[NV] Customer service / Deposits & Cashouts - Page 3 - ULTIMATEPOKER.COM -- Two Plus Two Poker Forums

I wanted to put in a good word for UP support again. There was an issue with a tournament that got canceled. I contacted support and within an hour the refund was paid and a professional response was received.

I feel the fact that UP offers local support is a huge plus and is a major strength that I hope the company will continue to offer to players as it expands.

The companies that have outsourced support to other countries have it all wrong IMO and I have moved my play entirely to UP because I know any issue I run into will be resolved as soon as possible.

12-04-2013 , 08:42 AM

#53

The4thFilm

Carpal \'Tunnel

Join Date: Jul 2004 Posts: 13,472

Will HHs by email be available by January? The IRS wants to know our winnings and losing each session.

12-04-2013 , 01:45 PM

#54

TChan @UltimatePoker

Deactivated Rep Account

Join Date: Apr 2013 Posts: 282

Quote:

Originally Posted by Pokeraddict

Thanks! We really do appreciate that, and I've passed your compliment along to the men and women in our Vegas and AC offices.

12-04-2013 , 01:45 PM

#55

TChan @UltimatePoker

Deactivated Rep Account

Join Date: Apr 2013 Posts: 282

Quote:

Originally Posted by The4thFilm

Will HHs by email be available by January? The IRS wants to know our winnings and losing each session.

Working on it - definitely don't want to promise anything by January, but if needed, you can e-mail support for session data.

12-05-2013 , 12:15 AM

#56

scaryfast

centurion

Join Date: Nov 2005 Posts: 123

Your database system appears broken as evidenced by how the "Complete History" and "Game History" functions have been broken for a long time now.

It makes me think that the reason your cashouts have slowed down is related to this.

I beg you to get the "History" functions working again right away.

12-06-2013 , 10:37 PM

#57

stinger6

enthusiast

Join Date: Aug 2013 Posts: 69

I am happy to report that I did a cashout last weekend and it only took a little over 24 hours and now I just received a cashout approved email less than hours after the cashout.

Its nice to see you guys seemingly getting back on track with the turn around time.

12-06-2013 , 10:38 PM

#58

stinger6

enthusiast

Join Date: Aug 2013 Posts: 69

Quote:

Originally Posted by stinger6

Should say less than 18 hours

12-16-2013 , 05:03 PM

#59

Starpoker

grinder

Join Date: Jan 2013 Posts: 594

My first cashout was very quick. Less than 2 weeks from requesting it to check in hand.

Great service so far!

12-17-2013 , 02:16 PM

#60

Mr. Shenanigans

centurion

Join Date: Apr 2011 Posts: 172

LOL at complaints regaurding cashouts that take a couple days. The other option for US players is merge and WSOP. Merge takes a few months and my last wire from wsop took 10 days.

12-19-2013 , 01:50 AM

#61

hbmbguy

enthusiast

Join Date: Sep 2013 Posts: 83

Quote:

Originally Posted by Pokeraddict

I've moved all my play to UP also. WSOP customer "support" is a joke.

12-19-2013 , 01:39 PM

#62

The Numbers

Operations at Ultimate Gaming

Join Date: Jul 2013 Posts: 150

Quote:

Originally Posted by hbmbguy

I've moved all my play to UP also. WSOP customer "support" is a joke.

Thank you for the support. Don't forget to take advantage of the $100 Holiday Reload Bonus.

01-06-2014 , 05:36 PM

#63

Chainsaw3

grinder

Join Date: Mar 2009 Posts: 494

I cashed out and received a check but it bounced. Now I'm getting returned check fees and get no response from email support. Is there phone support available?

01-06-2014 , 05:55 PM

#64

TChan @UltimatePoker

Deactivated Rep Account

Join Date: Apr 2013 Posts: 282

Quote:

Originally Posted by Chainsaw3

I cashed out and received a check but it bounced. Now I'm getting returned check fees and get no response from email support. Is there phone support available?

Hi there, can you DM your e-mail? I'll look into this.

01-08-2014 , 05:51 PM

#65

iamastud

adept

Join Date: Aug 2005 Posts: 760

Quote:

Originally Posted by Chainsaw3

I cashed out and received a check but it bounced. Now I'm getting returned check fees and get no response from email support. Is there phone support available?

Difficult to understand why any check from Ultimate Poker would bounce. is there a money flow problem we don't know about.

01-08-2014 , 07:48 PM

#66

TChan @UltimatePoker

Deactivated Rep Account

Join Date: Apr 2013 Posts: 282

No cash problems. Isn't even possible. Sometimes there are issues with bank/account information, etc. But since I haven't heard from the person, I assume the issue's been resolved.

01-08-2014 , 08:49 PM

#67

doctorflush

grinder

Join Date: Nov 2012 Posts: 530

Can you play from airport if your not local say flight attendant?

01-09-2014 , 02:22 AM

#68

hbmbguy

enthusiast

Join Date: Sep 2013 Posts: 83

Quote:

Originally Posted by doctorflush

Can you play from airport if your not local say flight attendant?

You can play as long as you are physically located in Nevada. The IP of your internet source has to also be Nevada based. WIFI at places like starbucks, mcdonalds often don't work because of that.

01-10-2014 , 03:52 PM

#69

doctorflush

grinder

Join Date: Nov 2012 Posts: 530

Thanks so much for the answer

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