Quote:
Originally Posted by CatryanPoker
And, again, I think its very clear that this actually makes it worse.
'We hear you, we just dont agree with any/all of you. We won't be implementing the change you're requesting, nor will we be giving you an explanation as to why."
The model is broken. And if you're dictating to customers, the model better not be broken.
We don't explain every decision that we make based on player feedback. It's physically impossible based on volume, complexity, and overall workload. Something as simple as turning on/off a table stake often has far reaching implications.
I will use an example from this thread - nunnehi had wrote on Oct 31st about implementing .05/.10 and .10/.20 Omaha Hi/Lo.
To physically create these tables is an easy task. 30 minutes at most. To project the impact of the tables - well, that took a bit longer. We had to look at the player base, # of players impacted, project the effects of the stake ranges. When it came down to it, we decided on the current stake range selection as it would best serve the overall goal of encouraging play (not fragmenting the available player base).
This same scenario gets played out for a lot (not all) of feedback requests. It's basic triage. Some requests require an in-depth look at the numbers and some don't.
As always, PM me if you want to continue the conversation more in-depth.