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*** Ultimate Poker General Discussion Thread *** See first post for FAQ link! *** Ultimate Poker General Discussion Thread *** See first post for FAQ link!

04-30-2013 , 07:08 PM
sorry if you have replied to this DAX but will we be getting any sort of vip program points for the hands that are played now?
04-30-2013 , 07:08 PM
Best ****ing news ever
04-30-2013 , 07:09 PM
Sorry if already answered, but what is the time frame on adding PLO?
04-30-2013 , 07:16 PM
woohoo our company has offices in Las Vegas. Looks like I'm going to see if I can transfer to the LV office.
04-30-2013 , 07:18 PM
Quote:
Originally Posted by Daxonovitch
We recognize captcha outsourcing is an issue. This is offset slightly by the fact that entering a captcha is time sensitive.

We also recognize there are OCR packages that can recognize captchas. We have some things in place to combat this too.

We're not complete idiots (at least, it hasn't yet been PROVEN that we're complete idiots), but there's a balance to combating the bots and simply providing a reasonable expectation that there aren't any. We could make software that requires a heart rate monitor, multiple captchas of different types, scan for heat map of button click locations, examine mouse movement, aim a webcam at you and require someone to talk to you on the phone about your hands. Maybe a urine test every 30 minutes. That seems excessive, though. Lots of work, scares away lots of normal players, and so on.

What also is surprisingly effective is raising the rake at the microstakes just a few fractions of a percent. Bots are generally bad (I'm sure there are exceptions) and don't beat the cheeseburger stakes and higher. If you raise the rake a little bit on the lower levels, the players don't mind (they're playing for fun) and the bots are no longer profitable, making the games better for the humans.

Thoughts?
I think you have the wrong attitude. It isn't enough just to not be an idiot. If you want to run this thing properly it takes a whole different level of talent.

Making 1-off decisions like just raising the rake a little on the microstakes affects every other aspect of your business. Almost all "mistakes" are correctable. But every mistake has a cost. Solutions have costs also.
04-30-2013 , 07:20 PM
Fox news just broke to commercial with anchor proclaiming with a big smile on his face 'ONLINE POKER IN THE US IS LEGAL AGAIN!!!. Well for some of us" I look forward to the piece, sounds like it will be pro gaming

They are discussing NJ nevada and delaware laws. They are showing ultimate poker games live. They say rapid expansion will happen if it goes well. They also said interstate compacts are the key.

Piece was very positive
04-30-2013 , 07:22 PM
I got parrallels on my mac in order to play. Thrilled about being able to play online. My feedback so far is:

1. If I play more than two tables the client shuts down.

2. No easy way to see hand histories. Haven't been able to see an opponents cards once.

3. Get PLO!!!
04-30-2013 , 07:23 PM
Quote:
Originally Posted by parisron
I signed up got the text, replied, confirmed email and logged in and says unable to verify. I turned off LTE as I'm using phone as hotspot. Still no go.

Please help.

I have ATT Iphone 5
Send us an email at playercare@ultimatepoker.com. We're doing the best we can to find out why certain cell phones are failing the location checks, but it seems like some small percentage of people's phones (or carriers) aren't responding to the location checks.
04-30-2013 , 07:24 PM
Quote:
Originally Posted by z4reio
What's the max deposit?

What are your plans for the highest FLHE games you'll spread?

Can I sign up from a different state, rent an apt in NV that I can use for poker, or do I need to have a NV driver license?

Thanks.
You can do this, yes. You'll need a mobile phone that can be mobile verified (AT&T, T-Mobile, Sprint).
04-30-2013 , 07:25 PM
Quote:
Originally Posted by Daxonovitch
We recognize captcha outsourcing is an issue. This is offset slightly by the fact that entering a captcha is time sensitive.

We also recognize there are OCR packages that can recognize captchas. We have some things in place to combat this too.

We're not complete idiots (at least, it hasn't yet been PROVEN that we're complete idiots), but there's a balance to combating the bots and simply providing a reasonable expectation that there aren't any. We could make software that requires a heart rate monitor, multiple captchas of different types, scan for heat map of button click locations, examine mouse movement, aim a webcam at you and require someone to talk to you on the phone about your hands. Maybe a urine test every 30 minutes. That seems excessive, though. Lots of work, scares away lots of normal players, and so on.

What also is surprisingly effective is raising the rake at the microstakes just a few fractions of a percent. Bots are generally bad (I'm sure there are exceptions) and don't beat the cheeseburger stakes and higher. If you raise the rake a little bit on the lower levels, the players don't mind (they're playing for fun) and the bots are no longer profitable, making the games better for the humans.

Thoughts?
having followed the thread with obviously great interest i find it a very disconcerting that the solution you posed to combat a problem is raising rake. even if it's a marginal increase you're the vast majority of players who are playing straight up for the 1 in x who happen to be using a bot. definitely a slippery slope approach and definitely not a good one
04-30-2013 , 07:27 PM
Quote:
Originally Posted by z4reio
What's the max deposit?

What are your plans for the highest FLHE games you'll spread?

Can I sign up from a different state, rent an apt in NV that I can use for poker, or do I need to have a NV driver license?

Thanks.
No max deposit for cage, wire, and mailed checks. I think the max deposit for VISA/MC/ACH varies based on the customer (and our credit rating with the processor). Contact support if you'd like any special deposit requests.

We'll add as big a game as there is demand for, while balancing things like collusion, fraud, bots and so on.
04-30-2013 , 07:28 PM
Quote:
Originally Posted by BeerBottlez
So if someone comes to Vegas, plays on Ultimate Poker, and doesn't cashout while in Vegas can they have a check sent to them in their home state wherever it might be?
Yep.
04-30-2013 , 07:29 PM
Awesome news! **** the feds. Hope I can visit Nevada someday and play.
04-30-2013 , 07:29 PM
Quote:
Originally Posted by parisron
Can I use my phone as a hotspot for Internet to my laptop while playing?
I think you can. It's not a use-case that we specifically test (right now), as we're just trying to get all of the main users smoothed out (I'm sure you can see there are quite a few people all hammering on our support department to get help getting verified).

Worst comes to worst, though, we suggest buying a junk prepaid phone if you're visiting and want to play.
04-30-2013 , 07:34 PM
Quote:
Originally Posted by Daxonovitch
I think you can. It's not a use-case that we specifically test (right now), as we're just trying to get all of the main users smoothed out (I'm sure you can see there are quite a few people all hammering on our support department to get help getting verified).

Worst comes to worst, though, we suggest buying a junk prepaid phone if you're visiting and want to play.
I wouldn't mind buying a junk prepaid phone if:

A) I know it's going to work.
B) UP would reimburse me the cost.
04-30-2013 , 07:36 PM
Quote:
Originally Posted by Daxonovitch
We recognize captcha outsourcing is an issue. This is offset slightly by the fact that entering a captcha is time sensitive.

We also recognize there are OCR packages that can recognize captchas. We have some things in place to combat this too.

We're not complete idiots (at least, it hasn't yet been PROVEN that we're complete idiots), but there's a balance to combating the bots and simply providing a reasonable expectation that there aren't any. We could make software that requires a heart rate monitor, multiple captchas of different types, scan for heat map of button click locations, examine mouse movement, aim a webcam at you and require someone to talk to you on the phone about your hands. Maybe a urine test every 30 minutes. That seems excessive, though. Lots of work, scares away lots of normal players, and so on.

What also is surprisingly effective is raising the rake at the microstakes just a few fractions of a percent. Bots are generally bad (I'm sure there are exceptions) and don't beat the cheeseburger stakes and higher. If you raise the rake a little bit on the lower levels, the players don't mind (they're playing for fun) and the bots are no longer profitable, making the games better for the humans.

Thoughts?
Did I click on the carbon thread by accident?

Seriously though adjusting rake up or down should be dependant upon multiple factors and bots shouldn't be one of them. By even considering that bots are a factor that could move rake, means there are far too many of them on the site to begin with. And I'm sure this is not going to be the case with Ultimate Poker.

Thanks for hanging in with us all day and answering our questions.
04-30-2013 , 07:36 PM
Quote:
Originally Posted by bandonlooper1
sorry if you have replied to this DAX but will we be getting any sort of vip program points for the hands that are played now?
There are [at least] two ways we're doing this internally now, it hasn't been completely decided. In any case, however, we're going to either retroactively give VIP points, award VIP status or just lay some money on y'all to make sure that it doesn't suck to have been an early adopter.

The early adopters are worth the most to us (especially you guys) as you help us work through the kinks.
04-30-2013 , 07:37 PM
Quote:
Originally Posted by IndyCar Dude
I wouldn't mind buying a junk prepaid phone if:

A) I know it's going to work.
B) UP would reimburse me the cost.
We're discussing this internally.
04-30-2013 , 07:37 PM
There is over 40 pages of posts.

I'm sure you have time to read them all, but I don't
04-30-2013 , 07:39 PM
Great job answering questions daxon!
04-30-2013 , 07:39 PM
What's the traffic like on the site like currently?

Also good job Dax.
04-30-2013 , 07:42 PM
Dax

Any word on when the idverification email address will be able to receive messages?

I've sent my ID to playercare about 4 hours ago and have NOT heard anything back.

I live 10 minutes down Charleston from where your Nevada license is registered to, can I come down to the office and have someone look at my ID? No seriously, can I?
04-30-2013 , 07:43 PM
Quote:
Originally Posted by Sect7G
Did I click on the carbon thread by accident?

Seriously though adjusting rake up or down should be dependant upon multiple factors and bots shouldn't be one of them. By even considering that bots are a factor that could move rake, means there are far too many of them on the site to begin with. And I'm sure this is not going to be the case with Ultimate Poker.

Thanks for hanging in with us all day and answering our questions.
I won't point any fingers, but I think you can just poke around some competitors microstakes (I'm talking $1 sngs and down) and see that the rake curve goes up pretty steeply. I'm looking at one right now with a rake of 19%. That seems awful to me.

It's absolutely a concern to us to figure out the bot issue. There's lots of ways to combat the problem - verify the accounts "harder", build phone checks (we call a player, ask him if he's ready to see three buttons, display three buttons, and ask him to press one), move windows around randomly with a dialog box that apologizes for the inconvenience, etc. All of them have to balance the bot-hunt with the people that you're inconveniencing for the sake of finding bots. And when we're talking about those people, we have to always consider what they want in a game - at the $1 sng and less level, these people are often just trying to enjoy the game or get their feet wet.
04-30-2013 , 07:44 PM
For those of us not computer Smrt.... Is VPN similar to IP address?
04-30-2013 , 07:45 PM
You've waited 2+ years for online poker to come back....so spend a few extra minutes reading a couple pages of these posts so Dex doesn't have to continue to answer the same questions over and over again!!

      
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