Quote:
Originally Posted by ZeroPointMachine
I am in the same boat. I do have 4G LTE but I have disabled it to no avail. The vendor they use for triangulation(locaid) has no problem locating my phone in 3G or 4G LTE (AT&T Samsung galaxy express) on their demo website. But somehow the UB software is failing miserably.
I don't know what the problem is. I am guessing that the ton of Verizon towers in Las Vegas is causing some phones to be routed thru their towers based on licensing agreements and partnerships with other companies. But that is only a guess. I would be interested to hear if anybody can locate their Verizon phone using the locaid website.
They have my deposit. It cleared my bank account today. I am going to drive to the Target down the street and get a burner phone and see what happens.
Ugh... I just got the support email response and it wasn't helpful at all.
Sarah K.
Sarah K. (Ultimate Poker)
May 01 16:08 (MDT)
It looks like everything is verified. If you continue to have issues, make sure that your phone is off or that your data is off prior to logging into the system.
Sarah K.
Of course I turn off my cellular data. Of course I tried it with my phone off. Nothing is working.
The worst is the automated message at the top of the email that says...
"Your request (#xxxx) has been solved. To reopen this request, reply to this email:"
lol No, my request has not been solved. I still have the same problem.
I know they are understaffed and completely overworked, but I just wish someone had taken a few extra seconds to actually read about the issues I am having rather than give a blanket response.
The thing is, I really want to play and I don't want to go buy another phone to do so. I think that's pretty reasonable.
I am guessing that I just happen to be in an area where AT&T is using Verizon towers. I'll move to a different location in the valley later and see if that helps at all.