Hey guys, thanks for the overwhelmingly positive response on Day 1 and 2 of our launch. There have been a lot of duplicate questions, so I thought I'd take a moment to put them into a launch FAQ. Be aware that anything in this FAQ might change, but I'll do the best I can to put info in here to get you up and online.
What do I need to play?
Aside from a network connection, you'll need a cell phone on AT&T, T-Mobile or Sprint networks. Additionally, you must be able to receive text messages from short codes: ours is UPOKER (876537).
Wait, what? I have Verizon.
We use your cell phone to triangulate your position in Nevada. Verizon has not approved this contract, so if you have issues, please call them and voice your concern. Tell them you want to play on Ultimate Poker and Verizon doesn't support location triangulation.
I'm not getting text messages from you.
Make sure your cell number is correct (duh). Then call your cell company and ask them if "short code" SMS senders are blocked. If you can get them to unblock it, great. Please let us know if you manage to do this - we're dying to know how.
I can't be location verified, but I *am* on AT&T, T-Mobile or Sprint.
If this is the case, you might have an LTE enabled phone that's using a nearby cell phone tower that won't location verify (for us). If so, try disabling LTE (google it) and relogging in.
I have another cell carrier (MetroPCS, Virgin).
Sorry, we don't support those carriers yet. We're busting our butts to do so, though.
I haven't been verified yet. Should I go to the casino and deposit?
NO! Part of Nevada regulations include multi-factor authentication (MFA) to withdraw. Our MFA requires that you enter a PIN that we send to your cell phone in order to cashout. If you haven't verified your cell phone, WE CAN'T SEND YOU A PIN. In order to not screw this up, we don't allow you to deposit until you've verified your phone.
Can I get a "drop" phone?
Yes! Several people have reported picking up a cheap phone, enabling it on AT&T and successfully logging in. Here is a list of verified phones and/or locations you can buy them:
What if I'm on a Mac?
You can still play on an emulator. If you don't have one, download and install VMWare (it costs $200 or so), and we'll reimburse you once you play about $200 in rake. We originally freerolled people this, but someone posted it on a Mac forum, and, well, sorry. Bye, bye freeroll.
Email us once you hit about $200 in rake and scan a receipt, and we'll credit your account with $200.
I'm getting some sort of weird certificate error when I try to download it.
This is caused by internet explorer and an error with our certificate. You can still install it by "Save As", then find the file (It's called UltimatePokerSetup.msi) and run it.
You can also use Firefox or Chrome.
You can also lower the security on the internet zone temporarily, if you know how (and want to avoid FF and Chrome).
My Norton said that this file was bad and it didn't get downloaded?
It's in your Norton "quarantine". Remove it from there and you'll be good to go.