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*** Ultimate Poker General Discussion Thread *** See first post for FAQ link! *** Ultimate Poker General Discussion Thread *** See first post for FAQ link!

05-01-2013 , 09:58 AM
Quote:
Originally Posted by BangTheDrumSlowly
Absolutely terrible idea.
C'mon, it's a great idea!
05-01-2013 , 10:15 AM
I'm guessing you can only deposit and withdrawal while in NV? For those of us that live out of state and would want to play while in NV.
05-01-2013 , 10:17 AM
Quote:
Originally Posted by idun215
i don't know why you guys are complaining about software. If you look right now the best poker room with cashouts currently for US players is ACR and BCP. And their software is much worse than Ultimate Poker.
I like ACR's software.
05-01-2013 , 10:22 AM
Quote:
Originally Posted by keepitgreen
I'm guessing you can only deposit and withdrawal while in NV? For those of us that live out of state and would want to play while in NV.
The Rep stated in an earlier post that players can deposit AND cashout outside of Nevada......they just can't play unless they are physically in Nevada.
05-01-2013 , 10:29 AM
Quote:
Originally Posted by sevencard2003
all we really need is the physical location of where the office is they are verifying all the emails and docs at, and the ability to come into that EXACT office in person where the professionals who know how to do it are located. I am afraid my docs wont be approved and I wont ever be able to play.
Are you insane? No sensible business is going to do this. I'm sure whatever security team they have is working. The logistics of bringing you TO the office and having you WAIT for hours on end is horrible. You will be bitching up a storm either way. At least this way you can wait in the comfort of your own home. Maybe you don't realize this, but there are hundreds of other customers waiting for the same thing. Do you think they can handle you showing up in person at their office? Complainers gonna complain
05-01-2013 , 10:39 AM
Quote:
Originally Posted by LT22
Are you insane? No sensible business is going to do this. I'm sure whatever security team they have is working. The logistics of bringing you TO the office and having you WAIT for hours on end is horrible. You will be bitching up a storm either way. At least this way you can wait in the comfort of your own home. Maybe you don't realize this, but there are hundreds of other customers waiting for the same thing. Do you think they can handle you showing up in person at their office? Complainers gonna complain
The comfort of his own home?!? Do you realize who you're talking to?? He doesn't HAVE a home.
05-01-2013 , 10:43 AM
They only request id if all your info doesnt match up. Make sure the address you give them is one that is on a state id card, then update your account afterwards if it is not your current addy.
05-01-2013 , 10:49 AM
Quote:
Originally Posted by z4reio
Back before Party offered NL games, they had up to 10/20 limit and offered it HU back in 2002. The advertising with Mike Sexton on WPT drove the traffic from 2,000 players to over 10,000 in a month. I think it's safe to say that advertising is most effective in increasing a business' bottom line. You know, it works in every other business, why not poker?

More customers = more rake = more profit. There's no need to strip players of their ability to win just to squeeze out more money.
ABSOLUTELY

Online poker companies make money offering a service. If players enjoy your service they will keep playing. If players don't enjoy your service... well just look at the current state of online poker to see what happens. Starting to micromanage that and trying to directly interfere with the games, players and economy in general is what started the snowball of screwup that we currently have in online poker. Pandering to regs is what brought the current sites to their knees. And now pandering to fish is what's delivering the coup de grace! Heads up is only bad for the health of the games if players don't want to play heads up. Do people want to play heads up? Obviously! If players are having fun they'll deposit again - simple as that.

-Outside player education letting people know they're most likely to get killed at heads up if they're not already quite experienced at the game?
Sure

-Directly changing the games/software/rules/etc to protect people from themselves for the sites' benefit?
No!!

But similarly the site also shouldn't be directly changing their software and such to benefit any particular group either. That means stuff like being able to have 50 resizable tables open and auto-tiled/managed on a 4 monitor setup is not necessarily a great feature. That's not about increasing the enjoyment of the games for any particular group, it's about helping a very tiny group increase their (and the site's) hourly rate. Learn from the failures of the current sites - don't even look down that abyss!

Making the first and last priority to be to simply increase the fun and enjoyment of all players ensures that everybody wins - including the site.
05-01-2013 , 10:55 AM
Holy ****, it's a miracle. I agree with Do It Right. I love the common misconception that fish get slaughtered at HU. They get slaughtered at 6max and full ring, too. Their money is spread over more people, but they still get slaughtered. Fish have no chance at winning in the medium to long-term at ANY game. In fact, many weakness of poorer players are LESS bad at HU and shorthanded. Calling OOP = less bad at HU. Never folding a pair = less bad at HU. Do fish get squeezed out of pots at HU? No.
05-01-2013 , 11:18 AM
Quote:
I love the common misconception that fish get slaughtered at HU. They get slaughtered at 6max and full ring, too. Their money is spread over more people, but they still get slaughtered. Fish have no chance at winning in the medium to long-term at ANY game. In fact, many weakness of poorer players are LESS bad at HU and shorthanded. Calling OOP = less bad at HU. Never folding a pair = less bad at HU. Do fish get squeezed out of pots at HU? No.
This is ridiculous. HU offers the better player the largest edge against an isolated fish in the fastest poker game possible. It's not as simple as "LOL CALLING OOP 3 BETS AND CALLING DOWN WITH PAIRS IS BETTER IN HU SO IT'S BETTER FOR FISH." Just, no. Your logic is in the same vein, but reversed, of the people who believe that that higher winrate leads to more variance (whenthey actually lead to less variance).

The whole point of the 6-max poker game built around the fish is to isolate the fish. Hence 3-betting the fish's opens, raising his limps in position, etc. This creates a dynamic though that opens up the regs for exploitation which means you actually end up playing a poker game. When you have a single fish all to yourself, all of these exploitable adjustments become entirely unnecessary and the better player can mercilessly attack a single, clueless opponenet at a frighteningly quick rate.

I do think HU cash games should be eventually implemented in to the site (but maybe not? Was it Ike or Raptor who wanted to get rid of HU awhile back? When a HU specialist says something about the poker economy we have to listen)
05-01-2013 , 11:19 AM
Quote:
Originally Posted by Pokeraddict
I did not realize there is a rep in this thread - wish I had known that earlier. I have had a pretty bad experience that I hope you can clear up.

I created an account right at launch at 12:30am. Everything went fine and a few hours later I went to Red Rock and made a cash deposit. I then tried to register for the Sunday tournament and it would not let me. I emailed support and after a few back and forths I was told that Virgin Mobile (who is really Sprint) is not supported for SMS location. That seems a bit odd since Sprint is specifically named as an accepted carrier. While all this is going on I am logging into Sports Connection on the same phone so obviously there is some way to verify my location.

I went back to Red Rock and they could not give me my cash back. They said I would have to wait until the site went live and request it there. I tried to request the cashout after it was live and the same technology is required to cashout as it is to play. Since Virgin is not supported I cannot cash out. I'm now going back and forth with support again to resolve this.

My first thought is that you need to let players know that Virgin Mobile is not supported on the same screen Verizon is mentioned, especially now that it is clear once you deposit money and cannot get verified the money gets locked up.

Also, it seems players need to be verified before depositing if it is going to create this hassle. I have several hours of wasted time going to Red Rock twice (eventually three times to get money) and about 10 support emails.

It was really frustrating for your company to accept my cash, not let me play, now hold it and create even more of a waste of time for me while we figure out how to get it. It is also frustrating that I was physically at your casino cage twice within a few hours but your software couldn't verify my location. It seems there needs to be some common sense here, not to mention Sports Connection has no issues locating my phone in Nevada.

It would seem there is alternative technology out there. Is there any thought of using it to avoid these issues? Also, how do I get my cash back?
We've definitely been dealing with some kinks today, and this experience is not even close to ideal. Bear with us - a lot of this is centered around the location verification services which appear to not be working as well as intended.

There are lots of thoughts around alternative technologies right now - the bottleneck is the time involved in researching, testing, certifying, deploying and training on them. Again, bear with us. I know this isn't ideal, and no one here is happy about that.

In the interim, speak to support. I'm sure they can help get you through the rest of the process (and/or offer alternatives, such as cheap drop phones that work).
05-01-2013 , 11:23 AM
Quote:
Originally Posted by yeaisuckout
waiting for "Grinders coming back from Canada to US" thread
Not going to happen until Pokerstars find a way to get back...
05-01-2013 , 11:24 AM
Quote:
Originally Posted by William Murderface
What's the process when making a deposit at the cage?
Does it have to be the main cage or will they be able to do it at the poker cage?

Hopefully I don't have to tell the cage employee my username? Or will my email be okay instead?
You'll have to register (completely) first on our software. Once you're good to go (you'll see a big green box that says "ACCOUNT STATUS: ACTIVE" when you log in), just bring your ID and email to the cage.

They can't see your SSN, your account balance, or anything. Just your name, DOB, and any approved cashouts that they can facilitate. Let them know you'd like to make a deposit, hand them money, sign some receipts, and that's it.
05-01-2013 , 11:25 AM
Quote:
Originally Posted by MrHickey
is there any way to instantly deposit without depositing at the cage?
Right now, you can deposit with an ACH (you type in your routing and account number from a check). Soon we'll have some other options.
05-01-2013 , 11:27 AM
You should lose the phone location verification thing. Simply use I.P. location. What's wrong with that?
05-01-2013 , 11:28 AM
Still can't play. Still no response from yesterdays emails.

I have done some experimenting with loc-aid.com. My phone locates very accurately in 3G or 4GLTE. However, the 'time to locate' varies between 16 and 19 seconds. UB's software seems to give up after 15 seconds.
05-01-2013 , 11:31 AM
TO the above^ posters can we please keep this a Ultimate poker thread for updates and questions , not a strategy argument.

Dax, Thanks for doing a great job very informative, Keep up the good work.
05-01-2013 , 11:37 AM
I'm running Windows XP Pro and when I try to download the Ultimate Poker software it says I need to update my service packs and won't let me install the program. My os is already updated to the latest update so what gives?
05-01-2013 , 11:40 AM
Quote:
Originally Posted by Dynasty
Has anybody else gotten this problem?

If you get this error, you'll want to save the file first, then run it. You can also use firefox/chrome, or disable "protected mode" for internet sites.

Internet Explorer, the big brother browser.
05-01-2013 , 11:43 AM
I tried to play yesterday.

First, I use a Mac pretty exclusively. So I downloaded the software at work. Had to call my IT department to get around our firewall.

Was able to deposit $300.

I use Verizon so that failed. Borrowed an employee's ATT phone and that also failed.

Went home.

Dusted off my old Dell 2650 Inspiron laptop. Had to download about 78 Windows updates. Then got the software on. Still could not triangulate the ATT phone. Gave up. I wanted to play for the novelty of playing online--there's no way I'm gonna actually "grind" on this Dell. So I think my $300 is gonna sit there until a mac client comes out and my cellphone works.

My thought today is that the Verizon glitch is pretty huge. I'm gonna go out on a limb and suggest that Ultimate Poker really really really x a mirron wanted to be first to market and that Harrah's has to be right behind them. That means I should be able to deposit/withdrawl in person in Reno/Tahoe, have a larger player pool, and have direct WSOP sattys. Just sayin'...
05-01-2013 , 11:45 AM
Whats the verizon thing? You have to verify your identity over a cell phone, and their system can't verify verizon numbers?
05-01-2013 , 11:47 AM
Quote:
Originally Posted by Lucky 7evin
New to 2+2. I'm flying to Vegas right now, do I just set up an account and stop by a station casino to deposit? Anything else I need?
Your best bet is to sign up at home and try to get all your kinks worked out so that when you arrive here, it's a minimum of fuss. The registration process (and location verification) are a bit bumpy, so that's good to take care of early.
05-01-2013 , 11:48 AM
Quote:
Originally Posted by parisron
12 hours later and still no response to my emails. They must have had like 2 people answering emails on opening day. Even if a few thousand emails came in, which I doubt then 6 people would have them answered by now.
Just stop with this foolishness. Do you not hit it? Dax even said they were overwhelmed with the immidiate turnout! This is great news for the big gunning of interstate poker! They underestimated the demand. Be patient and stop acting like a whinny bit...ass clown.
05-01-2013 , 11:57 AM
Quote:
Originally Posted by sevencard2003
took about 5 hours to read ALL 48 pages of this thread and while reading, I played on seals because I still am not verified to make a bank deposit on ultimate poker. yeah I sent in the documents many hours ago. also my ID is from another state, and I got the phone text and verified it, but when I went to log back in later it said it don't recognize my location, and I haven't moved, am within 25 miles of Vegas and within NV.

truth is, im homeless, living in casino hotels, with no steady address, but not wanting to say this, I used a friends address that ive got mail at before. also I gave them my boarding pass number. I was logged in, verified thru my phone, but couldn't make a bank deposit until I was verified, for my age, address etc.

so if I go back and change my address to the one on my ID, that I do not live at, will I then be able to avoid this hassle? even though that address is outside NV and not correct? also im bitter about needing to have cell phone service, this will cost ur customers an extra $40-100 a month in bills u should pick up for us. I was soon going to have it turned off for nonpayment since im behind. what happens if I get verified, and then no longer have that same number? how would I get sent my pin and cashout? im sure a lot of people lose their phone numbers, what are ur plans for that?

also thought about going to Laughlin or Primm, but since id be on the border id never be recognized as NV then. why must people be many miles deep into NV before they are recognized as NV? I don't see how any Laughlin Reno or Wendover customers can ever play without their locations coming up as AZ UT or CA.

u have my boarding pass number so why am I still waiting about 6 hours to hear back since sending the email? and also seems u really dislike Omaha and have no plans to offer it, hope that isn't true. for anytime someone mentioned Omaha, u ignored their comment completely and didn't address it like u did other types of comments. holdem as the only option really sucks, and u should offer double or nothing sngs too instead of just the standard tourney formats.
We don't currently use the BP for anything, but we plan to link that to our VIP program. No worries if you leave it blank. You're waiting a long time because we're absolutely hammered with people who need help.

Just put an address that matches your ID when you register (so the age check works) - if you use a PO box or other "warm" address (hotel, casino, etc) your check will fail and you'll need to send us ID manually. You can always change your address to whatever you want later (in case we mail you anything, which I don't think we do now).

As far as Omaha, I'm not intentionally trying to skirt any issues. Hopefully you can recognize I posted 100 times yesterday in here on an already busy day. We will offer other games soon, but our highest priority is to improve the experience, get people in the door, make sure the location verification and deposit workflows aren't too difficult. I joked about it elsewhere in this thread, but we'd like to offer "all" the games - triple draw games, stud games, open face, omaha, and so on. We'll get there soon, be patient with us.
05-01-2013 , 11:58 AM
Quote:
Originally Posted by dirtlad
Congrats NV.

Checked pokerscout. Room ranked 44th already. Big spike in traffic today.
Infinite, the biggest kind of spike!

      
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