Can't believe I just read this. This is the kind of service that will propel UP to the top once federal legislation hits. It may not be a sustainable policy with a very large user base, but people won't forget this kind of stuff.

I would like to thank Dax for helping to resolve my issues. I cannot play but we were able to work together to get my cash back. I have contacted Virgin Mobile about why I am not receiving SMS from them. I will report back when I find something.

I worked player support for years and some of you directly attacking the messenger here are out of line. Nobody in this thread implemented the technology that isn't working for so many of us. They don't like it any better than you do, it creates more work for them for no revenue.

It's one thing to be frustrated, but it is another to abuse the people that are trying to help you.

you are clearly just trolling now. either that or the burger flipping since your serious reg play was killed has resulted in some nasty chemical effects on your brain. you might consider consulting a personal injury lawyer if this is the case.

I should have been more specific. I meant actual $ per hand. I knew it was 4.5%. But up to what dollar amount? I'm guessing $3.

Stop filling this thread with AIDS

Yeah. We have the ability to manually add the "Mobile Phone Verified" flag to your account, but this seems to be a mistake since you wouldn't be able to cash out that way. I am assuming someone in support accidentally added this when they ID verified you, but this isn't (shouldn't) be the case most of the time.

its been 36 hours..
why don't you give them a week or three and see how they are doing then.
who are you to say they should be perfect from the first minute..

Stop insulting AIDS by comparing it to the garbage that guy posts.

The only text message I ever got was when I first signed up. It read...

"Ultimate Poker Location verification is enabled. Login and Play. Help? Reply HELP or email support@ultimatepoker.com. Stop? Reply STOP. Msg&data rates apply."

THEN I went to Red Rock and deposited money at the cage. The cashier asked for my Nevada ID, which I gave her. The deposit went through no problem and I was given a receipt. (Note: The address on my Nevada ID is different than the address I used when I signed up, since I recently moved)

THEN I went back to my computer and tried logging in. After logging in, it said...

"Account Status: Unable to Verify Nevada Location. Please contact Customer Support."

Of course, the cash I deposited is sitting in my "wallet." But it won't let me sit down at any of the tables. When I go to my Account Status tab, it gives me three green lights for Email Address, Mobile Phone, Age and ID, but a red light for Nevada Location.

The page that gave me the Nevada Location error told me to disable 4G/LTE on my Iphone 4s. My phone has 3g, so there is nothing to disable.

Everytime I try to log in, I get this same message, but no matter how I explain the situation, people keep telling me to log back out and log in again.

BTW, is there some way to log out and back in without closing the program entirely? Maybe this is why I can't get on.

Note: I was never given a Pin number through text. I only got the initial two texts when I signed up.

Hey iggytt - I actually appreciate the feedback. This is not just a "company line" thing here, but the people who are willing to speak up and say what they feel reflect the hundreds of others who don't say anything at all. Keep it coming. This has value for us, and that isn't sarcasm.

That being said, "don't do them at all" is one strategy for sure. Ours was an attempt to overcome all the regulatory rules and compliance behind the scenes and get to market right away. For example, while we actually know that the rake we're charging is correct as advertised, we have an entire process around a daily audit that sums up all wagers made, all rake taken, and compares the value it should be to what it actually is.

We felt that the correct business decision was to get to market, and get people excited about a company that they could trust again. We will get the features that our overseas competitors have had a decade to perfect - there's no doubt about that. What's important now is to start dealing cards again.

Cheers - and thanks for the feedback.

You're a clown. They soft launch to get feedback, and you make such a fool of yourself with this post. UPoker will be a big success and it's the first step in multi-state player pools/ federal legislation.

Your post will not be passed to any CEO because they don't care about your personal opinion, especially when most people here are very appreciative and grateful for what is happening in the country. Sure the site is a little hectic and there are some kinks that need to be worked out. This should be completely expected by someone as smart as yourself (only saying smart because most 2+2ers are above average intelligence), so please refrain from bashing and offer a few compliments. It might make you feel happier on the inside.

That's one benefit to the casinos, for sure (happy customers armed with cash? seems good..), but the benefit I think we offer that our competitors simply won't be able to match is being able to win a tournament and have CASH IN HAND immediately after.

How many threads in the past ten years are there of people who have cashouts stuck in cashout purgatory?

We can still mail you a check (if that's what you prefer, or aren't in Vegas currently), but we think that the whole "drive down the street and get money" is pretty sweet.

for reference:

I'm not getting text messages from you.

Make sure your cell number is correct (duh). Then call your cell company and ask them if "short code" SMS senders are blocked. If you can get them to unblock it, great. Please let us know if you manage to do this - we're dying to know how.

This solved it and I'm in!!

HTC One on sprint

http://www.pokerscout.com/

Meanwhile, while out to lunch...



The distortion in the video sign is not really there. Refresh/frame rate difference between the camera phone and the sign causes that. The sign actually looked great.

Everybody reading this, all the poker players who remember the days of making money with your brains, who say to themselves if only this, if only that, keep pressure on this site and don't pat them on the back until they come out with a product that is up to your standards.

They are sitting on a money tree, they should never have smoke blown up their ass for mediocre work... keep up the pressure on them.

I would think a reasonable forecast would be 100-200 new players a day for the next 3 days and maybe 500 a day or more this weekend,
hopefully 2000-2500 by memorial day weekend..
im coming in a week and hope they have some good MTT tournies up by then.
I fully expect them to have 5000 players in the next 60 days

looking forward to the first "Poker Goals & Challenges" thread for grinding a stack up on this new site.

I have a station acct and obviously live in vegas. I will sign up when I get back in late may as long as I get an assurance that I can choose one later offered promotion to grandfather into, otherwise ill just wait it out.

It is a beta launch. The head of NGC even said so in his press release. He also said that this is the first, that he remembers, that a beta launch was open to everyone instead of a select few. Of course, you have o be verified first but, hell, they'll work out the bugs.

I don't think the importance of this can be overstated in terms of the effect on player confidence. The one thing an experienced player fears more than anything, at least this is true for me, is having the account balance stolen in whatever form for whatever reason. You guys are obviously 100% above board but even if some of your future competitors turn out not to be, the ability of any player to who gets screwed to take the thief to a real, non-kangaroo court is a huge, huge deal as is the ability to show up in person where you know you can find the perps. The threat alone of real consequences under a regulated system will prevent almost all of the worst abuses imo that have plagued this industry from its inception. This is the start of a different kind of gaming industry that I think has a lot better long term prospects than the status quo ante.

This may not be the right place for this, but I encourage non NV players to contact their governor's office to urge them to work with B Sandoval and get an interstate compact for online poker in place.
For California:
gov.ca.gov/m_contact.php
Peace, and best wishes to UP!

Sorry if this has been asked. What games other than nl are offered.

True; I think I'm going back to WPN 'til the UP software doesn't bug me so much (or they add 5-10 or 10-20).

jesus Christ-you make it sound like henry ford's first car in 1900 or so was
a trans am that went 0-60 in 4-5 seconds
you are delusional..
I am not a shill for UP and have no idea if their product will be better than CET or southpoint or whomever but give me a break..its day 2 of a new launch.
IF they have these same issues 30 days from now , I will believe you
but for now let them do their job and build a better engine..
we don't have to criticize them or keep up the pressure.

if its a bad site, the poker players wont play there when the
other guys come out. so lighten up frances....