and relogging in.

I have another cell carrier (MetroPCS, Virgin).

Sorry, we don't support those carriers yet. We're busting our butts to do so, though.

I haven't been verified yet. Should I go to the casino and deposit?

NO! Part of Nevada regulations include multi-factor authentication (MFA) to withdraw. Our MFA requires that you enter a PIN that we send to your cell phone in order to cashout. If you haven't verified your cell phone, WE CAN'T SEND YOU A PIN. In order to not screw this up, we don't allow you to deposit until you've verified your phone.

Can I get a "drop" phone?

Yes! Several people have reported picking up a cheap phone, enabling it on AT&T and successfully logging in. Here is a list of verified phones and/or locations you can buy them:



What if I'm on a Mac?

You can still play on an emulator. If you don't have one, download and install VMWare (it costs $200 or so), and we'll reimburse you once you play about $200 in rake. We originally freerolled people this, but someone posted it on a Mac forum, and, well, sorry. Bye, bye freeroll. Email us once you hit about $200 in rake and scan a receipt, and we'll credit your account with $200.

I'm getting some sort of weird certificate error when I try to download it.

This is caused by internet explorer and an error with our certificate. You can still install it by "Save As", then find the file (It's called UltimatePokerSetup.msi) and run it.

You can also use Firefox or Chrome.

You can also lower the security on the internet zone temporarily, if you know how (and want to avoid FF and Chrome).

My Norton said that this file was bad and it didn't get downloaded?

It's in your Norton "quarantine". Remove it from there and you'll be good to go.

This is not looking good man. I used to be a huge grinder, am eager to get back in the game, but looking at your priorities, you guys have made a mess of this.

If you are a huge grinder looking to get back into the game, this is obviously not your ticket, and was never meant to be. This is an initial launch that could be thought of as a beta which took us all by surprise. It hasn't been advertised or publicized significantly at all....yet

You've got plans for some kind of drop off and pick up system for winnings - why do you do this when there's mail or electronic payment? Why are you wasting time and capital?

I guarantee they will be able to send checks both electronically and via snail mail.

You've launched with no mac client, none of the features which will let players multi table and pay you way more rake. ****ty support.

This has essentially been a beta launch. I can also assure you that a MAC client is right around the corner. Read the thread, Dax has addressed this.

The online poker boom has come and gone, and it looks like you've learned nothing.

I think they've learned a lot. The fact that they are going to be offering competitive rake with pokerstars, and hopefully a vip program equally competitive means they put some thought into this. Dax has also been on these forums a long time and knows what players demand.

The reps will read this and think, uuuh how can I respond in a way that doesn't look like I'm blowing him off at the same time as making my company look good.

GTFO with this. Dax has been awesome and answered questions almost 24/7 in this thread. And he'll probably answer you directly.

Don't respond, send this to your CEO. If I was head of operations I would be embarrassed.

What other product has such a demand that consumers who haven't even had any for years are lining up and begging you.

Don't worry about your competition, Poker Stars still has half a billion dollars to repay before they can compete with you.

Can't even address this seriously

I was allowed to make a cash deposit at the Red Rock cage before my phone was verified. I didn't know about the PIN, otherwise I would have waited. Just fyi.

Get the word out will make and keep the games good.

With actual regulated US poker with easy deposit options (at some point), we should expect some type of mini-boom when they start advertising during the wsop. All those riggy little fish that couldn't deposit, wouldn't deposit or flat-out just didn't trust offshore sites, will now likely want to give it a crack.

You want 4-tables because you likely can only play 4-tables. The next guy will say it should be 8 because that's what he can handle, and so on. The truth is, aside from nano and a couple others, any 24-tabler is highly exploitable.

No I play more. I actually want this to work out long term

You are testing my profanity filter now.

I don't like geolocation (see legislation thread) but this is a regulatory requirement. It is your stupid government imposing this not the firm. If you want legal poker than that means sites that comply with the regulations. Fortunately that includes little things like sites that pay you out if you win.

AGREE 100%..
we have people saying they wont play here because they have to buy a ATT phone for FIFTEEN bucks..WTF..
we haven't had poker since black Friday and these guys whine because they cant multi table 12 tables AND get a rakeback when Nevada specifically said they WOULDNT do that. and then every third post is about how they can get around the system with a cellphone and a VPN.
JESUS CHRIST GUYS..if you are a good player, just pay the $200 plane ticket and fly our for a week..you guys are incredible..if you THINK you can play here on a VPN, why the **** aren't you playing on stars or FT. stop wasting dax"s and our time trying to finagle answers about how to play UP in texas or new York city..You will be caught and then you wont get to play on any of the legal sites you NITS.....its been 36 hours and the table are filling up. in 4-6 weeks, there will be 2500 people or more here playing and the glitches will be ironed out

STFU if you don't like the first day of the new world order
peace out...dirkdigler69

wow you guys are really cool. lock should learn a thing or two from you. wish UP would go global soon.

The cynical part of me says that the cashout system is to get you to visit the casino while armed with cash.

Yeah, because Stars didn't work out long-term. What makes you think 12 tables or whatever will not make it work? The fish go bust? Go get more fish. That's what they do at casinos. There's no UIGEA to get in the way of people depositing. Your fears are unfounded.