I need to vent.
We ordered a dining room set through amazon. It is an Ashley set.
The delivery date was scheduled about a month after we ordered it, which was fine since we weren't moved yet.
It was supposed to be delivered last Wednesday, between 9 and 12. They gave us a lot of instructions including someone has to be here. Nobody showed up.
I found the delivery company through Amazon so I decided to contact them. NSD is the name. Not sure what it stands for. Maybe Not Sure Delivery? I sat on hold for about 30 minutes before their system said someone would call back, then it hung up. So, I decided to use their chat. The girl told me that the reason it wasn't delivered is because someone attempted to contact me but I didn't respond. Total BS. I did not receive and email, text, or phone call from anyone. All she could tell me was that she would send someone a message to let them know. No confirmation of anything. No attempt to reschedule. Nothing.
I then got a call back from them several hours later. He said he would reschedule for Saturday, between 9 and 12.
Saturday came and, again, nobody showed up. I brought up chat and the girl said nobody was answering at the "terminal" so she could do nothing to help me. So, I called amazon. The guy was super helpful but he couldn't get anywhere with them either. Then he told me that he looked something up somewhere that told him they don't even deliver on Saturdays. He said there wasn't much that could be done until Monday.
My wife and I are still working hard on the house so we decided to eat out on Saturday. I get a phone call about 6:30 in the middle of dinner. I could not understand a word he said other than "25 minutes". I tried to figure out if that might have been the delivery, but there was no way for me to understand what he was trying to tell me. Just on the chance that it might be the delivery, we packed up our food and headed home.
Sure enough, there it was. The guys dropped it out of their truck and half slid half rolled it into our house. The box looked like it had been beat up pretty bad.
Well, of course it was bad. The corner is broken. There may be other damage, but this was enough to know it was going to be unacceptable so I haven't looked much further.
I called amazon and the only remedy is for them to pick up the entire thing and give me a refund. I told them that it was an entire dining room set and that I had to cut the box apart to get to it, and that it was frickin' heavy. They said they would handle it.
We'll see.
I probably wouldn't be all that upset that it arrived damaged if I wasn't already supremely pissed about having to deal with an incompetent delivery company.