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Feature Requests & Bug Reports Feature Requests & Bug Reports

03-26-2014 , 10:49 PM
I only can handle the few crashes that i have if the time bank were extended. I almost always make it back in time or miss 1 or 2 hands. If it was slightly extended and my login details saved it would be an issue that I could live with for the time being.
03-29-2014 , 01:03 PM
Quote:
Originally Posted by TChan @UltimatePoker
Obviously today is 3/26 and a big part of our CTO's time is being spent basically harassing these regulators to hurry up and approve our release.
Any idea on what the bottleneck is on the DGE side? Can the players write someone to suggest ramping up activities in some departments over there?
03-29-2014 , 04:44 PM
do they even give you guys a rough estimate on when updates will be approved?
03-30-2014 , 03:56 PM
Quote:
Originally Posted by dbdbdb
Any idea on what the bottleneck is on the DGE side? Can the players write someone to suggest ramping up activities in some departments over there?
I hesitate to speculate too much, but I think it's technical staff who pour over the code and testing of not just us, but all the other providers in NJ.

Quote:
Originally Posted by airsik
do they even give you guys a rough estimate on when updates will be approved?
Nope. I would say I'm reasonably confident it'll be approved this week, but I would have said that last week as well. Which is why Scotty and I don't say stuff like that any more. :/
03-31-2014 , 05:16 AM
Quote:
Nope. I would say I'm reasonably confident it'll be approved this week, but I would have said that last week as well. Which is why Scotty and I don't say stuff like that any more. :/
at least its some hope for the next week.
are timebanks going to be included in the next update? that's the feature ive been looking forward to the most.
03-31-2014 , 08:18 AM
Quote:
Originally Posted by airsik
at least its some hope for the next week.
are timebanks going to be included in the next update? that's the feature ive been looking forward to the most.
I was hoping notes myself. I hate having excel spreadsheet for notes.
03-31-2014 , 11:47 AM
Timebank is in the version after this one. Proper notes are a ways off but I understand we will soon be able to "colorize" players, or set players to different colours (e.g. "yellow is a fish", "blue is a nitty reg", "purple is a tricky LAG" etc).
03-31-2014 , 02:53 PM
Quote:
Originally Posted by TChan @UltimatePoker
Timebank is in the version after this one. Proper notes are a ways off but I understand we will soon be able to "colorize" players, or set players to different colours (e.g. "yellow is a fish", "blue is a nitty reg", "purple is a tricky LAG" etc).
This should satisfy the needs of 90%+ of players. Colours are the only notes I've ever taken in my life.
03-31-2014 , 03:36 PM
I've been trying to get my account history for my 2013 taxes and am having troubles. I did receive my withdraw/deposit records from you but have tried downloading my complete history and it's coming up blank. It comes in a .cvs file and when I open it with google docs its blank (I'm trying to get a record of all my bonuses/promos monies). I also emailed support asking for my account balance at the end of 2013 and they told me it was $0 which is funny seeing how I've always had money on you site since you launched. This is annoying as hell. You guys need a simple way for us to keep track of our bonus money and wins/losses since we can't use pokertracking software on your site. I honestly have no idea how I'm going to file taxes as I can't get what I need which is simply my net earnings (money won + bonus/promos) (obv I'm filing as a pro) Wsop's site has an easy function for this fwiw.
03-31-2014 , 03:42 PM
I don't know your username or any of your personal info so I can't look into your situation or verify that you were given the correct information, but if you have a ticket number I can look into it.
03-31-2014 , 03:49 PM
pm sent. thanks
04-06-2014 , 05:24 PM
will you guys be adding h/u tables in any of the current updates?
04-07-2014 , 12:26 PM
What is new on the site this morning?

I see the Log In page is different, did anything else get implemented?
04-07-2014 , 12:43 PM
Usually Dax is the guy who breaks down the new versions, but since he's pretty buried in things, I'll give an overview of the new stuff.

Note that this is all New Jersey; the Nevada version is still with the regulators and we expect it out in the next couple of weeks.

* Waitlists!. Sorry, waitlist feature had a bug in it. Had to take it out.

* Auto top-off, auto-reload. You can now set the minimum amount that you want at all times in your stack.

* There's an Omaha tab. But there are no Omaha games. I've talked about this here. We expect to have Omaha in May.

* You can now use U$ in certain slot machines at ucasino.com. I understand that you guys are all winning +ev players but in case you want to do an emergency conversion of U$ into real dollars, or just feel like a gamble, you can take all those U$ you accumulated and put them through the slot machine.

* New deposit/cashout mechanism: Ultimate Poker prepaid card. Players will now be able to load money on to an Ultimate Poker prepaid card. The cool thing is that we expect nearly all VISA/MasterCard transactions to work on this prepaid card. Additionally, you will be able to cash out winnings to this card, which functions as a Discover card, meaning that you can use it to make purchases at any store that accepts Discover.

Those are the big hitters. There are also some back-end and less visible items, but those are the ones that will affect players the most.

We apologize for how long this version took to get out into the public, but we hope to iterate versions faster in the future.

Last edited by TChan @UltimatePoker; 04-09-2014 at 11:47 AM. Reason: waitlists
04-09-2014 , 03:31 PM
Great job so far, but synchronized breaks would be fantastic
04-10-2014 , 06:31 PM
first bug i experienced, one card missing.

04-11-2014 , 03:16 PM
-player notes
-is there a way to change the way that tables pop up when multi-tabling? it seems like when I'm playing multiple tables and have a decision on one table, another table will pop up when I have a decision there. pretty sure on stars/ftp you used to be able to make your decision on your first table before the other one pops up
-time bank
04-14-2014 , 03:26 PM
[QUOTE=schundler;42866368]-player notes
-is there a way to change the way that tables pop up when multi-tabling? it seems like when I'm playing multiple tables and have a decision on one table, another table will pop up when I have a decision there. pretty sure on stars/ftp you used to be able to make your decision on your first table before the other one pops up


+1
04-15-2014 , 05:54 PM
ultimate poker client crashed twice on me today, and its not even 3pm.
first 2 times its happened to me though.
04-15-2014 , 11:27 PM
Quote:
Originally Posted by raisebot
I'd rather not try to answer for The Numbers, but he told me U dollars are indeed allowed to pay for rebuys, and it must have been some sort of glitch. I haven't run into the same problem since, however, I haven't tried to rebuy with U dollars since.

He reimbursed me for my troubles, and gave a little extra.
Quote:
Originally Posted by PALLADINN
What was the answer? The question was why UDollars can NOT be used for rebuys? Is this the case?

Also, am I missing it or is there a way to TURNOFF the Avatars? Tired of looking at so many Toothless Hockey Players.
Quote:
Originally Posted by raisebot
PM sent thank you

edit-
Thanks for the quick reply & credit.
Quote:
Originally Posted by The Numbers
PM me your email address and I will investigate this
Quote:
Originally Posted by raisebot
Originally Posted by raisebot View Post
I posted this in another thread, but your software isn't letting me rebuy with U dollars.

I have zero cash in my account but won a few U dollars.

So I joined the $2 R&A $200 GTD, knowing I have an extra bullet to rebuy, and another to add-on.

It doesn't say anywhere that you can't R&A with U dollars, but every time I try, it says, "The rebuy you requested is not available because there are not enough funds in your account."
It happened again tonight in the $2 double stack R&A.
04-17-2014 , 07:20 PM
I'm getting certificate errors for the explorer stuff today. (e.g. wallet, adds)
04-17-2014 , 08:13 PM
Quote:
Originally Posted by fnord_too
I'm getting certificate errors for the explorer stuff today. (e.g. wallet, adds)
+1 , find anyway to get around it fnord? i cant even login to their customer support of their website
04-17-2014 , 09:25 PM
I noticed the flop all shows at once now, was that a software update? I liked the slow spread of the cards but maybe I was in the minority.

Also cash game tables that are full have a "Would you like to join the waiting list" but I can't see anything to actually click on to join a list.
04-18-2014 , 12:43 AM
Quote:
Originally Posted by fnord_too
I'm getting certificate errors for the explorer stuff today. (e.g. wallet, adds)
im almost scared to ask, but UP is alright wrt heartbleed right?
04-18-2014 , 07:53 AM
The certificate thing seems to have been fixed during my session, I was able to check my wallet and such when I was done.

      
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