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Make the climb bonus Make the climb bonus

06-04-2015 , 02:39 PM
Has anyone received theirs yet? You'd think we'd have gotten an email about it by now since it ended 5 days ago.
06-04-2015 , 03:38 PM
I did. 2-3 days ago. Less than I thought I would, though.

Earlier in the month, I emailed customer service and ask how many APPs I have earned in the climb promotion, they said they would get back to me in 72 hours, they didn't. I email again, they say that I have started the promotion on May 3rd but they don't know how many APPs. I call 3 days later, still "we will get back to you within 72 hours." I have not played before 3rd, so I figure I have a good approximation.

I played enough to get to a point that I'm clearly over 5k, but I get an email 2 days ago that I only got to 2500 APP (4700 APPs in later email). I email, and they say I opted in 14th. Here is their later response:

Quote:
I'm truly sorry to learn about the misunderstanding and misinformation providing regarding the "Climb "Promotion. After reviewing our files and your account I can confirm you were indeed advise you Opted into the promotion on the 3rd of May on the 23rd via e-mail.

The findings also confirmed the information given on the 23rd was incorrect due to human error. Kindly, accept our sincere apologies for the incorrect information provided and inconvenience it may have caused. The correct information was given in the email provided on the 3rd June.

If you need further assistance with this or any other matter, please feel free to contact us via email at: support@wsop.com

Best,
Naricca B.
Player Support Representative
http://www.wsop.com
support@wsop.com
Sucks that there is no other option in Nevada.
06-04-2015 , 03:39 PM
Ouch that sucks^^

I guess I did get it I just didn't get an email. First time I never got an email when a bonus got released
06-05-2015 , 01:13 PM
Update on my situation: without me responding to their last email, they gave me $125 in my bonus account, which is def nice of them. Good compromise.
06-05-2015 , 03:10 PM
I know this isnt a big deal but I received $15 from WSOP when I should have received $35. I opted into the promo beginning of the month and earned at least 400 apps in May. Despite this I only received a $15 bonus a few days ago.

I really dont care... but seems like some mistakes were made in this promo.
06-07-2015 , 09:55 AM
Dough, I was in the exact same situation... when I emailed them they said that only points earned via cash counted. I didn't see that in the promotion...

      
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