Quote:
Originally Posted by biggerboat
OK, one more little rant.
Called Home Depot to try to fix the delivery. Their automated phone system is mind-boggling bad. I mean, even for your typical automated phone system. They kept telling me to punch numbers and I did and nothing happened. They requested I talk and I did and nothing happened. Then they hung up on me.
I kept trying and about 20 minutes later got a human. She said they tried to deliver to my house (they absolutely did not) so they took it back. Then she looked up the home depot near me and my address and told me it was only 20 minutes away and they were on their way. She lied. This, I found out later, wasn't even close to the truth.
3 hours later I called again and they sent me to the store. Fortunately, someone answered that really tried to help me. She took a while but she found out that the order hadn't even been picked so there was no possible way they tried to deliver. My, oh my.
How does stuff like this happen?
Anyway, rescheduled the delivery. Fingers crossed.
So.....
The delivery did get rescheduled. They sent me an email for the delivery window. But, it was getting towards the end of the window and my tile guy was coming the next day so I thought I would call.
The guy on the phone told me it was on the way. Strangely, almost immediately after I hung up the phone, I got an email saying it was on the way. Then, five minutes later I got another email saying it couldn't be delivered because I wasn't home. Only I was.
So, i go down to the store and talk to the manager. Yet again, the order never even got on a truck. She didn't really apologize, but just said it was really busy there.
Anyway, I told them to just put it in the back of my truck and I would take it. Took two trips because it was way too heavy to load in one.
Got the tile, got the tile guy. Tile is in and it looks great.