Quote:
Originally Posted by AlwaysFolding
Single mothers! I love the PH dancers.
I'll have to quit supporting them, unfortunately, because I'm done with PH, after having barely gotten started there.
I was originally going to write a long, fiery post about it, and I still might--who knows--but today I'm sick, so we'll see how it goes. Earlier, I had the chills pretty bad, and on this morning it was a warm 78°F (26°C) in my room, and I spent most of it shivering like a newborn fawn, tucked away in bed underneath 3 blankets and wearing 3 layers of clothes along with a hoodie closed over my head Phil Laak style.
I spent the morning like this, fitfully dreaming that I was an evil Viceroy for a beloved Emperor, and my scheme was to eliminate my goody two-shoes rival: the Duke of something, by providing false but compelling evidence that he was trying to start an insurrection against the Emperor, the reveal scheduled to come right at the moment that the Emperor was at the palace hanging some Order of Merit award over the Duke's neck.
I don't remember my exact scheme, but it seemed pretty solid. But before I got the chance to pull off the deliciously evil denouement, I started sweating like a hog in Hell and I was forced to emerge, awake and unvictorious, from my many-layered thermal nest. And here I am. What was I talking about?
Planet Hollywood:
PH's freeroll requirements are 15 hours of play in a week, ending early on Sunday morning. I played 5 hours each on Thursday, Friday and Saturday. Whenever I sit down, I check the little Bravo board next to the dealer to make sure that my seat is lit up, and I check again periodically throughout the session, but I don't always check my hours at the end of a given day, as there has never been a problem with my hours before.
After I finished late on Saturday night, I checked my hours and the woman behind the counter told me that I had 10, not 15. I checked my notes and told her exactly what times I had been there for the last 3 days, and she could not have cared less. She just smirked at me like I was a liar trying to get something over on her, and she told me that I'd have to take it up with the floor manager when he returned.
He came back 10 minutes later, and I stood there while he ignored me, and the counter woman did nothing to indicate to him that his assistance was needed from the guy standing in front of him; she just kept smirking at me and doing literally nothing else.
After saying 'excuse me' to him 3 times--and watching him trying to find something to pretend to do so that he could legitimately ignore me--I finally got his attention. He was absolutely the opposite of interested in helping me; told me right off the bat that there was nothing that they would do, having ripped me off for 5 hours.
I asked him on what day did they lose my 5 hours and he sighed and grudgingly checked the computer. It was Thursday on which they'd lost the hours. I remembered my seat being lit up the whole time on all 3 days, and if I hadn't been so incredulous at their attitude, and if the floor had extended any willingness to solve this problem, then I might have remembered to point out where I sat on Thursday and when, because I realize now that at the time I still remembered that information, and it might have been helpful to get to the bottom of this problem. But I didn't think to point it out at the time, as I was very much being shooshed away, even though there wasn't another customer who needed help at the time.
The freeroll is a standard $135 entry tournament, and that's free (or $5) for the regs who put in the 15 hours. So this was basically the equivalent of me cashing in a $500 rack of red chips and watching them giving me $365 for it, then having them ignoring my questions and telling me that I would only be getting $365 instead of $500 because I couldn't provide any proof that they had ripped me off, all the while treating me like
I was the problem.
From the PH floor, this was absolute nut low ****-tier customer service through and through. I've lived here in Las Vegas for more than a year and I've played at every place except for the Venetian and South Point, and I've never had an experience as bad as this one.
I had just recently started planning on playing at PH regularly, so they had a solid chance at landing a steady 15-hours a week from a reg who is always nice to the tourists, but they had to be stupid, petty, cheap and lazy. I won't rake another nickel there.
Planet Hollywood: 5 hours:
(-$70)
I'm going to post some of this in LVL, in the promo nit crushing thread that was subsequently taken over by us promo nits.
Last edited by suitedjustice; 10-08-2019 at 02:25 PM.