*** Ultimate Poker General Discussion Thread *** See first post for FAQ link! - Page 54 - ULTIMATEPOKER.COM -- Two Plus Two Poker Forums

Update. Sorry, the questions are coming fast and furious today.

Hey guys, thanks for the overwhelmingly positive response on Days 1-3 of our launch. There have been a lot of duplicate questions, so I thought I'd take a moment to put them into a launch FAQ. Be aware that anything in this FAQ might change, but I'll do the best I can to put info in here to get you up and online.

I NEEEEED HEEEEELLLLLLLLLLLLLLP.

Spoiler:

What do I need to play?

Aside from a network connection, you'll need a cell phone on AT&T, T-Mobile or Sprint networks. Additionally, you must be able to receive text messages from short codes: ours is UPOKER (876537).

Wait, what? I have Verizon.

We use your cell phone to triangulate your position in Nevada. Verizon has not approved this contract, so if you have issues, please call them and voice your concern. Tell them you want to play on Ultimate Poker and Verizon doesn't support location triangulation. You can call them at 1-800-922-0204, then #, 6, 6 when it asks for your number, then enter the last four of your social.

I'm not getting text messages from you.

Make sure your cell number is correct (duh). Then call your cell company and ask them if "short code" SMS senders are blocked. If you can get them to unblock it, great. Please let us know if you manage to do this - we're dying to know how.

I can't be location verified, but I *am* on AT&T, T-Mobile or Sprint.

If this is the case, you might have an LTE enabled phone that's using a nearby cell phone tower that won't location verify (for us). If so, try disabling LTE (google it) and relogging in.

I have another cell carrier (MetroPCS, Virgin, Cricket).

Sorry, we don't support those carriers yet. We're busting our butts to do so, though.

I haven't been verified yet. Should I go to the casino and deposit?

NO! You MUST have your ID verified so we know you're of age. Send your ID to idverification@ultimatepoker.com and please be patient. We're mashing them out as rapidly as we can.

Can I get a "drop" phone?

Yes. Several people have reported picking up a cheap phone, enabling it on AT&T and successfully logging in. Here is a list of verified phones and/or locations you can buy them:

Spoiler:

What if I'm on a Mac?

You can still play on an emulator. If you don't have one, download and install VMWare (it costs $200 or so), and we'll reimburse you once you play about $200 in rake. We originally freerolled people this, but someone posted it on a Mac forum, and, well, sorry. Bye, bye freeroll. Email us once you hit about $200 in rake and scan a receipt, and we'll credit your account with $200.

I'm getting some sort of weird certificate error when I try to download it.

This is caused by internet explorer and an error with our certificate. You can still install it by "Save As", then find the file (It's called UltimatePokerSetup.msi) and run it.

You can also use Firefox or Chrome.

You can also lower the security on the internet zone temporarily, if you know how (and want to avoid FF and Chrome).

My Norton said that this file was bad and it didn't get downloaded?

It's in your Norton "quarantine". Remove it from there and you'll be good to go.

Is there a way to determine ahead of time if your cell situation will work? I would hate to go through the whole process (and risk?) of entering all my personal identification information only to find out that my location cannot be verified.

So, we're starting to try to untangle the cell phone triangulation thing. Ideally we want it to work for everyone, without fail. However, it seems that possibly the reason it's failing is that some towers take a very long time to report the location.

We use a company called "LocAID" for this. If you'd like, try using their web based applet to locate you and note the time. If it's less than about 10 seconds, you *shouldn't* have problems locating. You can find this here:

http://instantlocatedemo.loc-aid.com/

My cell phone (centrally located) locates in about 6 seconds and I've never had a problem logging into our development environments.

How do I send a Bank Wire?

Spoiler:

Why do I have to give you my SSN?

We use your SSN for one reason primarily for age verification, but we are actually REQUIRED to collect SSN if you are a United States Citizen. Per Nevada Regulation 5A.110.2.d (http://gaming.nv.gov/modules/showdoc...ocumentid=2942), we can only register you if you provide your Social Security Number.

Our player care team, our supervisors, Stations team members and supervisors cannot even see it.

05-02-2013 , 03:26 PM

#1327

z4reio

banned

Join Date: Jun 2012 Posts: 4,197

Quote:

Originally Posted by BGnight

You must feel all fuzzy and happy about yourself too

Huge fail imo

Not even sure where you're going with this, but I actually made money on the deal. I felt warm and fuzzy when the agent pointed out deductions my accountant missed.

As I said, do what you like. I'm not here to be your conscious.

05-02-2013 , 03:27 PM

#1328

Gemaco

old hand

Join Date: Apr 2010 Posts: 1,689

Quote:

Originally Posted by Dax @UltimatePoker

You'll never get a hand-written check from us, and we think that our cashout process is what's going to draw people to us in the long term.

Personally, I'm a little bummed that I can't play. If I won a tournament, I'd be cashing out, driving to the casino, and asking for that in dollar bills. You know. For vending machines.

I think its soo cool that when I am in Vegas this summer (I don't live in Nevada) I can play after my tournaments from my hotel room and at the end of the week just go to a station casino and cash out, Really looking forward to that experience.

05-02-2013 , 03:34 PM

#1329

hoodskier

Pooh-Bah

Join Date: Apr 2010 Posts: 5,149

Quote:

Originally Posted by ChoakMyDee

But it's not easy. Tourists have to buy a cell phone, buy a plan, try to connect, and line up behind everyone else when they have location verification problems. Do you think a tourist is going to go to all that trouble? Really? I don't.

Most people already have cell phones so that's not an issue. The site has been running for two days, the location verification problems will be fixed at some point (sooner rather than later I'd assume).

05-02-2013 , 03:44 PM

#1330

dansm

enthusiast

Join Date: May 2013 Posts: 52

All your flags have been verified. We are having problems with third-party geo-location services. We apologize and working on this issue.

I'm sorry that you've tried all these things and we're still not able to geolocate your phone. The main problem is that AT&T/T-Mobile/Sprint phones will often "ping" (connect) to Verizon cell phone towers, and Verizon is still not working with us to geolocate.

Please be assured that we're making this technical issue our #1 priority. If you're experiencing intermittent Nevada verification location please continue to try logging on throughout the day and you may catch the right cell phone tower.

We totally understand what a frustrating user experience this has been for you, and that's why it's our top priority. We know what the issues are at this stage; it is just a matter of getting Verizon to resolve the situation.

got an email from customer support, regarding the lack of location verification going on, thanks customer support!= - glad it's being looked into!!

dax should learn a little customer support it's not very professional to blame another company for your shortfalls, using Verifi & not directly using Loc-aid or one of the other cell phone triangulators is not Verizon's fault, but a shortcoming on UP not checking this out before launch. But all in all hope it's resolved soon

05-02-2013 , 03:52 PM

#1331

Scottyy

veteran

Join Date: Mar 2006 Posts: 3,466

Quote:

Originally Posted by Horribleplay702

Am I building station points for playing? I'm giving all this rake =(

Not today but you will in the future

Scott

05-02-2013 , 03:53 PM

#1332

parisron

Carpal \'Tunnel

Join Date: Jan 2007 Posts: 19,763

When cashing out and requesting the stations casino pickup, you will get a check and not cash? Will you be able to cash that check right there at the window for no fee?

05-02-2013 , 04:04 PM

#1333

Online Veteran

Pooh-Bah

Join Date: Jun 2009 Posts: 3,609

Quote:

Originally Posted by parisron

When cashing out and requesting the stations casino pickup, you will get a check and not cash? Will you be able to cash that check right there at the window for no fee?

Please tell me this is not the case. Certainly they pay out in cash, right?

05-02-2013 , 04:05 PM

#1334

Scottyy

veteran

Join Date: Mar 2006 Posts: 3,466

Quote:

Originally Posted by parisron

When cashing out and requesting the stations casino pickup, you will get a check and not cash? Will you be able to cash that check right there at the window for no fee?

Two ways to cash out

1) Request a check that may take 7-14 days
2) Station Cage (may take up to 72 hours) in CASH

Scott

05-02-2013 , 04:11 PM

#1335

ShouldI

grinder

Join Date: May 2012 Posts: 439

Has anyone successfully cashed out yet?

05-02-2013 , 04:14 PM

#1336

PokerXanadu

Carpal \'Tunnel

Join Date: Oct 2006 Posts: 10,583

Quote:

Originally Posted by Scottyy

We have and I have answered the question regarding Americans. IMO it is a major mistake that players make statements saying what a business has or has not done.

Scott

Please provide the link to your answer as I have missed it. And are you confirming that you have asked the IRS directly their guidance on this matter? You are saying that the IRS responded to your site's direct query as to what reporting they expect from your site?

05-02-2013 , 04:16 PM

#1337

scottyno

grinder

Join Date: Apr 2006 Posts: 649

I deposited $10 via instant check 2 days ago to try out the software, liked it, tried to deposit more today the same way and it was denied, not sure why, emailed support but that could take awhile to hear back. Anyone have a similar experience?

05-02-2013 , 04:21 PM

#1338

Superfluous Man

Pooh-Bah

Join Date: Aug 2004 Posts: 5,295

Quote:

Originally Posted by BraveJayhawk

The flickers on the Strip can pass them out instead on stripper cards

This is a pretty good idea.

FWIW I keep degenning on this site for some reason even though the software is infuriating. I guess the novelty hasn't worn off yet. Dax, please if there's rakeback can you make it retroactive to when we started playing? Or at least give us some Station Points or something for playing during this early phase?

05-02-2013 , 04:21 PM

#1339

parisron

Carpal \'Tunnel

Join Date: Jan 2007 Posts: 19,763

Quote:

Originally Posted by scottyno

It takes several days to clear your bank and you can't do another one until it does. You can use other deposit methods tho.

05-02-2013 , 04:24 PM

#1340

sethseth

old hand

Join Date: Sep 2007 Posts: 1,342

Quote:

Originally Posted by sethseth

I am surprised to see this many people signing up on UltimatePoker. The biggest advantages are the LGC oversight, and going down to the casino to cash out when you win a tournament, but it comes with a HUGE downside of only being able to play in Nevada.

You can already deposit on Bovada with Visa, Western Union, and Moneygram, and on SealsWithClubs indirectly with bank account, wire, or at 7-11, CVS, or WalMart.

According to timormson, 10 day Bovada cashouts is reasonable considering the site has 20x the number of players. Seals has 2-4hr bitcoin cashouts. UltimatePoker is going to have to rely entirely on it's advertising to pull ahead of these competitors who already have mobile apps, mixed game support, no verification hassle, and no Nevada-only limitation.

Quote:

Originally Posted by Gemaco

This why Ultimate Poker will be #2 in the world easily within a few months (if no other Nevada firms join in a dilute the player base).

Comparing the flow of money with Bovada (who admittedly is better then merge/lock) with Ultimate Poker is insane.

For the vast majority of us, the ONLY way to deposit on Bovada is to send some dude named Jose in the Philippines a western union that has extremely high fees.

For most of us, the only way to get a payout from Bovada is to wait for a check from Singapore, which could take two weeks to two months, then wait another month while our banks attempt to cash this international check .. all the while praying it doesn't bounce.

For ultimate poker if you want a cash-out you literally just drive to a station casino and money in hand....

ya, those sound about the same in difficulty

Quote:

Originally Posted by vegasdanes

Of course Bovada has more players, U.P. is only 2 days old lol. For Nevadans, U.P. is great because it's 100% legal. Funds are available in your hand within minutes. Even though Bovada has had good payouts in the last month or two, before that it didn't. It goes up and down with payout speeds and the months go bye. I stopped playing there specifically about a year ago because my cashout check took about 1.5 months to reach me, then it bounced. Then it took about 2 more months for them to send me a new one. That one cleared but overall that was almost 4 months to get it. So I switched to America's Cardroom and get my money every time in just 2-4 days via their ACR debit card I can use at any atm. However, Ultimate Poker is even faster for us Las Vegans because when we decide we want to cash out...we just drive 10 minutes to a casino and get it. Me likey.

Quote:

Originally Posted by BGnight

What are you talking about? I just deposited via CC on Bovada and got my last check in 10 days.

And how is UP going to be #2 in the world with a NV player pool? lol
It's going to be years before it's fully interstate and then who knows if it'll ever be international.

UltimatePoker certainly has big cashout edge in Nevada. It does not have any deposit edge, and I'm not sure why anyone would care that their WU deposit is going to the Philippines because Bovada covers the fees. Seals' bitcoin cashout method is much better than Bovada, as you can withdraw bitcoins in a couple hours and convert them into paypal, money in bank account, or cash with a local exchanger (although I am aware of plans for a B&M bitcoin exchange in Vegas).

My argument is that the easier cash withdrawls at UltimatePoker currently have HUGE downsides because the competition already has mobile apps, mixed game support, no verification hassle, no Nevada-only limitation, and way more players. Therefore UP will have to rely on advertising.

05-02-2013 , 04:25 PM

#1341

scottyno

grinder

Join Date: Apr 2006 Posts: 649

Quote:

Originally Posted by parisron

It takes several days to clear your bank and you can't do another one until it does. You can use other deposit methods tho.

that's what I thought, but I checked my bank statement online and the $10 was taken out yesterday, unless that's not the same as it clearing

05-02-2013 , 04:27 PM

#1342

Bihzar

grinder

Join Date: Sep 2012 Posts: 658

Is people outside the US allow to play?

05-02-2013 , 04:30 PM

#1343

Zjak

centurion

Join Date: Oct 2004 Posts: 198

I'm in Reno and was wondering if there will be other live deposit and withdrawal options available for Northern Nevada. Station doesn't own any casinos here so I think chances are slim to none but still thought I'd ask.

05-02-2013 , 04:33 PM

#1344

Killedontheriver

centurion

Join Date: Dec 2011 Posts: 100

Good God... phone triangulations... Different state laws... Really, is it too much to ask for a federal law so we don't have 50 different state laws regarding internet poker? ughhhhhh. I love how someone in communist china can play online poker while I live the "land of the free" and CAN'T. Oh, and while I am at it, why is it that all the "red" republican states who promise "LESS" government are the states that are doing everything in their power to NOT legalize online poker... I guess that is called irony.

05-02-2013 , 04:34 PM

#1345

Killedontheriver

centurion

Join Date: Dec 2011 Posts: 100

For those already playing on this site, how many people are on it, if that is even made public to the players?

Thanks

05-02-2013 , 04:35 PM

#1346

Hood

Carpal \'Tunnel

Join Date: Apr 2004 Posts: 6,887

Marco's interview with Antonio Esfandiari is def worth the listen: http://quadjacks.com/antonio-esfandi...ltimate-poker/

05-02-2013 , 04:38 PM

#1347

pokertwoplustwolover

old hand

Join Date: Jan 2012 Posts: 1,630

can someone PM me about how to install windows so i can download the software so i can register and stuff. I installed windows but its all ****ty and I can't figure out how to connect to wifi or really anything at all

05-02-2013 , 04:38 PM

#1348

Laidtorestgt

banned

Join Date: Oct 2008 Posts: 267

Just got done playing on the site last night for the 1st time. First and foremost it is beyond epic that online poker is back Im like a kid on xmas. However my 2 cents on a few things.

1. Software is still too slow hopefully this will be fixed in time?

2. Why on earth is there antes on a turbo SNG thats TERRIBLE please change this!

05-02-2013 , 04:43 PM

#1349

Scottyy

veteran

Join Date: Mar 2006 Posts: 3,466

Quote:

Originally Posted by scottyno

that's what I thought, but I checked my bank statement online and the $10 was taken out yesterday, unless that's not the same as it clearing

Payments will clear most of the first depositors on Friday, meaning you will be able to use ACH again. Your other option is to deposit at 1 of 15 Station/Wildfire/Fiesta cages.

Scott

05-02-2013 , 04:46 PM

#1350

ChoakMyDee

old hand

Join Date: Oct 2008 Posts: 1,768

Quote:

Originally Posted by Scottyy

Two ways to cash out

1) Request a check that may take 7-14 days
2) Station Cage (may take up to 72 hours) in CASH

Scott

Whoa...hold it! 72 hours? You're joking?!

72 hours is unacceptable. I'm a tourist in Vegas for 5 days and I play poker on the UP site. The day before I am to fly home I cashout and choose the cash option from a Station casino. I go to the casino to get my cash and they tell me I have to wait 3 ****ing days? Please tell me this is wrong. Cash should be instant. Anything else is unacceptable.

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