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Old 08-03-2017, 08:20 PM   #1
Pagasses...
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Location: Covfefe
Posts: 819
WPN has my bonus money

Will try to be as clear as i can.

Last OSS WPN offered a deposit bonus.

I deposited and started playing to clear my bonus.

i realize that the bonus is not tracking my games properly so iam not getting paid.

Played more than 100 games but the system only tracked 18 tournaments.

Sent an email to support explaining all this, they answered me:

[BCP Support #QCY-454-54685]: bonus
x
BlackChipPoker <support@blackchippoker.eu>

21/05

para mim
Dear Mr. xxxxxx

We hope this emails finds you well, we will be happy to be of an assistance.

We have escalated your issue with the OSS bonus to the department in charge, we will be in contact with your resolution shortly.

Please let us know if there is anything else we can do for you, we are at your service!

Kind Regards,

Robin A.BlackChip Poker Support Team.

Need help? For faster service call us anytime: 1-877-314-4195
Would you like to let us know how your service experience is going; please fill the following survey:
www.surveymonkey.com/r/WPN-APRIL2017

Ticket Details
Ticket ID: QCY-454-54685
Department: Poker Solutions
Type: Issue
Status: Closed
Priority: Bonuses

.................................................. ......................................

Got no response so contacted them again:


2/06

para support
Hi

They didnt contact me. Maybe the email was lost in his journey or something like that...

Tkx

.................................................. ............................................


Their answer:

BlackChipPoker <support@blackchippoker.eu>

2/06

para mim
Hello xxxxxx,

We hope this emails finds you well, It's a pleasure for us to be able assist you.

In regards to your concerns, this issue was escalated and as soon as we receive a response from the deparment in charge we will let you know, hopefully with the issue resolved.

We invite you to continue emailing us at or access the Live Chat feature in the Cashier section for faster and easier access to customer service. Plus, we also have toll free phone service which you are welcome to use as well: 1-877-314-4195.

Having trouble making a deposit? Why not ask a friend? Our Player to Player transfers allows friends to send cash to one another with the click of a button. Simply press the ‘P2P Transfer’ button in the poker client cashier and follow the instructions to send funds. Transfers take just minutes in order to be completed!

Please let us know if there is anything else we can do for you, we are at your service!

Kind Regards,


Eric

BlackChip Poker Support Team.

.................................................. ........................

New OSS about to start and they didnt answer me yet.
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Old 08-03-2017, 10:34 PM   #2
p2 dog, p2
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Re: WPN has my bonus money

over two months??? wtf??

their support is overall pretty ****ty, no doubt, I play on True

this last instance, I did get some refunds, I was surprised, but yes, +1 to a terrible support team at WPN.
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Old 08-04-2017, 03:04 PM   #3
Pagasses...
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Re: WPN has my bonus money

It was way more than 2 months. Lets see how long it will take here.
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Old 08-04-2017, 03:28 PM   #4
Winning_TD
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Re: WPN has my bonus money

LMK roughly how much it should be
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Old 08-04-2017, 03:49 PM   #5
Pagasses...
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Join Date: Dec 2011
Location: Covfefe
Posts: 819
Re: WPN has my bonus money

I dont know tbh, dont want to lie. I deposited 400$ to benefit from the bonus. At some point the expiration data just changed out of the blue, I contacted suport and they said no problem, it will count till the end of the old date. At that point i lost the count. It missed like 100 games ~but wtv.
As i told to people you know more than 1 month ago i would only post here if they didnt contact me till the beginning of the new OSS cause to me its just outrageous how the completely forgot to answer me. Its disrespectful.
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Old 08-04-2017, 03:52 PM   #6
Winning_TD
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Re: WPN has my bonus money

I wouldnt take it personally.

Just a rough estimation of what you think it should be is sufficient
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Old 08-04-2017, 04:05 PM   #7
Pagasses...
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Join Date: Dec 2011
Location: Covfefe
Posts: 819
Re: WPN has my bonus money

I have no clue. The only thing i know is that 18 games were tracked from a total of 172 during that period where the bonus was active. Man, i have no clue how much is that.
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Old 08-05-2017, 04:05 AM   #8
a dewd
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Re: WPN has my bonus money

Just an FYI, check SharkScope and they should have a somewhat accurate history for you.
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Old 08-05-2017, 10:24 AM   #9
Bongfellow
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Join Date: Jan 2014
Posts: 374
Re: WPN has my bonus money

Fwiw, I've asked about this to support ever since the update to the bonus screen because it's never seemed to update right. I've definitely been screwed out of a few hundred dollars because of it, but trying to get through to support about it was useless so I gave up. Not here to complain, but before more reload bonuses go out this needs fixed, it 100% doesn't work right.
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Old 08-06-2017, 09:16 PM   #10
STLNolaWoj
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Location: deep in the bayou
Posts: 387
Re: WPN has my bonus money

Same here. I gave up. Winning td helped me a few times by adding money to my account. But the bonus meter is never updating properly. Support always tells me the number is correct, even though it's not even close. I give the proof of the missing tournaments and I get a, "no you're wrong sir"...

I'm only owed $5 right now from an expired bonus but it's been about 3 weeks, supposedly I still have an open support ticket on it lol. I actually got an email a week ago saying they were still working on my ticket.
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Old 08-11-2017, 11:27 AM   #11
a dewd
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Location: west of the easternmost pt up north
Posts: 757
Re: WPN has my bonus money

The bonus meter has not budge in three days on my account. Easy to keep track of since I just started on this skin. I don't understand how some of these issues are not addressed quickly.

This has to add up to a lot of money for WPN over a year.
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Old 08-11-2017, 09:37 PM   #12
a dewd
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Join Date: May 2016
Location: west of the easternmost pt up north
Posts: 757
Re: WPN has my bonus money

Annnddddd ten hours later, bonus meter STILL hasn't budged. It doesn't even seem like I am getting my player points, either.
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