I'm not in NV and can't play at UP, but I would ask of some of the posters:

Cut these guys some slack....they just got done slogging through regulation hell...got some "ok" software developed and got legal US online poker going...making history in the process.

I am pretty sure they don't like having to make their customers jump through hoops (triangulation with only certain networks available) any more than you like jumping through hoops....Will there be less fish (pronounced tourists) because of this?...probably...but they have no options here....this is legal online poker on US soil...and I am sure it is regulated to within an inch of it's life.

Just give these guys a chance to help customers get registered...geolocated...and work on software issues/new games...etc..etc

This is a two day old baby here....it will be a while before it starts walking.

1.
- So.. what is to stop someone who knows someone in NV and use their phone number? IF I have a family member in NV I could just tell them 'hey whenever you get a text from "______" just accept.' (or whatever the process UP makes the texter do)

- Then obv. use a NV IP address?

2. What if someone from another state visits NV then plays and wins some, then goes back home? Can they send them a check to a different than NV address? Or what is that process?

OK. I guess I am wrong. I assumed that regulations would require that somebody checked an ID at some point in the process. Of course, I also assumed that the cage at Boulder Station could do that. They informed me that they only do deposits and withdraws and could not verify my wife's ID.

So, a visitor is really supposed to email a copy of their ID before they can play?

I just verified with our engineers that the buffer is only 1.5km. You shouldn't have trouble in Jean, NV. If you are having trouble, it's likely our loc-aid timeout issues, so keep your eyes peeled. As soon as we fix it I am going to make a very large post in the first post stating so.

Sorry that I couldn't get the engineers to email you directly. As you might imagine, they're swamped, just like support, trying to smooth out the cell phone issues.

Nice post, totally agree

I'm not sure how people don't understand. 50bb to start creates an environment to retain customers. Once their player base is solidified bigger games will come.

These comments show how short sighted many of you are. Build a site. Get people to come. Retain those who come. THEN once everything is set atart invreasing limits and buyins. It's very simple to understand.

At the end of the day, we're here for the love of the game.

I snagged a video of our office today. I'm the guy who's had all the coffee.

1. We check for a variety of things to ensure someone's in Nevada, including looking for tunneled IPs, VPNs, remote desktop software, and so on. It's not impossible to play from outside of NV, but it's difficult, and we certainly don't condone it. We'll close your account, lickety split.

2. If someone wants to visit and play, they can do so, request a cashout (at the cage), and pick it up at any Station casino before they leave. There is some processing time, obviously. The best way to minimize this would be to deposit in cash and cashout in cash (then we know the funds aren't fraudulent - we can process these kinds of cashouts almost instantly - so long as you haven't WON a lot of money from a potentially fraudulent source.. then we have to review the play). Regardless - we'll prioritize the out of state cashouts pretty highly.

If the visitor is not an American (or otherwise fails the SSN age check).

Basically we need to make sure you're legally able to play (21+). We can do this smoothly if you have an SSN and address that match. When it doesn't, we need to see ID.

Dax,

I live in Las Vegas and have a Ultimate Poker account. My phone provider is AT&T, and I have a Samsung x427m which doesn't have LTE. Still my account is "Account Status: Action Required"

Please help.

+1

There's a lot of art to creating a spread of games that works. Obviously our goal is to make "tables that everyone wants to play", but adding different games often has drastic effects.

Think about a player who has $200 in his account and wants to play some $0.50/$1.00 NL, but none of those tables are running. If there's a $1/2 table going though, he might be tempted to sit down (I *know* no one here would use such awful BR management, amirite?). If he sits down and loses his roll, he may feel kinda stupid and angry about the whole thing. You might suggest that that's a win for the guy who got the money, and good for him - but this player may not deposit again, may tell his friends not to play, that the site is rigged, etc etc. I think on the whole, this hurts the ecosystem.

If that same guy plays a game he wants ($0.25/.50 or .5/1), maybe he goes broke still, but he at least gets to play for several hours and gets some ups and downs out of it. The guy who gets his money in bad and gets there is the guy who's excited about it and will play again. Those are the guys who share stories with their friends, and help grow the whole economy.

Am I suggesting that growing the poker economy is as simple as making everyone play smaller? Nah, some people just live for the gamble. Look at some of the nosebleeders - not all of them got there the hard way. What I AM suggesting is that sometimes what's "good for you" in the short run isn't necessarily "good for you" in the long run.

Who knows, though. It's just an opinion, but we want to go slowly. As much clamoring as there is for 100bb tables and bigger limits, we don't want to overbalance. Small touches.

Glad to have you aboard.

Click on the "Account Status" link at the top of the screen that says "Action Required", and have a read of the FAQ in the first post of this long thread.. There should be some tips there that can help you get into the games.

I was able to get verified. I forgot how nice it is to grab my notebook and jump into an online game anytime I want. So this is what personal freedom feels like.

Question: with the regulated poker being launched in the u.s recently umm is mastercard/visa now letting people withdrawing/depositing money to online poker sites??

i basically always had to withdraw international* checks which takes forever to get to me + clear, would be lovely if visa cards now can be used to deposit/withdraw now

The issue around VISA has (at least, with respect to us as online poker players) the merchant code. You have to identify the purchase with a merchant code - online gambling has almost always had 7995. 7995 purchases are high risk. Very very high incidence of fraud and chargebacks, and when this happens, the bank gets burned. Usually the merchant does, too, but it's a hassle and a lot of work for the banks. Over time, most issuing banks simply refused to honor 7995 transactions - blanket deny them, and they won't have to deal with them.

This is a good time for online poker for us - since we're in a regulated and legal environment, we expect things to change. I can't speak about what's coming down the pipe, but I expect that things going forward are NOT going to be like things in the past. Credit cards are a huge part of what we work on from day to day. If we get credit cards, I think you're going to see the second big poker boom as the casual player returns to the tables. The kind of player who isn't willing to pick up drop phones or send money to transaction processors overseas. The player who is genuinely going to be afraid of transactions labeled "EGOLF STORE SLOVENIA ECHECK DEPOSIT NO SERIOUSLY THIS IS SAFE WE PROMISE".

If you make a deposit to & from Ultimate Poker, that's how it's going to show up on your billing statement. There's no reason to hide in a regulated environment.

Anyway, sorry for the diatribe - the bottom line is we fully intend to support all credit cards. Timelines? I can't speak about those, but keep an eye on this thread. I'll toppost any important developments.

Boost mobile is prepaid on sprint network, does that work?

Why is there no 6max small stakes tables? Will this change?

Dax,

Thank you very much for your quick reply and help.

I bought my phone so long ago, I had a text message block on it. Called AT&T, had them unblock text messages. Answered UPOKER message with "yes" and now I am "active" and playing.

Thanks again.

Lol couldn't even get my complaints in to verizon correctly.
Any hints as to which department or individual to contact at Verizon?
You do realize the Canucks won't win a game until Verizon gets on board?

I think your launch was a success story. I have talked to a few friends in Vegas who have played (no complaints since the captcha was increased to 1/10,000) and to a few media members covering this story and I think almost everyone agrees this is a smashing success. If your biggest problem was taking a few days to verify people, that's a success.

Yeah this all makes complete sense

Try reading

I just had my first issue outside of general gameplay upgrades.

I just got home and had my phone in same place as always except it was plugged into PC to charge. I opened up UP and it said it couldn't verify Nevada location. I closed UP. Restarted phone. Now things are back to normal.

Dax

My wife has a Cantor Sports Betting account. She can log in on desktop PC without any smartphone involved. Only wi-fi. Are you saying that U.P. has a different set of regulations to adhere to than Cantor?? It sounds like your legal/legislative people shot themselves in the foot if they agreed to this provision.

Well played!