http://forumserver.twoplustwo.com/sh...94&postcount=7
Quote:
Originally Posted by KingKongTerran
How about this for bad support + laziness - I asked them to e-mail me my hand history because my desktop crashed and I wanted all my hands back in pokertracker, and this was the response I got:
Hello Paul:
Thank you for contacting us.
Unfortunately we are not able to provide the information as we have it encrypted and stored already so we cannot pick it up as it will generate a lot of effort from our tech team and programmers.
We appreciate your understanding on this,
Best regards,
Frankie
BlackChip Poker Support Team.
For even faster service contact us through our live chat!
Win your way to the Punta Cana Poker Classic for free! Satellites run daily at 1pm ET for $0.
Ticket Details
Ticket ID: SAN-386-69568
Department: BlackChipPoker Support
Type: Issue
Status: Closed
Priority: Normal
Support Center: https://livepokersupport.com/index.php?
I actually recieved this additional e-mail due to this post on 9/25;
Dear Paul,
Thanks a lot for your email; we really value your preference!
I was reviewing 2+2 and came across your pos. Please allow us to apologize for the information provided below, it seems that the agent did not fully understand your request, this will be corrected so that the situation never happens again.
I have requested a complete hand history of your play at the cash tables since May 30th; however, it may take up to 48 hours before we receive this information since the range of dates is wide.
We also invite you to check out more information on our promotions by visiting the following link:
http://www.blackchippoker.eu/poker-promotions/
Please let us know if there is anything else we can do for you, we are at your service!
Kind Regards,
Mike
Customer Service Supervisor
BlackChip Poker Support Team.
For even faster service contact us through our live chat!
Win your way to the Punta Cana Poker Classic for free! Satellites run daily at 1pm ET for $0.
Ticket Details
Ticket ID: SAN-386-69568
Department: BlackChipPoker Support
Type: Issue
Status: Closed
Priority: Normal
Support Center:
https://livepokersupport.com/index.php?
Yet 2 weeks later still haven't gotten my hand histories.
I've also been dealt with numerous generic customer support e-mails in the past, and I've dealt with the pablo guy in live chat and got so frustrated with him not understanding my issue and giving me generic answers i had to ask to speak to a supervisor whos primary language was english. I put in around 150k hands from may-mid september when the software crash issues started to happen, and I dont think I'm going to go back and play on WPN anymore after all the issues I have came across, it's just simply not worth it. The three things that keep me from it was from all the software glitches i had i never got any compensation or satisfaction other then it's obviously my fault and to submit my system specs to "IT" which I did and never got one response from, second being the customer service issue, and alas thirdly not being able to change my rakeback. WPN really dropped the ball imho and i tried to stick it out for a long time but it's just not even worth playing there anymore for me now