I dunno. This happens all the time right now. So yeah. gl and good riddance?

It was crashing for me as well. I uninstalled and reinstalled and so far so good.

I also used a registry cleaner before the reinstall.

UP Version 2 - Wednesday, 7/31/13

im gonna just wait it out until the new version or wsop.com comes out
I was watching a buddy play the $1 rebuy on pokerstars today..
the total purse is at $92,000.00 and first prize is $12,000.00.
for $2 you can come in after the first hour and have 32,000 chips.
I mean really guys..$2 to win $12,000.00
that's 6000-1 on your money
it makes my stomach turn that as U.S. citizens, the land of the FREE.
we CANT play on a site that is legal in Canada mexico the Bahamas, Russia, china and 90% of the planet
$2 to win $12,000 and tomorrow they will break the world record
300,000 players $1 buy in $75,000 for first, and a $375,000.00 guarantee'
idk..maybe I should just move to costa rica.
I have been offered a good deal

I don't know why...
but the way you type
on
here
puts me on tilt...
Please god start typing like a...


normal person

Happens to your #1 raking player as well UP!

Ultimate Poker : I want to say good job as to the product that was brought to us as the first legal site . With all the complaints and such it's crazy to think that people are not happy.

That being said I fall on the fence . I was doing great on the site and then what has been discussed with the untimely disconnects and such started happening I chose to withdrawal and wait.

I am hoping and waiting fo. r version 2.0 and am ready to get back at it. I do not need to complain and ask for comps or refunds . The choice s up to the player if you don't like the product don't play.

There are many options in the state to play poker. Take a break kid's and wait and see how the new version works for you. I have been reading the complaints and at the start I had complaints and some made public. My biggest thing is the customer service not the product itself but again I must realize that they have a ton of emails flooding in and pm's from 2+2 . I don't care how much you have wagered your not special untill you are a v.i.p and maybe then Ultimate can eventually assign hosts to certain players so there questions and concerns can be answered in a timely manner as opposed to the robotic answers that come fom the support number.

Just some suggestions . I have a ton of hours and rake paid . I don't want refunds or points or rake back. I want a human being that can answers my questions and concerns when I have them.

My guess for 2.0 Scotty is June 25th . I hope it goes smooth and is everything the players expect.

The Agnostic

LOL at this dude's chip stack and even someone else comments in the chat box about it before bolting. ALSO! I was sitting with 800...Left the table to see if it would fix it and sat and it sat me with $300! lmao

And yes I know I said I wouldn't play unless they would make me whole on my complaint and I believe they will and the friday/weekend games are too good to pass up until I see what their verdict is...A+ support and totally understandable with their early soft launch and if they make me good it's all good otherwise I am gone for good.

wat

wat

wat

wat

wat

Just had "the crash" for the first time

Curious if they're actually giving refunds for these (I'm assuming no, so I haven't emailed--I was playing SNG's anyways, & am unsure how'd they'd even calc the amount of monetary damage), can anyone confirm?

Anyways here's the event log of it, just because no one has been posted one yet (Warning: May burn the eyes of those not accustomed to such things)

Faulting application name: TNClient.exe, version: 3.0.4273.0, time stamp: 0x51124caa
Faulting module name: TNSock.dll, version: 3.0.4273.0, time stamp: 0x51124c25
Exception code: 0xc0000005
Fault offset: 0x0000f64f
Faulting process id: 0x1ae8
Faulting application start time: 0x01ce6a75abf497a4
Faulting application path: C:\Program Files (x86)\Ultimate Gaming\Ultimate Poker\TNClient.exe
Faulting module path: C:\Program Files (x86)\Ultimate Gaming\Ultimate Poker\TNSock.dll
Report Id: 81245e61-d677-11e2-b935-485b3927038e

2 seconds later...

Faulting application name: TNClient.exe, version: 3.0.4273.0, time stamp: 0x51124caa
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0150010
Fault offset: 0x000847db
Faulting process id: 0x1ae8
Faulting application start time: 0x01ce6a75abf497a4
Faulting application path: C:\Program Files (x86)\Ultimate Gaming\Ultimate Poker\TNClient.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 8299ecda-d677-11e2-b935-485b3927038e

Maybe already answered, and apologizes if it has been, but will the tournaments for VIP members be running today?

I had my first crash yesterday.. I was playing the $1 sat to the ME and for the 1k guaranteed...i was at the final table at one when it happened and couldnt get back to my table kind of tilting but $h1t happens I guess....

This is not a complaint in any way, merely a question:

Why did UP decide to build the software from the ground up instead of buying a prebuilt package and only tweaking it to their liking?

Couldn't they just buy UBs software (which I actually kind of liked) and tweaked it for their own use? Obviously it would have been submitted to the Nevada Gaming Commission for testing and to make sure that the code did not give anyone an unfair advantage. Seems like that would have eliminated a lot of these glitches and missing features.

Just wondering...

These VIP SNGs runnning from 4-6 today?

I am trying, but I can't imagine a logical explanation for offering a guarantee tournament but not wanting to tell anybody about it until an hour before it starts.

Answers are in this article:
http://www.reviewjournal.com/busines...nal-background

Thanks UP for this VIP SNG promotion. Just placed 1st in one of them and unfortunately took 2nd in another. Can't beat that though. Thanks again guys for continued excellence in CS department.

July 1st

...if dates cannot be duplicated and are on a first come first serve basis, then I change 7/1 (already chosen) to 8/1.

the CEO says at their peak period on momday they had 1100 players seated.
I would say that is absolutely not true unless he is counting play money players , which is a waste of time. they average about 400-450 players if you go by pokerscout.com.....lets hope they get up to 800-1000 players when the new version comes out

From software improvement thread. I get the impression that UP reps give this thread more attention so thought I'd copy here...

We have 20 forms of poker in the library, which is more than any other platform. Eventually we will put them in the poker lobby. We also have a full-fledged gaming platform that we could launch in markets, such as New Jersey. With casino games, we would put them in a separate lobby and keep a specific lobby just for poker.

(emphasis added)

Way to stick to your guns...

I just wanted to pop in here and thank Scott for doing such an amazing job.

I also did my first check cashout and it was pretty good. Requested on 6/8 and received on either 6/14 or 6/15.

This absolutely needs to be posted here, because it's either someone's idea of a sick joke or this guy is in dire need of being fired. Also, my name is not Erik.

Hi Erik,

I was able to locate the hands in question in which you timed out, I have posted them below for you to review as well inside the Ultimate Poker client:

#4182258
#4182273
#4182288
#4182292
#4182295
#4285348
#4285349
#4285438
#4285441
#4285445
#4285456
#4285459
#4285463
#4285466
#4285495

I would like to credit your account for all hands in which you posted the blinds, this comes to a total of $1. Please review the hands referenced above and let me know if you believe that you had a rightful claim to any of the pots that you were involved in and lost as a result of this software crash, I would like to seek a resolution that you find fair and satisfactory.

This is a software malfunction that is happening with our client on your computer and not our server, no other players on Ultimate Poker were affected during the timing of these hands that I am currently aware of. We are happy to reimburse you as a courtesy since these software problems were unexpected. Going forward, further monetary loss from your play on Ultimate Poker in which you experience these technical issues cannot be refunded back to you without both Ultimate Poker and yourself working together to try and troubleshoot these issues in a more in-depth manner.

Sincerely,

Brett F.
Player Care Ace
Ultimate Poker

God I can't wait for this new software