*** Ultimate Poker General Discussion Thread *** See first post for FAQ link!
05-13-2013
, 05:10 PM
YOU GOT IT
You sir win a prize for figuring out my whole post
Even nailed the Knish reference . If you are in Vegas send me a pm
I have a prize
Oh and YES I do need the money who does not? All those scumbag so called TV Pro players? That all of you worship. LOL
The same ones that stole all the money . Oh wait they did not know they would not do that . LMAO So yes I admit I need the money. I enjoy getting paid all the time as opposed to once a week or 2 weeks .
The same way day jobs get paid cash . But the 90% of you fools whom never take money off the table or site can hate . Your the ones making my life better.
You sir win a prize for figuring out my whole post
Even nailed the Knish reference . If you are in Vegas send me a pm
I have a prize
Oh and YES I do need the money who does not? All those scumbag so called TV Pro players? That all of you worship. LOL
The same ones that stole all the money . Oh wait they did not know they would not do that . LMAO So yes I admit I need the money. I enjoy getting paid all the time as opposed to once a week or 2 weeks .
The same way day jobs get paid cash . But the 90% of you fools whom never take money off the table or site can hate . Your the ones making my life better.
05-13-2013
, 05:15 PM
Quote:
I would also like to add to this story as a warning at dealing with these Ultimate Poker people. I travelled to Las Vegas last week on vacation and I found out through billboards that the new site was up. Found this thread, read through it, and eventually went to the casino where I saw the billboard and deposited. Later on, when I started having trouble with the software, I made my first post requesting help. It was subsequently ignored.
I ended up requesting a cashout. It was stated in the thread that cashouts were processed multiple times throughout the day and that one of the big benefits of using their site was the ability to get your money immediately after a big win. My cashout was not as quick as they promised. I sent an email to their support address to get an update. Another attempted contact with their support ignored.
Finally, I did receive a confirmation email stating that my cashout was ready to be picked up at any cage. Their email specifically said it was "available right now" to be picked up at any Station cage. I was staying on strip, so took a cab to the closest cage (Wild Wild West). As with the quoted poster, the cage people were simply unable to give the cashout that was "available right now". They had no record of it. When I showed them my confirmation email, they looked at it in disbelief as their system was simply showing no record whatsoever. Apparently, Ultimate Poker does have an internal phone number to deal with support issues. When the cage supervisor at Wild Wild West tried dialing that number multiple times, Ultimate Poker simply couldn't be bothered to answer the phone. So, with the cage supervisor now involved, I ended up waiting 25-30 minutes, and was then sent on my way - emptyhanded with no money. He did hand me a rather funny business card. It was a card containing Ultimate Poker's contact information. On it, it said that an email sent to their support would be answered within 30 minutes or less.
So, I take the cab back to my hotel. I had the cab waiting the whole time, since I hadn't expected to wait 25-30 minutes for a simple cashout, so thanks to Ultimate Poker, I am now out a decent chunk for cab fare with nothing to show for it. Hours later, I get a call from the cage supervisor at the Wild Wild West (who I'd like to mention was extremely professional and helpful). He says my cashout is ready. I ask if Ultimate Poker gave any reason for what happened. Nope. They said nothing.
So, I paid a second cab fare, picked up my cashout, and left Vegas the next day. I was pretty annoyed by this point at the site, so I attempted a now third contact with them. I emailed both support and player care. I explained the situation, explained how they completely wasted my time and money, and indicated that I would like some type of credit to compensate me for the giant inconvenience. Can you guess the reply? Obviously, no reply. Especially not within 30 minutes.
The default defense I've read in this thread when someone mentions some gross incompetence on the part of the site (wow, there have now been so many) is that it's a new site and its a beta test, etc etc etc. That is completely unacceptable. There are certainly alot of customers unfamiliar with this thread, and have no idea they are apparently signing up for a beta test with a site who promises one thing and then does not deliver it. They simply saw advertisments indicating a site was ready to play on.
Ultimate Poker, you are charging your players full rake. As such, anything less than full customer service is an insult.
I ended up requesting a cashout. It was stated in the thread that cashouts were processed multiple times throughout the day and that one of the big benefits of using their site was the ability to get your money immediately after a big win. My cashout was not as quick as they promised. I sent an email to their support address to get an update. Another attempted contact with their support ignored.
Finally, I did receive a confirmation email stating that my cashout was ready to be picked up at any cage. Their email specifically said it was "available right now" to be picked up at any Station cage. I was staying on strip, so took a cab to the closest cage (Wild Wild West). As with the quoted poster, the cage people were simply unable to give the cashout that was "available right now". They had no record of it. When I showed them my confirmation email, they looked at it in disbelief as their system was simply showing no record whatsoever. Apparently, Ultimate Poker does have an internal phone number to deal with support issues. When the cage supervisor at Wild Wild West tried dialing that number multiple times, Ultimate Poker simply couldn't be bothered to answer the phone. So, with the cage supervisor now involved, I ended up waiting 25-30 minutes, and was then sent on my way - emptyhanded with no money. He did hand me a rather funny business card. It was a card containing Ultimate Poker's contact information. On it, it said that an email sent to their support would be answered within 30 minutes or less.
So, I take the cab back to my hotel. I had the cab waiting the whole time, since I hadn't expected to wait 25-30 minutes for a simple cashout, so thanks to Ultimate Poker, I am now out a decent chunk for cab fare with nothing to show for it. Hours later, I get a call from the cage supervisor at the Wild Wild West (who I'd like to mention was extremely professional and helpful). He says my cashout is ready. I ask if Ultimate Poker gave any reason for what happened. Nope. They said nothing.
So, I paid a second cab fare, picked up my cashout, and left Vegas the next day. I was pretty annoyed by this point at the site, so I attempted a now third contact with them. I emailed both support and player care. I explained the situation, explained how they completely wasted my time and money, and indicated that I would like some type of credit to compensate me for the giant inconvenience. Can you guess the reply? Obviously, no reply. Especially not within 30 minutes.
The default defense I've read in this thread when someone mentions some gross incompetence on the part of the site (wow, there have now been so many) is that it's a new site and its a beta test, etc etc etc. That is completely unacceptable. There are certainly alot of customers unfamiliar with this thread, and have no idea they are apparently signing up for a beta test with a site who promises one thing and then does not deliver it. They simply saw advertisments indicating a site was ready to play on.
Ultimate Poker, you are charging your players full rake. As such, anything less than full customer service is an insult.
That Cab driver was happy for sure
05-13-2013
, 05:16 PM
05-13-2013
, 05:39 PM
05-13-2013
, 05:49 PM
05-13-2013
, 06:57 PM
05-13-2013
, 08:27 PM
05-13-2013
, 08:59 PM
hey, you guys made the newspaper!
Front Page story on LVRJ
you guys are doing great! free publicity and everything!
Front Page story on LVRJ
you guys are doing great! free publicity and everything!
05-13-2013
, 09:45 PM
05-13-2013
, 10:53 PM
05-13-2013
, 11:17 PM
05-13-2013
, 11:56 PM
05-14-2013
, 12:46 AM
05-14-2013
, 01:26 AM
05-14-2013
, 01:28 AM
05-14-2013
, 01:33 AM