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OCTRELOAD

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10-02-2014 , 08:20 PM

Ultimate Ali

Ultimate Poker Rep

Join Date: Aug 2014 Posts: 35

New Reload Bonus Live. Marketing goes out tomorrow, but code is live!!

Use Code: OCTRELOAD
Deposit $50-$500
Earn $1 for every 35 XP
Unlock in 20 Increments
30 days from deposit to earn out

Thats the nuts and bolts of it. See Ts&Cs tomorrow at Ultimatepoker.com/promotions or contact support at playercare.ultimatepoker.com

10-03-2014 , 05:47 AM

Horribleplay702

adept

Join Date: May 2008 Posts: 860

So I still have last months bonus active, if I deposit to use this one. Will it start once my old one ends?

When will I receive my Tourney dollars for last months promo? Thanks.

10-03-2014 , 10:39 AM

Ultimate Ali

Ultimate Poker Rep

Join Date: Aug 2014 Posts: 35

U$ match for last month was credited yesterday

One bonus cleared at a time. New bonus applied will become active. You can select which bonus you want to be active in your Bonus Info tab. Choose the Bonus, then select Activate

10-03-2014 , 11:48 AM

WhatisROI

journeyman

Join Date: Aug 2014 Posts: 305

Hey Ali, I emailed support about this great bonus. Thank you buddy.

- John

10-03-2014 , 12:23 PM

Horribleplay702

adept

Join Date: May 2008 Posts: 860

Quote:

Originally Posted by Ultimate Ali

I haven't received anything for my U-dollars in regards to last months promo.

10-03-2014 , 09:17 PM

TheJackyl

journeyman

Join Date: May 2006 Posts: 334

you might want to fix your mailing list. I just received this email and I'm a NJ player who has never been/installed or had anything to do with the Nevada software

10-04-2014 , 01:13 AM

phaze112

grinder

Join Date: Oct 2008 Posts: 524

Quote:

Originally Posted by TheJackyl

you might want to fix your mailing list. I just received this email and I'm a NJ player who has never been/installed or had anything to do with the Nevada software

WTF is going on, first you say you're closing and now you're talking about reload bonus. Insane much?

10-05-2014 , 02:46 AM

StrikeR300

veteran

Join Date: Aug 2005 Posts: 2,158

Quote:

Originally Posted by Horribleplay702

I haven't received anything for my U-dollars in regards to last months promo.

Me neither, I just looked at the fine print & it appears we're not going to either.

∗ Bonus amounts that have been earned and claimed by 9/30 will be matched in U$’s on 10/3.

I'm guessing neither of us hit the claim button in time.

10-05-2014 , 05:13 PM

StrikeR300

veteran

Join Date: Aug 2005 Posts: 2,158

Quote:

Originally Posted by StrikeR300

I emailed support & it was made clear that not just earning the bonus, but "claiming" it was clearly outlined in the promotion. I guess they're going to save some money from people who didn't read that (I actually saw the $U part on 2+2), or forgot.

10-05-2014 , 08:29 PM

#10

Ultimate Ali

Ultimate Poker Rep

Join Date: Aug 2014 Posts: 35

Quote:

Originally Posted by StrikeR300

Purpose of the promotion is engagement, not money savings. If you earned it in Sept and forgot to claim, write into support. We will take care of you. Thats how we roll.

10-05-2014 , 11:30 PM

#11

StrikeR300

veteran

Join Date: Aug 2005 Posts: 2,158

Quote:

Originally Posted by Ultimate Ali

Purpose of the promotion is engagement, not money savings. If you earned it in Sept and forgot to claim, write into support. We will take care of you. Thats how we roll.

That's how I feel it should be handled as well, however I got this...

Quote:

Nick M. (Player Care)
Oct 05 02:01

Hi *********,

I sincerely apologize for the inconvenience, however it is clearly stated in the terms of the promotion that U$ would only be matched during September. The U$ match was something that goes above and beyond normal industry standards and was a way for us to show appreciation to our players. You do still have until the 7th to earn more of your bonus and will receive that in cash when it is claimed. We also have an October Reload Bonus currently taking place, which is one of our easiest bonuses to clear yet, as each dollar of the bonus only requires 35 XP to release. We'll continue to offer promotions in the future as a way to thank our players for their loyalty so there will be no shortage of opportunities to cash-in in the future.

Thank you,

Nick M.
Player Care

10-06-2014 , 12:39 PM

#12

Ultimate Ali

Ultimate Poker Rep

Join Date: Aug 2014 Posts: 35

DM me your username and Ill take care of it

10-06-2014 , 03:15 PM

#13

Horribleplay702

adept

Join Date: May 2008 Posts: 860

Ali if you could please reply to my DM I'd appreciate it =)

10-06-2014 , 08:45 PM

#14

StrikeR300

veteran

Join Date: Aug 2005 Posts: 2,158

Quote:

Originally Posted by Ultimate Ali

DM me your username and Ill take care of it

Rectified as I hoped it would be, thank you very much. Great example of customer service going above, & beyond.

Now back to the thread about another great Reload Bonus that I can't wait to take advantage of.

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